Boot up issues with a SSD. Who all is affected?

Discussion in 'Alienware 14 and M14x' started by 2GStyle, Dec 6, 2011.

Thread Status:
Not open for further replies.
  1. c69k

    c69k Notebook Deity

    Reputations:
    774
    Messages:
    1,249
    Likes Received:
    959
    Trophy Points:
    131
    Nice to see you around. I think Dell needs a bit of information (feedback) from as many people as possible, that is the only way to make them think as customers (how would I feel about DELL if I had these issues, even though I work at DELL an have no such issues).

    Custom90gtx lol, lets please try again !!!
     
  2. llelitell

    llelitell Notebook Guru

    Reputations:
    0
    Messages:
    67
    Likes Received:
    2
    Trophy Points:
    16
    any updates on this???
     
  3. Dell-Bill_B

    Dell-Bill_B Guest

    Reputations:
    2,494
    Messages:
    1,714
    Likes Received:
    2
    Trophy Points:
    56
    It's not so much that we don't care. It's more like our warranty and support apply to hardware we sold or qualified for that system. I will escalate your issues to engineering, but don't be surprised if the reply comes back, "Why are you escalating issues with third party hardware?"

    If a hardware vendor wants their hardware to work with our PC, frankly the onus is on them to make it work. We cannot possibly account for every piece of aftermarket hardware working correctly on our systems. We try our best, but we simply can't partner with every vendor on every model of every piece of hardware on the open market.

    If you bought an aftermarket power door locks kit for your Civic that didn't work, would you expect Honda to troubleshoot it and provide a fix, or would you go back to the store you bought it and ask for a refund?
     
  4. 2GStyle

    2GStyle Notebook Geek

    Reputations:
    55
    Messages:
    84
    Likes Received:
    2
    Trophy Points:
    16
    We are not asking you to troubleshoot 3rd party items. The SSDs are not the problem it is the Motherboard and BIOS. I didn't use a second hand motherboard this is the one that came with my computer.

    My your anology I didn't replace the power door kit I replaced the door handle and while it should have no effect on the locks it some how is.
     
  5. Dell-Bill_B

    Dell-Bill_B Guest

    Reputations:
    2,494
    Messages:
    1,714
    Likes Received:
    2
    Trophy Points:
    56
    Maybe not the greatest analogy. Apologies. But the point remains: we qualified drives for this system, and we offered them for sale. If you are using an unqualified drive, we may not be able to help, but I will escalate and see what happens. Often times, even though it's third party hardware, they will try to make it work. Will let you know what I hear back.
     
  6. c69k

    c69k Notebook Deity

    Reputations:
    774
    Messages:
    1,249
    Likes Received:
    959
    Trophy Points:
    131
    Dell-Bill_B, THANX for your mail.

    In my opinion it is all about business. If start-ups with SSDs work flawless, people will buy Alienware, especially those with SSDs in mind. Who does not want an aftermarket SSD today, which is most of the time better and cheaper? People will buy M14X from Dell (1000EUR) but the SSD not (300EUR). Result? Dell gets 1000 EUR. I do believe that the adjustment to Alienware Bios is not a difficult thing to do, provided that Dell has experience and specialists.

    I picture such Bios to be adjusted for SSD discoverability at boot.

    Start-up problems are being experienced with SSDs that use ANY controller and SATA II and SATA III.

    It IS Dell Bios which can fix it. Who else can I contact?

    Please Dell, understand, that people LOVE Alienware for what it is.
    Now, my next system will be what? Who knows. It could be a simple fix in the Bios by Dell. I understand, however, that internal official channels within a big company are a bit rusty.

    I worked for IBM and Deloitte and believe me having things done took sometimes some extra effort to make some people more flexible in thinking (incl. me).

    Dell will listen to you I hope.
     
  7. DC87

    DC87 Notebook Consultant

    Reputations:
    30
    Messages:
    188
    Likes Received:
    1
    Trophy Points:
    31
    So odd, I noticed tonight well trying to install SQL that almost everytime I was doing a bunch of Windows Updates and then restarted it would hang on the Windows logo.

    It seemed to almost cause it to occur 85% of the time.

    Eventually through struggling got it installed and fully updated.
     
  8. Wabisabi

    Wabisabi Notebook Enthusiast

    Reputations:
    10
    Messages:
    35
    Likes Received:
    0
    Trophy Points:
    15
    People who buy civic or similar car because it is fun and relatively fast in its league, and most importantly the ability to improve its potential by modifiying the car because there are so many parts out there they can replace to improve an already fun car. We have the same thought when we bought Alienware too, who would rather buy a computer product with very little flexibility. The market is so competitive out there, we as customers can simply choose another company next time. If Dell wanna talk business tell them that retaining loyal customers and word of mouth are very important in terms of marketing. Alienware is not Mercedes targeting corporate mid age people, Alienware is Japanese motor company targeting youngsters who wants to have fun and modify their car.
     
  9. custom90gt

    custom90gt Doc Mod Super Moderator

    Reputations:
    7,368
    Messages:
    3,346
    Likes Received:
    3,622
    Trophy Points:
    331
    Give me a break. You mean your PC doesn't work with PC hardware. Dell's lack of interest and uncanny ability to point their finger in every direction but their own has left a sour taste in my mouth. I typically buy 5 dell laptops a year and next year, that number will probably go to 0. Not a big loss to dell by any means, but I'd rather give my money to a company who actually believes in customer service.
     
  10. Dell-Bill_B

    Dell-Bill_B Guest

    Reputations:
    2,494
    Messages:
    1,714
    Likes Received:
    2
    Trophy Points:
    56
    How is it a lack of interest? I replied to the thread and said I would escalate and post back. No one is pointing fingers at anyone specifically. I'm setting expectations here. Not every piece of third party hardware works with our systems, and we cannot be held responsible for all of that. No one has said we will NOT make your SSD work. I just said, more or less, if making it work requires a lot of engineering investment, that expense MIGHT have to be covered by the vendor who sold you the drive.
     
Loading...
Thread Status:
Not open for further replies.

Share This Page