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CF-29/XP/Driver Problems

Discussion in 'Panasonic' started by ninjatoolkit, Aug 6, 2008.

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  1. ninjatoolkit

    ninjatoolkit Notebook Enthusiast

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    Hi All,
    I've recently done a 'fresh' install of XP on my trusty CF-29CTKGZDE, then installed all the service pack/updates that Windoze Update could throw at me.

    This seems to have stopped both the audio and video drivers from working.

    I've tried downloading the 'latest' drivers from here:https://eww.pavc.panasonic.co.jp/pc/itn/drivers/d_menu_en.html#CF-29
    but to no avail (also I notice that they are labelled up as 'XP SP 1')

    Anyone had similar problems/know of a solution/location of compatible drivers??

    A pint of beer to the person who can help- its driving me barmy!!
    Cheers
    nick
     
  2. Rob™

    Rob™ Toughbook Aficionado

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    AHHHHHHHHHH, THAT DREADED PROBLEM!!!! Unless Rick or Ron, or anyone else here can shed any more info, you may be doing another wipe/reload... I did that once on my CF-29 (back in the day of coarse) and I did exactly what you did, and no madder what I did I couldn't get the damn windows drivers out that windoze update put on and ended up just wiping and reloading... after the 2nd time I used the Panasonic drivers and all was well... then when I did the windoze updates, i just made sure I DIDN'T CHECK the option for those 2 drivers!

    Wish I had a better explanation, but that's just my 2 cents.

    Good luck!!
     
  3. ninjatoolkit

    ninjatoolkit Notebook Enthusiast

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    Hi Rob,
    Thanks for the quick reply (though it definitely sounds like bad news to me....)
    I'm really loath to reinstall again, so might keep that option back until a few more folk have told me that I'm doomed (or better yet come up with a Magic Solution!).
    Thanks again for your help,
    n
     
  4. Zippy-Man

    Zippy-Man Notebook Evangelist

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    I have not had this problem but could you run in safe mode and delete the XP drivers from there respective folders then reboot and try to install the pana drivers?

    Maybe get in the safe mode goto device manager and try to manually update the drivers from there?

    When you try to load windows normally does the screen just go blank?


    -James
     
  5. Rob™

    Rob™ Toughbook Aficionado

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    Ninjad00d...... you could try what James is saying in regards to going into safe mode and uninstalling the drivers from device manager and then installing the panasonic ones.... hopefully that would work
     
  6. ninjatoolkit

    ninjatoolkit Notebook Enthusiast

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    James/Rob,
    Thank you for your suggestions.

    I've tried deleting the device and then reinstalling it both in 'normal' and 'safe' mode.

    The sequence of events on a reinstall of the driver is that the driver (details below) seemingly installs fine, but the device still has the dreaded yellow '!' next to it in device manager.
    On restart the 'Found New Hardware Wizard' pops up and has a go at finding the drivers. Warning notice about 'Driver has not passed Windows compatibility...blah...blah'...pops up.
    I ignore this, as you do.
    There is a brief pause....then a B.S.O.D. and restart, 'Found New Hardware' pops up again, and around the loop we go until I tell the 'Wizard' to cancel, at which point the usual 'New Hardware May not work Properly' message is displayed.

    I'm using the driver 'sound_29_1_d030461' which seems to be the latest available ftom the Panasonic site for this lap-top (unless anyone knows otherwise....). As I've said the worrying thing is that this is labelled on the Toughbook site as 'for XP/SP1'.

    Apart from that (and the Touchscreen which I never use anyway) everything else is working fine.
    Cheers
    n
     
  7. Rob™

    Rob™ Toughbook Aficionado

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    Did I hear that correctly!?!?!:eek2: :elvis: shame on you lol!!!
     
  8. canuckcam

    canuckcam Notebook Evangelist

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    The touchscreen is a manual install.. the driver comes as a .INF and .SYS file, not an executable install. Simply right-click the unknown device in Device Manager, update driver.. and manually select the Touchscreen driver directory.

    (I know this because I got stumped on the touchscreen too, I don't have the restore discs!). The Windows Update files works for the sound chip on the CF-29 mk4.
     
  9. canuckcam

    canuckcam Notebook Evangelist

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    Maybe only I'm this odd.. but... after using the CF-29 touchscreen, whenever I use another Windows'd lappy, I start poking the screen until I realize it's not my Toughbook! Much to the ire of the other owner as now I have fingerprints on their screen!!!
     
  10. Rob™

    Rob™ Toughbook Aficionado

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    Once again! shame on you for getting another persons craptop mixed up with a toughbook! shame on u LOL! :D :D
     
  11. ninjatoolkit

    ninjatoolkit Notebook Enthusiast

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    Gents,
    Thanks for Touchscreen info. Relatively new to this lark, so when you say 'manually select the Touchscreen driver directory' how do I do that and where is it hidden?

