Bizarre Desktop UI behavior on Alienware 17R4

Discussion in '2015+ Alienware 13 / 15 / 17' started by Azther, Jan 1, 2018.

  1. Azther

    Azther Notebook Enthusiast

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    hi there, not sure if anyone can help, but ive been having an odd issue lately where the system UI would freeze when switching apps or opening menus. the system is still running when this happens (music playing in background, can still hear ppl on ts etc) but the whole desktop is frozen including the mouse, and only way to fix it is to close and open the lid( i have it set to do nothing when i close the lid) i can go several days without this happening, then once it does happen, it continues doing it randomly until i restart.
     
  2. Vasudev

    Vasudev Notebook Prophet

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    Disable hybrid startup, update intel and nvidia drivers. See if it fixes the issue.
     
  3. Azther

    Azther Notebook Enthusiast

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    already had hybrid startup disabled, i switched graphics mode with fn + F7 and back to performance mode for good measure, then installed latest geforce drivers (had latest intel) also updated IRST driver, ill post back if the problem comes up again
     
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  4. BeastsForever.TheDragon

    BeastsForever.TheDragon Notebook Evangelist

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    Try to reinstall win10,
    Maybe this could do!?
     
  5. Razrblade

    Razrblade Newbie

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    i had some weird freezing up going on, and what did the trick for me was uninstalling killer wireless software.
     
  6. Azther

    Azther Notebook Enthusiast

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    i solved the issue, turns out all i had to do was use the fn + f7 to switch to the igpu, and restart to let the intel drivers auto setup, then do fn + f7 again to put it back into dedicated gpu mode again, i guess a windows update must of messed with that functionality somehow
     
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  7. Azther

    Azther Notebook Enthusiast

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    sorry for the long hiatus, thought id post back with an update, that issue came back a few days after, it was specific to the 1709 update, no matter how many reinstalls i did, it would happen again, just at different intervals. so i decided to do a clean install of 1703 and block the feature updates with wushowhide utility, once that was done, i was able to continue updating 1703 with security updates etc, while not having the horrendous lockups.
     
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  8. Vasudev

    Vasudev Notebook Prophet

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    try redstone4
     
  9. Azther

    Azther Notebook Enthusiast

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    been holding off on that for the very same reason, im worried the same behavior will exist in 1803 also
     
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