Boot up issues with a SSD. Who all is affected?

Discussion in 'Alienware 14 and M14x' started by 2GStyle, Dec 6, 2011.

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  1. 5150Joker

    5150Joker Tech|Inferno

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    Makes sense to me. The notebooks you guys are purchasing have been qualified with specific drives and are sold with them. You can opt to save money and buy the same brand/controller drives from a third party. It would be nice if AWs worked with every brand of ssd but I doubt they have the resources to waste troubleshooting other vendors equipment. Instead those ssd makers should have AW systems for testingto make sure the drives are fully compatible.

    Sent from my GT-N7000 using Tapatalk
     
  2. Dell-Bill_B

    Dell-Bill_B Guest

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    What I'm sayin...
     
  3. madmantm

    madmantm Notebook Consultant

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    i got the issue, mushkin ssd chronos sata3.
     
  4. D3athScyth3

    D3athScyth3 Notebook Guru

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    I was able to replicate this issue with my m14x.

    I have a Corsair Force 3 120gb.

    Boots to windows in about 10-12 sec, however i have been able to constantly get it to hang while booting with a sata 3 usb hub or external sata 3 hdd plugged into the usb 3 ports (2 on right hand side of laptop)

    It does eventually log in but takes what seems like forever

    If i plug them in post windows 7 logo i have no drama. dont know if you guys have stuff plugged in on boot?

    Edit:
    Bit more info on my system to help out.
    Running windows 7 enterprise
    do not have intel rapid storage installed.
    All other drivers installed from dell site except nvidia gcard
    i have 2 user profiles, one is on my works domain the other is a local account
    Intel® Core™ i7-2860QM 2.5GHz
    8GB 1600MHz DDR3 SDRAM
    Corsair Force 3 120GB
    3.0GB DDR3 NVIDIA® GeForce® GT 555M
    900p display
     
  5. custom90gt

    custom90gt Doc Mod Super Moderator

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    Hah, you think you're the first tech that I've ever talked to about this problem? Just because you are actually trying and the other 20 or so tech's that I have been through, doesn't invoke a lot of faith in Dell's customer support. Don't think that I am not thankful, but it's a little too late to wow me.

    I understand the third party hardware support, but face it. It's a hard drive. There are issues with Intel drives, crucial drives, OCZ drives, Samsung 830 drives, Corsair drives, and Seagate SATA III mechanical drives... If your computer doesn't work with any brand/type of hard drive, it's your computer. I'm not asking you to make some obscure plotter, smartcard, or wireless card to work. Just a hard drive.

    And don't give me stuff about qualification process. So you threw in the same SATA II SSD that you offer (and have been offering) in every other laptop, and it happens to work. I'm less than impressed. My M17x was a fantastic machine that worked with "aftermarket" hard drives. I'm a mechanical engineer and also do systems engineering. I know all about qualification testing, if we made a product that was incompatible with the other military equipment, we would be screwed...
     
  6. madmantm

    madmantm Notebook Consultant

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    Bottom line, Alienware has lost it since they got bought by Dell.

    In the past Alienware machines we're top of the line, tested and very performing, right now all those issues are left unanswered from dell. Sorry to say this but my next laptop, i won't get an alienware.

    Going to the fourth generations of SSD's i dont understand why it's so hard to make them compatible. Give us a full BIOS with the options to switch between gpu's, between sata speeds, and not a locked down BIOS which we can't do .
     
  7. D3athScyth3

    D3athScyth3 Notebook Guru

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    It may not be soley a dell issue though, we have no collated evidence that it is. It could very well be a third party manufacturers problem or a combination fo the 2 that cause issues.

    Unless we can get some conclusive evidence we cant really say with any certainty where the issues lie.

    Please help me by posting details in http://forum.notebookreview.com/alienware-m14x/633652-survey-m14x-owners-ssds-forum-needs-you.html

    I am attempting to find some trends so we can, as a community, work through the problems to benefit everyone.
     
  8. custom90gt

    custom90gt Doc Mod Super Moderator

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    How is it not a dell issue? There have been documented issues with corsair, ocz drives that use sanforce controllers. There have been issues with Crucial and Intel drives that use the marvel controller. There are issues with samsung 830s with a samsung controller. There is even an issue with a person running a sata III mechanical seagate harddrive.

    My crucials worked in my M17x, my buddy's m18x, my asus g73jh, and in my desktop... I also replaced the motherboard in my M14x because my first one wouldn't boot up but maybe 5% of the time.
     
  9. c69k

    c69k Notebook Deity

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    Source: OCZ forum

    People please check post no. 28. and 41. Really lol

    I copied it here.


    Question:

    I hope OCZ will come with a solution for the booting problems with vertex 3 (fw 2.15) on laptop alienware M14X soon. I read they have a testmachine... so still waiting for answers. Will there come a good solution? Speeds with fw 2.15 when reached Windows Login Window are super. Booting is an disaster.
    im thinking its the bios here not the drive.

    Answer by OCZ rep:

    usually the bios looks for specific vendor ID's on HDD, if its not there you can see issues...maybe this is the cause. Also I seem to remember altering the HDD detection delay can cure issues also on these platforms. flashing back to 2.13 to cure a boot up issue is not going to help you as you are injecting other issues into the system. Believe me we are working on this, its looking more like an bios issue though the more we look and we will be talking to Dell/Alienware about it.

    It sounds like the old detection issue we saw way back on a few Dell laptops, the cure then was to increase HDD detection time, not sure if it will help now but i will ask as we do have a machine we can test.

    In the mean time, old FW builds have been withdrawn as they were shown to be buggy, we have to ensure all customers are pushing in the same direction, leaving old buggy builds would just add to support problems with people flashing backwards and forwards (which happens now) and we want everyone on 2.15.

    Something I used to do on a system that had a similar issue was to boot and hit the bootmenu key, if I did this and chose the boot device manually it never gave me an issue...not sure if any of you guys have tried this also?

    We are working on it...trust me though you do not want to be flashing older FW just because it booted properly...it had more issues than fixes remember

    Support Question I need to flash to 2.13. Is it possible? [Alienware M14X r01 start-up issue on 2.15] - Page 2

    BTMFW: OCZ latest 2.15 firmware is the shizznit for most (non-alienware) systems (no more BSODs during use). It includes Sandforce's fix for BSODs.
     
  10. c1ro

    c1ro Notebook Consultant

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    Well said. Dell let me down and doubt I will buy another alienware laptops in the next few years after multiple repairs since summer and this attitude towards the SSD issue.

    I would rather believe it is Dell's way to rob customers - like Sony released unique shaped memory card for playstation vita and charge 3x more than micro SD card's price. While Dell cannot create a unique shaped HDD, they created this problem to screw up people like us who dare to buy parts from anywhere other than Dell.com.
     
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