Broken Alienware 18 - is Dell's replacement ok?

Discussion in 'Alienware 18 and M18x' started by tialex, Jan 11, 2019.

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  1. Wingolf

    Wingolf Notebook Enthusiast

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    the only way i'd accept the 17 r5 was if i *really* needed a good paperweight(y'know, hold down 2 big stacks when someones got a fan pointed at em") and i felt like ordering 2 years in advance.
     
  2. Rengsey R. H. Jr.

    Rengsey R. H. Jr. I Never Slept

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    As we all know computers become obsolete every 6 month. With new technologies and development , you cannot compare the old with the new. New does not mean it's better either, but they have their own benefits. You get DDR4 RAM , better screen , better GPU , better design and build. Just because it's BGA, it does not mean it's not a flagship. If you don't like the replacement, just be honest with them and explain why you want the latest model ... you could say that it needs to have a replaceable CPU and GPUs. it's simple, cut to to the point. You can also say, it's does not have 18" screen and does not have replaceable components and you want a full refund.
     
  3. kingofswag187

    kingofswag187 Notebook Deity

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  4. DreDre

    DreDre Notebook Consultant

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    I doubt very seriously Dell would replace his notebook with the Area-51M. In their eyes they would lose money on this transaction.
     
  5. TheReciever

    TheReciever D! For Dragon!

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    Then they shouldnt offer warranties.
     
    Vasudev likes this.
  6. Rengsey R. H. Jr.

    Rengsey R. H. Jr. I Never Slept

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    You can’t compare old tech vs new tech. Something comparable is what warranty offers if they can’t fix it.
     
  7. imest

    imest Notebook Consultant

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    Just be direct with Dell and do not accept anything less than what will make you happy.
     
  8. Rengsey R. H. Jr.

    Rengsey R. H. Jr. I Never Slept

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    Totally agreed. If I wasn’t satisfied , I would ask for their lowest configuration of the Area M15 ...

    Just so that it can be upgradable...
     
    Last edited: Feb 4, 2019
    Vasudev likes this.
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