Bought a returned GX701 from HIDevolution.

Discussion in 'Asus' started by grrr1241, Sep 26, 2019.

  1. grrr1241

    grrr1241 Newbie

    Reputations:
    5
    Messages:
    6
    Likes Received:
    1
    Trophy Points:
    6
    Another victim by HIDevolution here.

    I bought an ASUS gx701 from Hidevolution via Amazon a couple months ago and confirmed it to have been nothing less than a returned laptop by my local Asus service engineer saying that the laptop had its Warranty-Seal already broken, which wasn't done on my part.

    Hidevolution indeed fobbed their returned laptop as a brand new one and sold it to me.

    This is how things went :

    1. On delivery day, my gx701 had weird of sorts of thick dust here and there and even a minor scratch on its back. Given the conditions, I immediately took several pictures via my iPhone, thinking to myself that these might be the signs of secondhand state.

    https://i.imgur.com/TeOkWTS.jpg
    https://i.imgur.com/3ndk2ck.jpg
    https://i.imgur.com/fahOMLR.png

    Now, these bad omen has come to life.

    2. My laptop was mostly commited to running youtube and light Office works despite its monster specs because the laptop's temp spiked as high as 95'c while running Division 2 and Monster Hunter World and I was super uncomfortable with that.

    3. A week ago, on 18 September, My laptop died out all of a sudden. Freezing constantly within 3 mins of each booting. I took it to my local Asus service center and the service engineer there confirmed the Warranty Seal was already broken and most importantly, a secondary thermal paste had been applied.

    Who would have done it? Definitely, not me.

    Note that I made it very clear prior to shipping that they should never open up my laptop no matter what,
    and that I don't want their so called 'quality assurance check' on my laptop.

    I have these conversations with them as proof too.

    There are several others who have experienced these kinds of blatant fraud by HIDevolution
    so watch out for this seller on Amazon.

    Usually, I won't ask for a full refund at this point, but now that I found out their
    blatant attempt to cheat me, I find it hard to let it just slip.

    Whether I can get the full refund from this seller is one thing, YOU all staying away from
    these guys is another.
     
    Last edited: Sep 26, 2019
  2. TheReciever

    TheReciever D! For Dragon!

    Reputations:
    764
    Messages:
    3,728
    Likes Received:
    2,344
    Trophy Points:
    231
  3. Donald@HIDevolution

    Donald@HIDevolution Company Representative

    Reputations:
    13,118
    Messages:
    9,133
    Likes Received:
    5,374
    Trophy Points:
    681
    I apologize for missing this earlier...even though @TheReciever tagged me...I missed that too.

    Here are the true facts.

    We shipped you an ASUS factory sealed box directly from our warehouse...check your tracking history. It did not come from our Amazon inventory stock that already had Gelid GC Extreme applied and had gone through our Q.C. before sending to Amazon. As you said in your Amazon communication with us you had to break the ASUS factory seal tape on that box yourself when you first received it. We never opened it.

    You then reported the 'damage' 28 days AFTER you received it. Any reasonable person that opened an ASUS factory sealed box, with the amount of damage you show in the pictures, would not have waited 28 minutes to report it, much less 28 days.

    While you say the time stamp is not editable, that is not true. See - https://www.iphonelife.com/content/how-to-change-date-stamp-photos-your-iphone " Hold down the Shift key while clicking on all the photos whose dates you want to change. Next, go to Images and click Adjust Date and Time. This will allow you to change the dates for all the selected photos at once."

    You also claimed twice in your communication with us through Amazon that "I'm nearing 40..." yet your profile here says you are 20.

    We will let these facts speak for themselves.
     
  4. grrr1241

    grrr1241 Newbie

    Reputations:
    5
    Messages:
    6
    Likes Received:
    1
    Trophy Points:
    6
    I glad you finally respond to this, Mr. Donald.

    Here are 'True Facts that have happened on my end'.
    One of us is definitely lying here, perhaps someone who is pretty much known for 'dishonesty and fraud'
    as in here https://www.reddit.com/r/Alienware/...olution_is_fraud_dell_provided_evidence_need/

    Now, let me get the facts straight for you.

