Computer Crashing

Discussion in '2015+ Alienware 13 / 15 / 17' started by HiJackThis, Jul 1, 2021.

  1. HiJackThis

    HiJackThis Notebook Guru

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    My Alienware M17X, maybe R3 or R4, not sure, is crashing after I installed the newest Nvidia driver to play Doom Eternal.

    Can you tell me what I need to fix?

    I should say that I am not 100% sure what is causing the computer to crash. But I suspect this is it. Since the computer was mostly fine (crashing very rarely).
     
  2. etern4l

    etern4l Notebook Virtuoso

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    Suggest you provide as much details as possible to increase your odds of receiving a useful response. Screenshots, error messages, sequence of actions prior to crash etc.
     
  3. Papusan

    Papusan Jokebook's Sucks! Dont waste your $$$ on Filthy

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  4. Maxware79

    Maxware79 Notebook Deity

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    Bethesda suggest that minimum specs required to run Doom Eternal is a GTX 1050ti.

    If you have an M17x R3 or R4 then your GPU will be well under this spec, unless you have an R4 and have upgraded to a 1060 or 1070.

    EDIT: If the laptop crashes occasionally when not gaming then it could be due to heat so try cleaning out your fans and heatsinks and repasting your CPU and GPU.
     
    Last edited: Jul 1, 2021
  5. HiJackThis

    HiJackThis Notebook Guru

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    Thank you for the link. I have a GTX 1070, DCH, I installed the fix. I cannot report anything yet.

    However, there is a message on my screen that been appearing the last day or two (because of the crashes). Before the Alienware logo appears it says "Checking Media Presence" and then it loads Windows 10. I never seen this message before. My theory is that because my computer crashed a few times previously the computer automatically assumes I want to run a different media on the initial load. How do I fix this?
     
  6. HiJackThis

    HiJackThis Notebook Guru

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    The computer is still crashing. The "fix" did not fix the BSOD.
     
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