Big problem with SSD! Files dissapearing!

Discussion in 'Solid State Drives (SSDs) and Flash Storage' started by victorgm, Jun 19, 2017.

  1. victorgm

    victorgm Notebook Enthusiast

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    Hello everyone!

    I am writing to ask for advice for my main SSD, I hope that you can help me :)

    The thing is that it’s the second time that it has happened to me (the first was last Friday)
    Here it goes:

    I work with my MSI-GS60 2PC at my office of architecture, and I use Autocad, Photoshop, etc. Well, last Friday I decided to delete temporary files with CCleaner since Photoshop warned me that “the virtual memory disks are full" = I had only 300mb on my C: SSD M.2 disk (I also have a secondary SSD M.2).

    I closed Autocad, and Important: I think I left Photoshop opened, and did the cleaning (I detected 5gb of temporary files, most of Chrome), and just after finishing, the application closed and Surprise! the folder and all the files which I was working previously disappeared , as well as the own folder of the CCleaner portable, another folder with work files and other files from the desktop that I had last opened a few days ago... imagine my face. I checked for hidden files (they were already visible), recycle bin, etc. Nothing. I tried opening the files with the programs and they did not find them.

    Finally, I did a deep analysis with Recuva, and located them in " C: /? " ... then I "recovered" some files to my other SSD, but when I tried to open them with the programs it said that they were not valid… so in the end, I gave up and assumed the lost files.

    [​IMG]

    The problem is that it has just happened to me again . I was retouching a photo with Photoshop (again), and when I closed the program saving the changes, the same thing: the photos of that folder, as well as other icons and some "random" files on the desktop have dissapeared.

    I do not understand anything ... what do you think it can be? The laptop and hard drive are just 2 years old, so they should still have enough useful life...

    I discovered that some new "volumes" appeared on my C: [/b] disk that I did not have before (I remember I only had the main and one recovery volume with 2gb approx).

    [​IMG]

    The curious thing is that both times it happened while closing a program (in the first one I believe that Photoshop was already closed when I started CCleaner, but now I doubt it), could be a way to investigate there? software problem? Or as it is affecting other files on the disk it has to be an SSD problem?

    I have checked the SSD with Crystaldisk and it seems to be in good condition:


    [​IMG]

    On the other hand I have done the analysis again with Recuva, and this time the deleted photos are not in "C: /?" but in the original folder inside the desktop (that if I open it is empty), and if I "recover" the photos (in “Excellent” conditions), I can’t open them because they are defective.

    This time I have not lost many valuable files, but I would like to avoid it happening again because I work every day with my laptop...

    What would you do? Is my main SSD defective? How can we find out the SSD problem?

    I would greatly appreciate your help! Thank you very much! :)
     
  2. tilleroftheearth

    tilleroftheearth Wisdom listens quietly...

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    I would forget about 'finding out the SSD problem' - junk that SSD, if that is indeed what is trashing your files.

    (I'm not quite understanding what you're doing with CCleaner... but it doesn't look right either...).

    Hope you have backup(s) that you have verified as being usable? Don't do a backup with the system in that state until it is rebuilt and verified working, or; you've replaced the SSD.

    128GB SSD's are worse than toy/novelty USB keys... after two years in use as a system drive; time to junk them.
     
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  3. namaiki

    namaiki "basically rocks" Super Moderator

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    Have you tried a chkdsk or scanning the risk for file system errors? Also like @tilleroftheearth hinted, perhaps stop with the CCleaner for a little while until you can isolate the problem and make a backup of your important documents.

    By the way it's hard to recover files from an SSD drive because TRIM will reset "blank" areas of the disk to '0' to prepare them for writing.

    Your drive does appear to have a few bad blocks which I think is a bad sign.
     
    Last edited: Jun 21, 2017
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  4. victorgm

    victorgm Notebook Enthusiast

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    Hello tilleroftheearth and namaiki, many thanks for your kind help!

    Now I have all my files saved on my second SSD, so now i'm working just with my programs installed on the supposedly defective SSD C: with files of my second one.

    The files I lost were on the desktop of my first SSD C:, so I hope that this way i'm not loosing again something (as while I fix it, I need my laptop to continue working).

    I just had CCleaner as a portable version, and i've just used it 3-4 times to clean temporal files like from Chrome (so it's not running in the background). Anyhow it was already gone before the second time it happened, so it cannot be the problem...

    It makes me think that during the first time maybe I left Photoshop opened on the background while doing the cleaning with CCleaner, and maybe it got corrupted? because the second time it happened while I was editing a picture in Photoshop...but it would be no reason of why also some random icons like Itunes, My PC, etc also disappeared...