    1. I made it very clear to Ted@HIDevolution that I didn't want any of
    those Q.C process that you guys do.

    Ted@HIDevolution agreed to this, saying

    'Hello there, thank you for your order! We can assure you that the laptop will be new, but to be frank we wouldn't have any control over the quality of the product since it would not go through our production/QC process by default. Would you like us to QC the product prior to shipping or did you want us to ship a new/sealed unit?'

    These are his exact words on 2019-05-13 Monday @ 04:34 P.M delivered to my e-mail.

    In response to that I, once again, made it very clear that I DID NOT want those Q.C on my laptop no matter what and Ted @ HIDevolution agreed.

    Amazon still has this conversation record between me and Ted as an evidence.

    Let it decide who is lying here.

    I wonder, taking full price, how many used and refurbished laptops you have been selling customers on the pretext that you are doing Q.C. Especially even when the customers didn't want any of the process.

    2. As I told you, at first I was willing to put up with those signs of dust and high temperature of 95'c and more importantly, I was in dire need of using laptop for work. I found it one hell of a hassle to go through the international shipping process on my own especially when the postal office in my country doesn't accept a laptop with lithium-ion battery in it.

    16 June, however, change of heart. I decided that I wouldn't let my $2600 go to waste. That's why I contacted you after 28 days had passed but as you were going to charge me both the restocking and international shipping fee, I decided not to return it. After all, I wasn't 100% sure of its being used, refurbished laptop 'at that time'.

    3. Despite very mild use of youtube and excels, on 19 Sep, my laptop died all of a sudden, unable to boot, a total brick.

    I had to take it to my local ASUS service center where one of the engineers named 'Peter' confirmed to me that 'the seal of some kind was already broken' (I can't recall what seal exactly) and signs of someone else having applied thermal paste on CPU to reduce temperature were present.

    Now, I can't help but wonder what this seal the engineer was referring to. Clearly not the one I cut out on the package box side on 17 May. This seal the engineer referred to must have been inside laptop. Perhaps, something those engineers themselves can check out on only if the laptop is dismantled piece by piece? He was very certain that the product was in the secondhand state before my use. I still have this after-sales service slip as an evidence.

    I don't even know how to get inside of those laptops. So that leaves me out, for one.

    In other words, it was found on 18 Sep that the laptop you sold me for full price of $2600 on 12 May was handled somewhere else before it got to me.
     
    Last edited: Nov 2, 2019
  5. grrr1241

    grrr1241 Newbie

    Reputations:
    5
    Messages:
    6
    Likes Received:
    1
    Trophy Points:
    6
    I am nearing 40. I am. I was born in Dec, 1982. The reason I said I was nearing 40 to you was to emphasize the point that I'm not one of those irresponsible kids trying to take advantage of any kind.

    My profile here doesn't mean a thing as I couldn't care less when I first joined this community. Even the nickname I use on this very website is totally randomish and indicates I could be 8 years old.

    Evidence again, let my account at Amazon speak for itself.

    Mr. Donald. I couldn't care less once again about the link you provided regarding editing time stamps. I didn't do it. I haven't been involved with any kind of fraud attempts nor have I ever tried to rip someone off in my life.

    Do you remember kanth_vinay on reddit? Another victimized customer by HIDevolution US? You sold him a used, refurbished DELL laptop for full price. Moreover, you broke your very promise that you would reach out to him. Now hes taking a legal action against you. I would have done it long ago as well only if I were in the states too.

    Let me end this by quoting the words of Amazon employee whom I spent about 30 mins chatting on Amazon 2019-10-17 Thursday @ 1:45 P.M, my local time.

    '09:33 PM PDT Meenakshi: 33% negative review within 30 days. definitely, something going wrong with this HIDevolution guys.'
    09:34 PM PDT Meenakshi: I've reported this seller too, and added notes in your investigation.
     
    Last edited: Nov 2, 2019
  6. TheReciever

    TheReciever D! For Dragon!

    Reputations:
    764
    Messages:
    3,728
    Likes Received:
    2,344
    Trophy Points:
    231
    You are going to need more than a reddit link to convince anyone here.