    Still no joy with producing sweet, sweet music from the sound card....
    Much as I'd hate to test the ruggidity (?!) of this beast by hoofing it out of the window the temptation is steadily growing.

    Hoping someone can save me from Toughbook-icide,
    n
     
  12. Rob™

    Rob™ Toughbook Aficionado

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    Thats where the CF-30 prevails (errr for the best it can be for a waterproof speaker)... the cf-29 speaker SUCKS!!!! + it doesn't help that it's on the bottom of the laptop... I remember I made my self what I called a "hoot hoot box" for my toughbook, which consisted of a pair of crappy $4 speakers padded up and crammed into a usps postal service box where I cut holes for the front of the speakers and the back where the power cord was and used a networking cable as a handle lol... it worked great but needed external power (which i usually had)... I threw it out when i got rid of the cf-29 for the cf-30. Maybe I shoulda sold it on ebay, might have gotten a pretty penny for an ugly speaker box :D:D
     
  13. Zippy-Man

    Zippy-Man Notebook Evangelist

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    For the Touchscreen drivers just goto the device manager and then to mouse and other pointing devices and then right click hit update driver then browse to where you saved the drivers usually in the C drive under util2 or something after that the touchscreen is installed and u can use it.

    As for the sound drivers they should work. I guess you could goto device manager in safe mode under sound devices and uninstall the sound controller then reboot. Cancel the windows promps when they come up. After that goto the sound driver EXE and run it see if that changes anything. You might be able to do the same for the video driver as well.


    -James
     
  14. Zippy-Man

    Zippy-Man Notebook Evangelist

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    It is too bad the speaker is on the bottom it makes the sound crappy but i dont use it that much so i dont really care. I have a little speaker thing i got for free for an ipod that takes batteries works pretty good if i really need it.
     
  15. hafk

    hafk Newbie

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    Hello

    ok what you need to do is uninstall the drivers and then re-install them...what happenes when you do a SP update it messes them up ...go on the panasonic site and just download and re-install...

    A quick question for you mate how do u get the touch screen to work i have downloaded the correct driver but it wont install....TA
     
  16. Zippy-Man

    Zippy-Man Notebook Evangelist

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    You have to Right click on my computer then hit properties then hit the hardware tab then hit device manager. Once you are there hit the + box next to Mice and Other Pointing Devices then what ever is under there right click on it and select update driver. Select install from a list or specific location. Next check the box Include this location in the search. Hit the browse button then goto the folder that the drivers where extracted too (usually C:/util2) then select the folder for the touchscreen and there ya go the drivers will install.


    -James
     
  17. Alex

    Alex Super Moderator

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    One quirk with some cf’s in regard to sound.
    I have found problems just doing a restart.
    The sound card shows up properly if you do a full shutdown and then start up windows.


    Alex
     
  18. ninjatoolkit

    ninjatoolkit Notebook Enthusiast

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    Gents,
    Thanks for all the suggestions. I got nowhere deleting/reinstalling the 'Toughbook approved' drivers in either safe or 'normal' mode.

    The suggested driver from Realtek (WDM_A404) was a disaster with numerous B.S.O.D./forced restarts.

    Eventually downloaded a free application called 'RadarSync' which pointed me at suitable drivers and now have sound! Joy.

    However.....still no luck with the Touchscreen.
    I've downloaded the file 'mouse_29_1_d030178' from Panasonic, and as suggested by Zippy-Man it seems to extract itself into C:/Util when opened.

    In device manager I have the following weirdnesses:
    Under 'Mice and other pointing devices' I have 'HID-compliant mouse' and 'PS/2 compliant mouse' both of which are shown as working.

    Under 'Other Devices' (which is obscured by a '?') I have 'Unknown Device' (again obscured by a '?' but with the added bonus of a '!')

    So......which of these is the Touchscreen driver, and how exactly do I get it to reinstall (assuming I've downloaded the correct file....)

    Hope you can help.
    Cheers
    n
     
  19. ninjatoolkit

    ninjatoolkit Notebook Enthusiast

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    Apologies....please ignore the 'touchscreen' bit of the last post....

    I've just re-read Zippy-Man's post (thanks mate!) and followed his instructions properly this time instead of c**king them up.
    Touchscreen-A-Go-Go!!!

    Mind you, if anyone can tell me what the Unknown Device is I'd love to know....
    cheers
    n
     
  20. Alex

    Alex Super Moderator

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    Its the hotkey driver that is showing up as unknown
    hotkey_29_1_d030475.exe(428‚036 bytes)
    is the file you need
    after you download and install,go to device manager click on update driver and select the location when you downloaded it. Usally its c/utilitys/drivers/hotkey.

    Alex
     
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