    I just checked the disk with chkdsk and here are the results (translated from spanish):


    "Level Date and Time Source Event Id Task Category
    Information 20/06/2017 0:43:22 Microsoft-Windows-Wininit 1001 None "

    Checking the file system in C:
    The file system type is NTFS.
    The volume label is OS_Install.


    A disk check is scheduled.
    Windows will now check the disk.

    Step 1: Examine the basic structure of the file system ...
    963328 records of processed files.

    File check completed.
    15155 records large files processed.

    0 records of invalid files processed.


    Step 2: Examining file name binding ...
    1089926 index entries processed.

    Completed index check.
    0 files not indexed examined.

    0 files not indexed retrieved on lost objects.


    Step 3: Examining Security Descriptors ...
    Freeing 1769 indexes used $ 0 index index $ SII 0x9.
    Releasing 1769 file index 0x9 $ unused index entries.
    Freeing 1769 unused security descriptors.
    CHKDSK is compacting the sequence of security descriptors
    Completed Security Descriptor Check.
    63300 processed data files.

    CHKDSK is checking the USN ...
    36168040 bytes of USN processed.

    USN Journal Check completed.
    Correcting errors in the bitmap attribute of the master table of
    (MFT) files.
    Correcting errors in the volume bitmap.
    Windows has made some corrections to the file system.


    Correcting errors in the bitmap attribute of the master table of
    (MFT) files.
    Correcting errors in the volume bitmap.

    Windows has made some corrections to the file system.

    No further action is required.

    122619579 KB of total disk space.
    116725460 KB and 363622 files.
    210108 KB in 63303 indexes.
    0 KB in bad sectors.
    1075347 KB in use by system.
    The log file has occupied 65536 kilobytes.
    4608664 KB available on disk.

    4096 bytes in each allocation unit.
    30654894 allocation units on disk in total.
    1152166 allocation units available on disk.

    Internal Information:
    00 b3 0e 00 92 82 06 00 46 ea 0b 00 00 00 00 00 ........ F .......
    6c 03 00 00 a0 5f 00 00 00 00 00 00 00 00 00 00 l ......

    Windows has finished checking the disk.
    Please wait while the system restarts."



    It said that it has corrected some system files...but no idea how important it is...do you know what does it mean? is it related to "bitmap attribute"..

    I've tried after the scan to edit some pictures with Photoshop of my desktop and it went fine...but i don't understand why some random icons (like My PC or Itunes) also disappeared...as they are no bitmap :)

    Another thing that is happening since some months, is that sometimes if I want to move an icon in the desktop to a determinate space, is like there's something hidding/blocking it, because it is placed next to it and moves other icons instead (and I have no hidden files). It still happens with some spots of the desktop...can it be related?

    Any ideas of how can I check if the problem is already solved? :)

    I really hope that it doesn't repeat again..

    Many thanks again!
     
    Last edited: Jun 21, 2017
  5. namaiki

    namaiki "basically rocks" Super Moderator

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    Well, it is a good thing that chkdsk was able to fix some errors. It can be caused if the computer is improperly shut down, e.g. the computer froze so you had to hold the power button for five seconds to get it to turn off. Has that happened much?

    As for the icons disappearing, that could be a sign that there is/was a lot of corruption on your hard disk or maybe your RAM could be flaky? How much RAM do you have? Is your page file on or off?

    Long shot.

    Could you try do the chkdsk scan again and see if it picks up any more errors? Keep in mind it is possible that SSD might just be picking up bad blocks with file system corruption happening that way.
     
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  6. tilleroftheearth

    tilleroftheearth Wisdom listens quietly...

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    victorgm, you're welcome. Hope we're getting you close to a stable system again.


    First; did you check each file you saved to your secondary SSD? One or more may still be corrupted (better to know now than later...).

    Second; when running CHKDSK /R, you should shut down afterwards (full shutdown; wait a minute or two before starting the system up again) and then repeat with another CHKDSK /R scan. Continue this sequence until there are no more errors reported.

    Third; download HWiNFO and check the health of your SSD(s). When you run the 'sensors' part of that package (I recommend the portable version, btw) scroll down to see the SSD(s). There you can check their health and total TB's written. If that is high (anything is high for a small 128GB SSD...) then it may be time to replace it.

    Fourth: The best way to use CCleaner is to reboot your system first. Let it idle for 5 to 10 minutes and then clean out temp files and the like. HIGHLY recommend you do not use the Registry cleaner (a windows clean install is in order afterwards - if you want your system to operate as it's supposed to).


    How much RAM does your system have? How much free space on the drives? What O/S are you running?