    I work as a middle man for Dell and how that company doesnt go bankrupt from the lack of logistical black holes they create are the most baffling thing I can ever imagine. In fact I have a crew of 6-8 people sorting out their shipments to me because every delivery I get from them is literally shotgun level crap in the toilet. This is with handling multi-million dollar contracts for the government and private sector.

    tl;dr Dell's "word" is meaningless. Especially with your laptop thats on fire.

    Going to need time stamps, receipts to prove a point.

    If the machine wasnt suitable for almost anything at all why would you wait 2 months to make it fail when you could've simply returned it the next day? I do that with Amazon all the time.
     
    seanwee likes this.
  7. Donald@HIDevolution

    Donald@HIDevolution Company Representative

    Reputations:
    13,118
    Messages:
    9,133
    Likes Received:
    5,374
    Trophy Points:
    681
    @grrr1241 Please understand the only real important key to this mystery is what you stated here: "Clearly not the one I cut out on the package box side on 17 May."

    The ASUS factory seal tape was intact before you cut it to open the ASUS box that came inside the outer shipping box, which means that seal had not been cut, or the box opened since it left the ASUS factory, until you did it.

    We shipped you exactly what you asked for, an ASUS factory sealed box that we never opened.
     
    Last edited: Nov 3, 2019
    cope123abc, TheReciever and 4W4K3 like this.
  8. grrr1241

    grrr1241 Newbie

    Reputations:
    5
    Messages:
    6
    Likes Received:
    1
    Trophy Points:
    6
    Let me be very clear here.
    There are three very obvious facts here.

    Fact 1. It is I who cut open the seal tape THAT IS ON THE ASUS BOX on 17 May.
    Fact 2. As soon as I touched it, I couldn't help but notice there were clear signs of the laptop having been handled, used elsewhere. So I took pictures on that very day.
    Fact 3. Considering what the ASUS engineer said at the end of Sep, 'a sort of inside seal in the laptop itself' exists that can only be checked out upon dismantling it. And according to him, my laptop that I bought from you HIDevolution US CLEARLY HAD BEEN OPENED BEFORE IT GOT TO ME and hence doesn't quality as new.

    Now that I'm through 'Fact 3', puzzle pieces are now put together.

    Why it had odd dusts in the first place.
    Why it, though temporarily, reaches as high as 95'c in temperature just for entering Windows.
    Why despite very mild use of not much gaming, it bricked all of a sudden in Sep.

    Had the laptop itself not bricked in Sep, I would still be using it to this day, unaware of this blatant fraud.
     
    Last edited: Nov 3, 2019
  9. grrr1241

    grrr1241 Newbie

    Reputations:
    5
    Messages:
    6
    Likes Received:
    1
    Trophy Points:
    6
    Over the past month, I've talked to more than 4 supervisors on Amazon and finally got the final decision on 26 Oct on the word of Noluvuyo, one of the Customer Service supervisors at Amazon.

    She said as long as I return the laptop back to you, even if it has been quite some time since May, the Customers Service Department will fight their way to you and make my refund happen, though I will have to pay 10% of the restocking fee, which is about $250. Totally sick and tired of this, I agreed to the terms.

    Mr. Donald, I sent the laptop via expedited international shipping 4 days ago and It's about time you received it now and processed my refund. You may want to contact the Amazon employees at Leadership Team and Customer Service during the process.
     
    Last edited: Nov 3, 2019
    hmscott likes this.
  10. cope123abc

    cope123abc Notebook Evangelist

    Reputations:
    141
    Messages:
    491
    Likes Received:
    278
    Trophy Points:
    76
    Sorry.... but I agree with @Donald@HIDevolution.

    He shipped you exactly what you asked for, a system with the seal tape on.....

    28 days... Really, any genuine person would have opened immediately and returned.

    I suspect foul play by the buyer, seen this myself over the years and makes me sick, had my fair share of illicit scam attempts on platforms like eBay too...

    How anybody can allow a buyer to return there item after 1 month on the basis it arrived with marks etc, is a joke!
     
Loading...

Share This Page