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CAN'T ACCESS INTERNET BUT GOOD WIFI CONNECTION!

Discussion in 'Networking and Wireless' started by brobiche, Jan 9, 2005.

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  1. brobiche

    brobiche Notebook Enthusiast

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    I just got a sony viao with built-in Wifi. It says I have excellent connection to wireless newtworks (from my home, from school, from coffee shops, etc) but when I am unable to access the internet or use my outlook express or aol. What is going on?
     
  2. jchastain

    jchastain Notebook Consultant

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    I'm not sure on this one but I think the problem might be that windows is not allowing you to connect to an "insecure" (not encrypted) network without explicitly stating you are willing to do so. I seem to vaguely recall running into that before with XP. Try double clicking on the connection icon and see if there is something that essentially says to connect anyway.
     
  3. brobiche

    brobiche Notebook Enthusiast

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    I have disabled all security and still am unable to connect. I have tried changng from 802.11 b and g to only b to only g. Still nothing. I have tried releasing all the IP #s too. Nothing
     
  4. jchastain

    jchastain Notebook Consultant

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    OK, let's walk through a few screens just to confirm we are saying the same thing. First, confirm for me that you are using Win XP. If so, at the bottom right of your screen (in the system tray) there should be a picture of a computer with little squiggly "radio wave" lines. I assume this is where you are seeing the good signal. Click on that icon. (If you do not have that, go to the control panel, hit network connections, and select your wireless connection to get to the same place).

    Once there, hit the button near the bottom right that says "view wireless networks". Click on that and you should see your local wireless network displayed. Hit the refresh network list button near the top left (just to be sure) and highlight your local network and hit the connect button near the bottom right. (If you were already connected then disconnect and then hit connect again just to refresh it).

    OK, now tell us what happens. Were you able to connect? Are you able to use the web? If not, do one more thing. Hit the start button and select run and then type "cmd" and hit enter to open a command (DOS) window. Type "ipconfig" and hit enter. If you know networking basics, then try to ping the gateway address. If not, just tell us exactly what comes up there.
     
  5. brobiche

    brobiche Notebook Enthusiast

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    Yes, Windows XP Pro. I have done all those things. I've tried clicking 'repair', I've tried reconfiguring it, I've tried releasing all IP #s and resetting. Every time I go to the internet (or aol or netscape or outlook express) it has it cannot detect network settings.
     
  6. jchastain

    jchastain Notebook Consultant

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    You say you release your IP settings, do you get IP settings on your wireless device? And do you have any other network connections active?
     
  7. gampy

    gampy Notebook Enthusiast

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    have you run the internet connection wizard to establish the connection. If you are using a wireless router you may have to use the ip address of the router as the default gateway I have a vaio and have had no problem connecting. On last thing if you are trying to connect to a secure network you will need to enter the WEP key
     
  8. brobiche

    brobiche Notebook Enthusiast

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    I HAVE DISABLED ALL SECURITY PROTECTION. I HAVE CONFIRMED THAT I AM WILLING TO CONNECT TO ANY INSECURE NETWORKS. I HAVE DIABLED FIREWALL AND ALL OF MY SECURITY PROGRAMS
     
  9. jchastain

    jchastain Notebook Consultant

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    We're getting into the obscure possibilities now. That's why I asked if you get an IP address and if you have any other connections.

    If you are getting an IP address then you are really connected and it is a routing problem. If you have another connection (to other local machines, for example) then you might be connecting to that other network first and your default routing is down that dead end street.

    If you don't have an IP address, then the connection is never being properly established and it might be a wireless connection problem or a DHCP problem (getting an address).

    But it doesn't appear to be one of the common, typical problems.

    One other thought though - have you checked to ensure you have the newest drivers for your wireless device?
     
  10. merlin666

    merlin666 Notebook Consultant

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    <blockquote id="quote"><font size="1" face="Verdana" id="quote">quote:<hr height="1" noshade id="quote">Originally posted by brobiche
    [br]
    I HAVE DISABLED ALL SECURITY PROTECTION. I HAVE CONFIRMED THAT I AM WILLING TO CONNECT TO ANY INSECURE NETWORKS. I HAVE DIABLED FIREWALL AND ALL OF MY SECURITY PROGRAMS
    <hr height="1" noshade id="quote"></font id="quote"></blockquote id="quote">

    And you are sure all those networks you were trying to access are not secured?
     
  11. gampy

    gampy Notebook Enthusiast

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    may need more specifics
    1. do you have a wireless router in your home connected to your cable or DSL modem
    2. has that router been setup for wep encryption
    3. is it using DHCP to assign ip address or is it static
    4. have you cloned mac addresses into router

    as far as other networks most require a network key to enter and use

    Can you be more specific about your setup
     
  12. brobiche

    brobiche Notebook Enthusiast

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    I have an ip address, but I cannot connect to any of my network connections

     
  13. jchastain

    jchastain Notebook Consultant

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    OK, it is sounding like the most likely culprit is that your ISP is looking for a MAC address and you haven't cloned the one from your PC.

    Assuming your PC works fine when connected directly to the modem but you cannot access the web when connecting through the modem, then...

    from your PC that can connect when connected directly to the modem open and command window (hit Start/Run and type "cmd" and hit OK). At the prompt, type "ipconfig /all" and look for the "physical address". Write it down.

    Now open your router's configuration screen. All routers are different, but you should find someplace to enter the WAN MAC address. Type in the characters you wrote down above.

    If that's not it, then please try to give us more information so that we can better try to help. Be as descriptive as possible. Tell us all the things you have tried and exactly what is and is not working. Good Luck!
     
  14. phroenips

    phroenips Notebook Guru

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    unless the IP address he's getting is the Windows default 169.x.x.x address...it has to be a valid IP address...the defaults for home routers are usually 192.168.0.x or 192.168.1.x

    -----------------------------------
    Scott

    Network Guru Extraordinaire
     
  15. labradogs1

    labradogs1 Notebook Geek

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    Try unplugging the modem and router for 30 seconds then plug them back in again.

    My Canada Does Not Include Celine Dion
     
  16. Maytag

    Maytag Newbie

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    Go to the 'DNS configuration' tab and enter your router's IP address in the 'Prefered DNS Server" field.

    I had this problem before and my problem was with the fact that my notebook computer didnt get any DNS info from my wireless Router.
     
  17. gampy

    gampy Notebook Enthusiast

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    Lets get back to basics.

    1. Do you have a broadband internet connection, which includes a modem and wireless router?
    or
    Are you trying to connect to someone else's network?

    if 2nd scenario is the case when you hit view wireless networks, under the name of the network it should indicate if it secured or unsecured. If it is secured you need to have the right type of encryption and the proper key to connect.
     
  18. pr5owner

    pr5owner Notebook Consultant

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    on your router try a LONG preamble instead of short, and do this on your sony
    start-->run-->ipconfig/flushdns



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  19. doubledown11

    doubledown11 Newbie

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    I typed this: "ipconfig" and hit enter. If you know networking basics, then try to ping the gateway address. If not, just tell us exactly what comes up there. What comes up is:

    Windows IP Configuration

    Ethernet Adapter wireless network connection:

    Connection-specific DNS suffix: hsd1.ca.comcast.net
    IP Address....
    Subnet Mask....
    Gateway.....
     
  20. Waeggles

    Waeggles Notebook Consultant

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    I am not sure you have stated this anywhere, but can you connect to the Internet when you are connected by wired network?
    Check to make sure that you do not have any proxies set up in Internet Settings.
     
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