    I would disable the pagefile (make sure you reboot twice) and also disable the hibernation file too and then run the CHKDSK /R a couple of times again. If you have more than 8GB of RAM (and depending on your workload...) you may want to leave those space hogging system files permanently 'off'. Just make sure you test with your workflows and workloads with non-critical data to be sure the pagefile isn't needed. ;)

    If you don't have any further 'fixes' by running CHKDSK /R, you may be lucky and the system is fixed for now. I hope this is the case for you. :)

    Good luck.


     
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  7. victorgm

    victorgm Notebook Enthusiast

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    Many thanks again namaiki and tilleroftheearth! I really appreciate your kind help! :)

    So, I will try to summarize :)

    - To give you more perspective: 4 months ago my secondary HDD 1TB 5400rpm was defective (lost lot of data because of head crash), so I replace it with my secondary SSD Samsung EVO. Anyhow, some programs were installed on that drive, so maybe there are missing or corrupted files because all this software was gone improperly. This could maybe be a reason for the "blocked spaces" of my desktop (or why there is a folder on my desktop that i can't simply delete or rename).

    - I took the chance when I installed the new SSD M.2, and upgraded my RAM Kingston KVR16S11/8 8GB to 2x8GB (Dual Channel using the same model). I have tested the memory with the Windows Memory Diagnostic and went fine.

    - My computer had frozen sometimes (like 4-5 times during this year), with no other option that shutting it down as namaiki said (but I think that it also happened before the old HDD crashed - not sure about this, maybe it was just after that)

    - I've Windows 10 with automatic updates.

    - My page file is on (using 3gb), and i'm confused because of the mixed comments about it on internet...as I work with high-demand RAM software (CAD and Rendering software, Indesign/Illustrator/Photoshop and some video editing...should I disable it? (although I think i've not used completely the 16GB RAM in these 3months)

    - I've just disabled Hibernation file and saved 7GB, yei!

    - When the first problem happened, I had just 400mb free space on C: (now I know that it's very bad for SSDs, as they should have 15% min free space, and that's why I was cleaning 5GB of Chrome temporal files with CCleaner), and the second time I had 5GB free on C:. On my second SSD Samsung EVO I have plenty space (200GB free).

    - I checked the files saved into my secondary SSD, and most of them were fine (excepting the ones that I recovered with Recuva because they were gone).

    - I've checked again the disk twice with CHKDSK /f (first one) and /r (second one), and no more errors were found.

    - I found something interesting, as I saw on the events manager that "Intel Rapid Storage Technology" crashed on both analysis...is it normal? right now I've opened it on the Control Panel and seems to work fine...can it be related?

    "Level Date and time Source Event ID Job Category
    Error 21/06/2017 13:39:37 Application Error 1000 (100) "Application name with errors: IAStorDataMgrSvc.exe, version: 12.9.0.1001, timestamp: 0x526ed2ab
    Module name with errors: KERNELBASE.dll, version: 10.0.15063.296, timestamp: 0x28e9cf15
    Exception code: 0xe0434352
    Displacement of errors: 0x000eb802
    Process identifier with errors: 0x10f8
    Start time of application with errors: 0x01d2ea830eae7c27
    Path of the application with errors: C: \ Program Files \ Intel \ Intel (R) Rapid Storage Technology \ IAStorDataMgrSvc.exe
    Path of the failed module: C: \ WINDOWS \ System32 \ KERNELBASE.dll
    Report ID: 4c5f97ac-3cfc-45bb-a961-9ccf189df474
    Full package name with errors:
    Relative application identifier of the buggy package: "



    - I've downloaded HWiNFO and both SSDs are "fine", but we can see that the first SSD had 22.868GB of Writes and 16.414GB of Reads..is it too much? It says that it still has 67% of remaining life...

    [​IMG]

    - I think that I won't use CCleaner anymore haha ...but i've to admit that sometimes (but like +6months), I did some "Registry cleaning"...auch :oops:

    I guess that I should reinstall Windows from 0, so that it can have a clean start...but now i'm not sure if the Recovery partition is also gone...because you can see on the second image of the topic that the partition which is called "Partición de recuperación" is empty o_O

    What do you think guys? could maybe CHKDSK have repaired the main problem that caused the disappearing files? is it 23TB Writes too much? should I reinstall Windows and/or replace SSD? should I disable pagefile even if I work every day with high-demanding RAM software?

    Many many thanks again!! :):)
     
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  8. schdragga

    schdragga Notebook Enthusiast

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    Have you tried to disable fast boot on bios level and in windows 10?
     
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  9. namaiki

    namaiki "basically rocks" Super Moderator

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    If you change the size of the icons on the desktop, do the blank spaces remain? Try click the desktop in a random spot, hold down Ctrl and scroll on your mouse/touchpad.

