Clevo P750DM-G (2016) GPU Failure

Discussion in 'Sager and Clevo' started by Eralius, May 20, 2019.

  1. Eralius

    Eralius Notebook Enthusiast

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    Greetings,

    My Clevo started having crashing issues without any error reports in the event log. About a week ago it just died and simply would not start up anymore. Here are the specs:

    • Clevo P-750DM-G
    • Intel 6700K 4.0GHz CPU
    • GTX 980m GPU
    • 2* 8GB DDR4 2133MHz RAM
    • 500G Samsung 850 EVO OS Drive
    • 1TB 7200 RPM SATA III (storage)
    • Windows 10
    • Bigfoot Killer Network Card
    I sent it back to Prostar computers. They told me that the GTX980m had failed. To give some context to this, the issue started not too long after I hit my computer. As in, while playing VR on it, I struck it quite hard with a controller. It shut down immediately as a result. Not long after my HDD became corrupt. A couple months after I started getting the crashing issues. My bad.

    Anyway, the issue is that a new GTX980m will run me around $700 according to Prostar. While the HDD would only be about $60. I honestly don’t understand why the GPU is so much more expensive than a regular GTX980 or 980m. They tell me that the price is without markup and directly sourced from Clevo. Is there a way for me to replace it myself for less? Why is this GPU so expensive... matching the price of a brand new RTX2080? How easy is it to do the replacement myself with a cheaper GTX980m found on the web? Where do I get the compatible Clevo card? Is it possible to buy a better graphics card and install that myself? I’m not super tech savvy, but I can safely say I am comfortable taking my clevo apart and installing a new part with a guide. I am still within my 3 year labor warranty with Prostar so I would prefer them to just do it and run the tests. But, that $700 price tag might just not be worth it. Please let me know what you guys think. I’ve thought about getting a new computer. But would also really like to have this for a few more months and then sell it (fully functional).

    I know Ultra Male (formerly Phoenix) has helped me tremendously in the past. If anyone could make him aware, that would be stellar.

    Any input would be much appreciated. Thank you!
     
    Last edited: May 20, 2019
  2. Eralius

    Eralius Notebook Enthusiast

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  3. Eralius

    Eralius Notebook Enthusiast

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  4. DaMafiaGamer

    DaMafiaGamer Notebook Deity

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    They are talking straight up ******** on the price. A 980M can be had for as little as $250 on eBay. Hell you might as well just buy yourself a msi gtx 1070 mxm for $400 and stick it in that machine and watch it fly. Refer to my thread on how to upgrade it if you really want 50% or 2x better graphical performance.
    The benefit of your machine is that it literally accepts any card you plug into it no matter if it’s a 280m or a gtx 1080 it will boot to a screen. First gen p750 and p770dm are very upgradable. Don’t worry about vendor either. Msi or Clevo it will work.

    Do not go through with that $700 repair. Just buy yourself an mxm 980m or 1070 or 1060 and the rest is plug and play.

    Let me know your decision.

    @Ultra Male your thoughts?
     
  5. Stooj

    Stooj Notebook Deity

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    Depends on the country.
    e.g. Any work they do may require mandatory warranty on parts and labour which substantially changes the costs. It also tends to be a VERY bad idea for a reseller to be sourcing replacement parts over ebay, especially when they have to warrant it. I've worked on warranty hardware replacement for quite a while now and it's just not worth the risk if the part from ebay fails. You could be left with an upset customer (understandably) AND have to deal with the nightmare scenario of warranty with an eBay reseller. An officially sourced part (e.g. from Clevo or a reputable store with their own warranty terms) is often far more expensive but usually all that would be offered as a business.

    For a relatively old machine DIY is probably a better way to go. It's surprisingly simple and the service manuals are available for the P750DM. Plus you can install PremaMod and re-paste while you're at it.

    Long story short, if you want it done properly and still have a warranty path to fall back on, Prostar's option is the one to go for, expensive as it is.
    If you want to save money, roll dice on an eBay GPU and replace it yourself (which may also void the remaining Prostar warranty).
     
    Arrrrbol likes this.
  6. Meaker@Sager

    Meaker@Sager Company Representative

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    Having new parts supplied by the reseller is quite different to 2nd hand cards off Ebay.
     
  7. DaMafiaGamer

    DaMafiaGamer Notebook Deity

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    The amount of mxm cards I’ve bought of eBay, only one of them failed maybe out of 50 I bought. That was due to a vbios issue. I learnt my lesson never buy a vortex gtx 1070 as it will always get code 43 above certain drivers. Just look at the sellers rating check if the card is not stated as faulty and pull the trigger, it can’t be any easier than that.

    I built my p870dmg from the ground up solely through eBay and it had 0 issues. Same with my p770dm-g and the same with my p750zm-g.
     
    electrosoft likes this.
  8. Meaker@Sager

    Meaker@Sager Company Representative

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    Ebay experiences can vary by region.
     
  9. Prostar Computer

    Prostar Computer Company Representative

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    Hey there @Eralius. Long post here, please bear with me.

    First, we get that $700 is a big chunk of change, especially when you shop around. That it's going through an official channel here and a parts & labor warranty come with it are reflected in that price, for whatever it's worth - but please don't feel pressured to go through with it. We want you to do what's right by you, ultimately.

    Second: Although parts costs do hinge on our supplier, we're willing to work with them in an effort to help out our customers. If you're still considering going through us for this (no pressure!), follow up with our support team to inquire or let me know your RMA number. We won't see $250 out the door as you might on eBay, but we'll work with what we're given and pass that along to you. :)

    And third...
    Thanks for that... I think others have already pointed out the nuances with comparing eBay to OEM or any official channel. To add to that: We make a genuine effort to be transparent about potential costs even before anything arrives for service. We're not out to rob anybody.

    @Eralius - Please don't hesitate to follow up with us. We're on board with helping however we can!
     
    DaMafiaGamer likes this.
  10. DaMafiaGamer

    DaMafiaGamer Notebook Deity

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    I’m actually glad you replied, it shows that your genuinely do care which is rare of big companies nowadays. For a service like this I’d pay up around $300 to be fair. @Eralius its up to you to decide.
     
    Prostar Computer likes this.
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