Battery Dead 2 weeks after Warranty Ends

Discussion in '2015+ Alienware 13 / 15 / 17' started by eriknoa, Jun 6, 2016.

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  1. Papusan

    Papusan JOKEBOOK's Sucks! Dont waste your $$$ on FILTHY

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    I mean 240w psu should be enough to stop the fancy Hybrid feature? Or maybe the hybrid functionality still working in the background?
     
  2. DeeX

    DeeX Liquid Hz

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    Well remember, even with the 240w the 15R1 / 17R2 can still throttle during spikes. Perhaps the 240w lowers the strain on the battery from the hybrid BIOS compared to the 180w, but does not fully stop it from hitting the battery up for more wattage. Something tells me that the hybrid BIOS is not as perfect as a layman would like to think it is. I don't think it works as simple and perfect as you describe lol.
     
  3. Papusan

    Papusan JOKEBOOK's Sucks! Dont waste your $$$ on FILTHY

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    Maybe DELL should have received some help from MSI? Msi began its work long time before Dell with the hybrid bios functionality. Perhaps this feature had worked better:rolleyes:.
     
  4. rinneh

    rinneh Notebook Prophet

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    I have yet to see hybrid bios in action.

    240watt is sufficient in any case though. The only throttling cases we saw on this forum are quite the msytery why some 980M-4720HQ setups throttle. Because the temps where not the cause, power didnt seem to be a problem because it also happened on 240watt and some drivers triggered it and others fixed it.
     
  5. Papusan

    Papusan JOKEBOOK's Sucks! Dont waste your $$$ on FILTHY

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    Dell pushed out big big junk for some customers. Newer fixed!! This is fraud. And Dell slipping away from it. It's sad.
    image.jpeg
     
  6. DeeX

    DeeX Liquid Hz

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    MSI, Dell, whoever. I personally think Hybrid BIOS is just conceptually a silly idea.
    Make your power systems work!
     
  7. orancanoren

    orancanoren Notebook Consultant

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    I have the exact same problem right now. Were you able to find a solution?
     
  8. DeeX

    DeeX Liquid Hz

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    The solution is to get a new battery...

    The hybrid BIOS of the 17R2 and 15R1 seems to be killing batteries IMO.
    This has never happened to me on the 6 other AW laptops I have had in the past.
    It just so happens that those two models have a hybrid BIOS designed to use watts from the battery to compensate for a poorly designed power phase and batteries are dying prematurely?
    Seems too coincidental to me. Are you in the U.S.? If so I would file a BBB complaint. Heck you might be able to file one outside the US.
    They might be able to exchange the system outside of warranty. They refunded me 13 months after purchase for this issue.
     
  9. orancanoren

    orancanoren Notebook Consultant

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    Are you serious? Wow I would LOVE to get a refund on this machine. Could you please share your refund process briefly so I can follow it too. I am outside the US and my warranty ends next Monday. I cannot contact the support in Turkey right now since it is weekend. To be precise about my problem, my battery won't charge for more than 88%. Is that similar to your problem?
     
  10. DeeX

    DeeX Liquid Hz

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    Well I would file a BBB complaint.

    http://www.bbb.org/central-texas/business-reviews/computers-dealers/dell-inc-in-round-rock-tx-41453/

    I'm 99% sure you can do it from any country. I would show case as much info as you can regarding throttling and the hybrid BIOS. Recreate the throttling by running stress tests and make a video with camtasia.
    If you want you can reference my case etc. It happened, they indirectly admitted fault to me. They didn't even hesitate with me. I explained the situation, showed my videos and approved it with out any rebuttal. PM me if you want.

    Sent from my SM-N910T using Tapatalk
     
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