Clevo P870TM1-G Randomly Shutting Off

Discussion in 'Sager and Clevo' started by TheFlyingPotato, Apr 18, 2021.

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  1. TheFlyingPotato

    TheFlyingPotato Notebook Enthusiast

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    Second time posting here!

    So first things first. Specs are as follows:
    CPU: Intel Core i7-8700K (Coffee Lake-S, U0)
    Motherboard: Eurocom X9C
    BIOS: 1.07.13REU1, 09/28/2018
    Chipset: Intel Z370 (Kaby Lake)
    Memory: 32768 MBytes @ 1199 MHz, 18-18-18-39
    - 16384 MB PC21300 DDR4 SDRAM - Corsair CMSX32GX4M2A3000C16
    - 16384 MB PC21300 DDR4 SDRAM - Corsair CMSX32GX4M2A3000C16
    Graphics: NVIDIA GeForce RTX 2070 (TU106M) [CLEVO/KAPOK COMPUTER]
    NVIDIA GeForce RTX 2070, 8192 MB GDDR6 SDRAM
    Drive: WDC WDS100T1B0B-00AS40, 976.8 GB, Serial ATA 6Gb/s @ 6Gb/s
    Drive: ST2000LX001-1RG174, 1953.5 GB, Serial ATA 6Gb/s @ 6Gb/s
    Drive: Samsung SSD 970 EVO 1TB, 976.8 GB, NVMe
    Drive: Samsung SSD 970 EVO 1TB, 976.8 GB, NVMe
    OS: Microsoft Windows 10 Professional (x64) Build 19041.928 (2004/May 2020 Update)

    I've been having a very odd problem. Whenever I fire up a game, my system shuts down. In most cases, I get about as far as the menu and it powers off. I have core temp open on my secondary monitor and it doesn't show any sort of extreme temps (50-75 at max).

    I've changed the thermal paste (I'm using Grizzly Kryonaut, I've bought some Gelid, it'll be here tomorrow), and I've run Intel's processor diagnostic, memtest pro to a 100%, chkdsk'd all my drives, checked my fans, and frankly I'm one hundred percent confused about what's going on here.
     
  2. electrosoft

    electrosoft Perpetualist Matrixist

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    To isolate each component try:

    Cinebench R20/R23 for CPU
    Uningine Superposition for GPU
    It passed memtest so that's good
    Then try TimeSpy for overall

    Make sure you have HWinfo running while running the tests to see if anything pops up in the red

    My first guess would be the PSU(s), but start with each individual component and see if one shuts down
     
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  3. TheFlyingPotato

    TheFlyingPotato Notebook Enthusiast

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    GPU's the culprit for sure. System shutdown barely a minute into the Uningine benchmark.
     
  4. yrekabakery

    yrekabakery Notebook Virtuoso

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    Make sure that the GPU VRMs are making proper contact with the heatsink.
     
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  5. electrosoft

    electrosoft Perpetualist Matrixist

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    The way you worded your last paragraph in your initial post seems to point towards one day the system was working fine and then the next it wasn't but to be sure:

    Was the system previously working fine for an extended period of time then suddenly this started happening? Did the problems start before or after changing the thermal paste?

    Either way, you're going to have to get back under the hood and check / re-check your GPU, but if it started after a repaste that points more towards a pad moving/shifting during remount.

    If it started before and was running fine one day then started crashing in games without any physical changes, it could be a dying card but either way you'll want to get up in there and re-check your pad placement and might as well do another thermal re-paste.

    Take some pics when you have the heatsink off of the GPU and heatsink.
     
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  6. TheFlyingPotato

    TheFlyingPotato Notebook Enthusiast

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    @yrekabakery @electrosoft It did indeed just start one day, and it happened before I changed the thermal paste. I cannibalized the thermal pads for the 2nd GPU and padded it some more. Passed an Unigine 2 4k benchmark. Opened War Thunder, shut down at the menu. Probably should just replace the thermal pads? If so, any suggestions on what to get? If not, is it indeed the card? I'll get pictures up later, it's a little late for me here.
     
    Last edited: Apr 21, 2021
  7. TheFlyingPotato

    TheFlyingPotato Notebook Enthusiast

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    Actually, now that I think about it I've had shutdowns while gaming before. I've always blamed the CPU despite it not being all that hot, 85 C-90 C at maximum usually. Which isn't quite hot enough to Tj Max, right? Even if the temp reading is off give or take 5 degrees, which afaik it shouldn't be?

    I think I'll replace the thermal pads and see if that does it any good. If not, I'll have a few extra unused thermal pads. If so, excellent. I shall update this with progress on that.
     
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  8. electrosoft

    electrosoft Perpetualist Matrixist

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    Make sure to post some pictures to see if anything stands out
     
  9. philstopford

    philstopford Notebook Consultant

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    Do you have a spare PSU to try? I wonder if the spike load for gaming causes a draw that exceeds your power delivery capability (battery and PSU combined). I wonder if you see a marked drop in the battery level (and/or battery heat), indicating high power draw.
     
  10. Meaker@Sager

    Meaker@Sager Company Representative

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    My guess is a bad VRM or thermal pad.
     
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