Calling ALL G7 7588/5588 (8750H) owners! PLEASE LOOK

Discussion in 'Dell' started by mnewxcv, Sep 1, 2018.

  1. AlexanderKim

    AlexanderKim Notebook Guru

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    that's AC. When i'm doing cinebench with all cores, my frequency is hovering ~3.4 ghz each core, but on a single core it's 3.5-3.6 max.
     
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  2. mnewxcv

    mnewxcv Notebook Enthusiast

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    Cinebench maxes out all threads so that is normal to see the drop in turbo speed. A 7700hq should get closer to 700 though, perhaps you have some software running in the background using CPU resources. Also, running the test multiple times will result in some heat soak and usually lower scores on secondary runs.
     
  3. Bacunawa

    Bacunawa Newbie

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    After running the bench several times I realized the fans were never kicking on while on battery. I checked under power options>power processor management>system cooling policy and it was set to Passive. I figured changing it to Active would help a little bit and it brought my scores up by over 200 points.

    Even with the change in fan settings, I cant really notice if they're on or not. I haven't tested it in games either.

    So even weirder results, I tried testing it with the cooling settings set back to Passive and the score stayed the same--hovering around 500-530. So honestly, I don't know what happened to increase my score.

    Here's my scores.

    1. G7 7588
    2. 1.3.0
    3. I7 8750H
    4. 1064
    5.
    passive cooling policy: 279 (this was pretty steady for several tests before i changed cooling settings)

    active cooling policy: 529 (initial score. Stayed around 500 after reverting settings back to passive)
    6. 2.94GHz
    7. 0.79GHz
    8. AC: 77.74W
    Battery: 16.80W

    Edit: also tdp never changed while on battery.
     
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  4. mnewxcv

    mnewxcv Notebook Enthusiast

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    Interesting. I noticed the passive option but didn't bother trying to change it. I will give it a try when I get home.
     
  5. mnewxcv

    mnewxcv Notebook Enthusiast

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    I personally didn't see a variance between passive and active. I ran 3 tests for each and they were all within a couple percent of each other.
     
  6. Tekigun

    Tekigun Notebook Enthusiast

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    Run 1
    1. G7 7588
    2. 1.0.1
    3. i7 8750h
    4. 1209
    5. 487
    6. 3.91 GHz
    7. 1.50 GHz
    8. AC: 56.938W, Battery: 14.968W

    Run 2
    1. G7 7588
    2. 1.0.1
    3. i7 8750h
    4. 1175
    5. 486
    6. 2.70 GHz
    7. 1.49 GHz
    8. AC: 57.059W, Battery: 14.967W

    Run 3
    1. G7 7588
    2. 1.0.1
    3. i7 8750h
    4. 1150
    5. 487
    6. 3.15 GHz
    7. 1.50 GHz
    8. AC: 57.454W, Battery: 14.968W

    Someone posted with the same issue on reddit.

    Dell support suggested: "Hi, We recommend you update the BIOS, Chipset and intel dynamic platform and thermal framework driver from Dell support website. If the issue persists, send a private message with system Service Tag to help you resolve the issue. KK"
     
    Last edited: Sep 3, 2018
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  7. mnewxcv

    mnewxcv Notebook Enthusiast

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    thank you everyone who has replied so far. It is clear this issue is not isolated.
     
  8. Bacunawa

    Bacunawa Newbie

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    My results were pretty odd to me, so it must've been an anomaly on my side. Thanks for testing it!
     
  9. mnewxcv

    mnewxcv Notebook Enthusiast

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    anyone else?
     
  10. mnewxcv

    mnewxcv Notebook Enthusiast

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