Blue screen errors

Discussion in 'Windows OS and Software' started by Saahil, Oct 27, 2017.

  1. Saahil

    Saahil Notebook Enthusiast

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    I have dell XPS 15 9560 and have been getting blue screen errors. Have attached the error messages . It shows the problem a problem with ntoskrnl.sys and I have also performed a clean install but still getting errors . Please help
    I performed the clean install to rectify the problem but was surprised to still get the bsod . I installed from a windows media tool which I created from a different system . And have updated all the dell drivers . And also I'm not able to find the upload function to upload the pictures .
    [​IMG]
     
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  2. saturnotaku

    saturnotaku Notebook Prophet

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    Run WhoCrashed for more information on the BSOD.
     
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  3. TreeTops Ranch

    TreeTops Ranch Notebook Deity

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    Do what saturnotaku said and note that ntoskrnl.sys errors mostly point to a driver problem.
     
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  4. Vasudev

    Vasudev Notebook Virtuoso

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    Stop Dell services temporarily and reboot to see if it fixes that BSOD.
     
  5. Saahil

    Saahil Notebook Enthusiast

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    On Wed 18-10-2017 13:29:08 your computer crashed
    crash dump file: C:\Windows\Minidump\102717-10593-01.dmp
    This was probably caused by the following module: win32kbase.sys (win32kbase+0xE109)
    Bugcheck code: 0x3B (0xC0000005, 0xFFFFFB954769E109, 0xFFFF828155B07000, 0x0)
    Error: SYSTEM_SERVICE_EXCEPTION
    file path: C:\Windows\system32\win32kbase.sys
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: Base Win32k Kernel Driver
    Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.

    On Wed 18-10-2017 13:25:45 your computer crashed
    crash dump file: C:\Windows\Minidump\101817-8531-01.dmp
    This was probably caused by the following module: ntoskrnl.exe (nt+0x16C580)
    Bugcheck code: 0x139 (0x3, 0xFFFF94817B9C7840, 0xFFFF94817B9C7798, 0x0)
    Error: KERNEL_SECURITY_CHECK_FAILURE
    file path: C:\Windows\system32\ntoskrnl.exe
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: NT Kernel & System
    Bug check description: The kernel has detected the corruption of a critical data structure.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
     
  6. Saahil

    Saahil Notebook Enthusiast

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    how do i do that exactly ?
     
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  7. Vasudev

    Vasudev Notebook Virtuoso

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    Open services.msc then locate dell services and put them to maunal instead of Auto.
     
  8. Saahil

    Saahil Notebook Enthusiast

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    Did that still got a error .
     
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  9. Vasudev

    Vasudev Notebook Virtuoso

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    Post Your screenshot of startup programs using Task manager.
     
  10. Saahil

    Saahil Notebook Enthusiast

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    I clean installed and cleaned the dial still got a error
     
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