Audio driver for P775dm3-g

Discussion in 'Sager and Clevo' started by Mikki79, Sep 14, 2020.

  1. Mikki79

    Mikki79 Notebook Guru

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    Anyone know where you can get an audio driver for this laptop that works. My mic hasn't worked since I updated to windows 10 2004 and I can't find any driver that fixes it.

    When I updated my dekstop my microphone stopped working on that one too, so I went to the motherboard manufacturers website (gigabyte) and there was a new one specifically for v2004. No such thing on clevo's website.

    The website I bought the laptop from https://pc-konsulten.se, does have some drivers for p7xxTM, but not sure the same drivers work for p775dm3. The laptop is a few years old, I guess they don't support it anymore.

    EDIT - I just noticed no audio is working at all using the ports on the laptop. The only way I get any audio is through the monitor speakers using HDMI from the nvidia GPU.
     
    Last edited: Sep 14, 2020
  2. Meaker@Sager

    Meaker@Sager Company Representative

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    Have you rolled back to double check?
     
  3. Mikki79

    Mikki79 Notebook Guru

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    All I know is the microphone used to work, I updated to windows 10 2004 and it doesn't work anymore. I don't think I can roll back anymore, the Windows.old folder is gone.
    I can't say for sure that it stopped working EXACTLY when I updated to 2004, I haven't used the microphone for about a month. I had not used the PC for a month either.

    As I mentioned the same thing happened on my other PC, my desktop Ryzen 7 3700x. The microphone used to work on that one too but when I updated to Windows 10 2004 it stopped working.
    However it had a driver update available and as soon as I updated it started working again. I can't update the audio driver on my laptop cause there is none available. That I can find. It says it uses Realtek ALC899.
    Might be a coincidence that the mic stopped working on both PCs when I updated to 2004 but I assume it's because of the Windows 10 2004 update (or 1909, I updated directly from 1903 to 2004)
     
  4. Tech Junky

    Tech Junky Notebook Consultant

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    https://www.clevo.com.tw/en/e-services/download/default.asp

    Check here under the Clevo model # and there might be something that works.

    I recently reimaged my laptop as well with s similar problem of no audio which probably knocked out the mic as well since they're on the same chips. Didn't notice it right off the fresh install as device manager didn't report any missing driver for audio. I have a drivers folder where I keep a repository of drivers from various machines over the last couple of years and it picked up a driver from there and started working.

    If the Clevo site doesn't have it then update your Realtek driver and Nvidia driver as those 2 shows up as audio devices in my model. In Windows update there's also a "View additional updates" option and there's some other driver options in there as well.
     
  5. electrosoft

    electrosoft Tick Tock Clarice....

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    I had a similar problem on my P870TM1 from updating. I had a whole bunch of other software crud from various installs, beta testing and bios spelunking, so I started with a bios reset, precision settings (based on previous trial and error and fun times), clean install and everything is working perfect.
     
  6. Meaker@Sager

    Meaker@Sager Company Representative

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    You could try their standard driver.
     
  7. senso

    senso Notebook Deity

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    Make sure the HDMI digital audio output isn't the ONLY audio device enabled.
    If it is, all other audio sources are disabled.
     
  8. Meaker@Sager

    Meaker@Sager Company Representative

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    You could try installing a driver from a generic set.
     
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