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Asus x55u

Discussion in 'Asus' started by vothros, Dec 5, 2012.

  1. vothros

    vothros Newbie

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    Hello!
    I am having a problem with some drivers for notebook X55U.
    So, i formatted the laptop (win7 64bit), installed all the official drivers from here: ASUSTeK Computer Inc. -Support- Drivers and Download X55U
    but watching the "Device Manager" it didn't find 2 things, those ones: Imageshack - 17141274.jpg

    The USB 3 doesn't work and probably because of missing drivers.
    On the official site drivers, there are no chipset drivers or usb 3.
    Please, i would like those drivers for win7 64bit.

    Thank you and sorry for my bad english.
     
  2. Prostar Computer

    Prostar Computer Company Representative

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    Chipset driver is what you need for that System Management bus controller (and for the USB 3.0 controller too). You can try using a driver detection/download utility, such as DriverPack Solution or 3D chip. Or search Google for the chipset driver - often times Softpedia has some handy drivers.
     
  3. vothros

    vothros Newbie

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    From the device manager, in the "Properties" tab, Hardware ID's
    i coppied those if someone can help:

    PCI\VEN_1022&DEV_780B&SUBSYS_14E71043&REV_14
    PCI\VEN_1022&DEV_780B&SUBSYS_14E71043
    PCI\VEN_1022&DEV_780B&CC_0C0500
    PCI\VEN_1022&DEV_780B&CC_0C05



    PCI\VEN_1022&DEV_7812&SUBSYS_14E71043&REV_03
    PCI\VEN_1022&DEV_7812&SUBSYS_14E71043
    PCI\VEN_1022&DEV_7812&CC_0C0330
    PCI\VEN_1022&DEV_7812&CC_0C03

    I will try those software u said also.
    I even sent e-mail to ASUS.....but i don't think i will get an answer.
     
  4. Prostar Computer

    Prostar Computer Company Representative

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    They will most likely refer you to their download support page for the driver. Did you explain to them that you downloaded drivers from their site and still encountered a problem?
     
  5. vothros

    vothros Newbie

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    Yes i did. I told them that in their official site, they don't have the chipset driver and usb 3.
     
  6. Prostar Computer

    Prostar Computer Company Representative

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    Any response/luck yet? I can't speak for anybody's customer support quality, but I hope they have a fix for you, should they respond. :)
     
  7. vothros

    vothros Newbie

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    They just sent me e-mail:

    "Dear customer,

    Regarding the described problem please try to recover the OS of the Netbook, following the steps below:

    1. Power on the netbook and press F2 to enter in BIOS
    2. In BIOS press F9 and confirm the default settings.
    3. Press F10 to save the changes and restart the system.
    4. When the system restarts press immediately the key F9 at intermittence to follow that will appear on the screen ( recovery system)
    5. Follow the instructions that will appear on the display.

    For information and Technical Support, please try to contact the Greek Support (to speak with a technician) at: 00800 44142044 ( TOLL FREE ) (not available from mobile phones and VoiP phones) (09am to 13pm - 14pm to 19pm, Monday to Friday). ( From Cyprus: 800 92491 )
    Email: support@asus.gr

    Best regards
    ASUS HELP DESK"

    I didn't answer them back yet.
    But i don't want to try the recovery.
    I already formatted the laptop, it's clean from anything that they put when u buy a brand new laptop.
    To their official site, all the drivers are there, except 2, those ones i want...
     
  8. Prostar Computer

    Prostar Computer Company Representative

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    Hmm...

    You can try this driver for the chipset: Download Asus X501U Notebook AMD Chipset Driver 8.930.13.6000 for Windows 7 x64 Driver for Windows 7 x64 - Softpedia

    Or if not that one, maybe this one will work:

    (64 bit) Asus X55U drivers for Windows 7 64-bit | laptop drivers, driver updates

    (32 bit) Asus X55U drivers for Windows 7 32-bit | laptop drivers, driver updates

    Did you reply back yet - letting them know that you already did a format + reload? It sounds like they are defaulting to 1st step troubleshooting protocol, so you may need to clarify for them what you've already performed.
     
  9. vothros

    vothros Newbie

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    I will try them tomorrow.
    Yes, i answered them back. Although i formatted the laptop i didn't touch the 2nd partition that has the recovery part. Anyway...i will see tomorrow, thanks for answering!
     
  10. Prostar Computer

    Prostar Computer Company Representative

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    Regarding the recovery - I found out recently that it's not of much use unless your Windows is activated and you opt in to create a recovery drive under Settings. Quite a few issues have risen as a result of users not being able to access the recovery partition; you'll need either a 16GB USB flash drive or an external hard drive to do this.
     
  11. zeus_ns

    zeus_ns Newbie

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    Hello vothros,

    I had exactly the same issue like you. I couldn't manage to install drivers for USB3.0 and SM BUS Controller.
    My notebook is also ASUS X55U series and tried to install Win7 x64.


    Then I have found AMD A68M chipset drivers on this website:
    Ñêà÷àòü äðàéâåðà ×èïñåòû AMD A68M

    or this URL

    A68M

    Just choose correct OS version and download the drivers, there are 26.31 MB in size.
    It will install all missing drivers. Voila! :)
     
  12. vothros

    vothros Newbie

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    Hello all, i found solution....!
    A friend of mine found the official dvd drivers of Asus X55U and i installed them and everything is working ok.
    The laptop was not mine, i was doing a favor for another friend, so, everything ended well. :)
     
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