    If the computer improperly shuts down it will often do a file system scan, but if it doesn't detect it I usually just get it to do one just in case.

    That undeletable folder is a bit annoying though. Is it safe to say that you can't move it into another folder and then delete it?

    Did you do file system checks on both SSD drives?

    Intel RST crash is nothing to worry about. I don't think it does anything besides giving you the option to change settings.

    The amount of writes on your drives isn't anything too excessive at all. But CrystalDiskInfo did report bad blocks which hopefully won't increase.

    Are the following settings as default? http://www.thewindowsclub.com/enable-disable-disk-write-caching-windows-7-8
    (the top one ticked, the bottom one unticked - which is what I would consider safe/typical settings)
     
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  10. tilleroftheearth

    tilleroftheearth Wisdom listens quietly...

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    Thanks for the detailed response. :)

    With programs installed on a drive that 'died'/'disappeared' from Windows - I HIGHLY recommend a clean install of the O/S.

    After running any registry cleaner on a system - I HIGHLY recommend a clean install of the O/S.

    With both statements above being 'true' for you; I HIGHLY recommend a clean install. :)

    Download the Windows 10 Installation Media Tool and also Rufus USB creator tool and use an USB key of 8GB or bigger to create an install key.

    After you have created the Windows USB installer; back off all your data to an external drive (depending on how important your data is; to two or more different drives - and, a cloud location or two). Remember; a single copy of your data is not a backup...

    At this point; I would junk the 67% 'healthy' 128GB SSD - or at least relegate it to more mundane and non-important purposes (a USB drive with a $5 enclosure is nice move files around with...).

    At this point; I would also not be trusting your system as-is with any of my data. It is 'broken' and nothing short of a clean install will fix it. To be perfectly clear; using the built in Windows 10 'recovery' options should be avoided (unless you have time to waste doing this all 'properly' again).

    Now; buy as big an SSD for your main C:\ as you can afford (I recommend 1TB SSD's in 2.5" formats, still...). Do not buy TLC 'garbage' for your workflows. Otherwise; you'll be doing this again in a few months. If you can track down an SanDisk Extreme Pro 960GB SSD; you're golden.

    Free space is not the same thing as 'unallocated' capacity on an SSD. Just like short-stroking an HDD is not the same thing as free space too...

    See:
    http://forum.notebookreview.com/threads/why-over-provision.760922/#post-9766709


    I have seen the best performance (vs. capacity lost) when I OP my SSD's by 33%. At least 25% OP'ing is needed to see sustained performance (over time) increases if OP'ing at all.

    See:
    http://forum.notebookreview.com/thr...not-equal-op-space.759056/page-2#post-9743244


    So, with your new SSD installed (and no other storage drive in the system) and your Windows Installer USB key used to install Windows 'clean' on your new SSD; OP the brand new SSD by seeing the actual MB available on your drive (yeah; this differs between drives) and multiplying it by 0.67 and create a new partition of that size (Windows will create another partition too, of course - let it). Go ahead and install Windows at this point and then install drivers as needed and do all necessary windows updates.

    Install your programs and their updates too.

    Now, install any additional drives you want. Format them (you backed them up first, right...).

    Now, COPY your data to your freshly setup system.

    Turn off System Restore.

    Turn off the hibernation file.

    Turn off the pagefile - reboot the system twice and verify that the above have taken effect and 'stuck'.

    Do a mock run of your normal/heaviest workflow with a COPY of you data and see if you get any unexpected behavior from the O/S or your Programs. If your system doesn't hiccup with the pagefile off; leave it off.

    Note that I would do these tests only after a clean install of Windows. As your system is right now; there is no point to see if any errors come up (you wouldn't really know the reason for them...).


    With 33% OP'ing, free space of at least 150GB to 200GB (at least when you're doing your video editing sessions...) and a clean install of Windows with the correct drivers installed; it may very well feel like you have a new system in your hands. :)


    Note too that the TB's written by themselves do not mean much. The type of writes that the drive sustained over it's lifecycle is important too. 22TB of random 4K writes is much more taxing on the nand than 22TB of sequential writes, for example.

    With an indicated 67% life left; I would not be using it for my O/S + Program drive any more. Sure; smaller drives have been shown to 'handle' 500TB of writes or more; but those drives were not used as an O/S drive - nor where they tested for reliability either...

    Say 'ty' to the use you got out of it but say goodbye asap...

    Your data, workflow and system will thank you...

    Continue using CCleaner... but do so after a reboot and after leaving the system idle for a few minutes...

    And the error you got with IRST? I would put that down to the file corruption caused by your first drive dying on you...


    Hope this helps.

    Good luck.


     
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