Asus RMA experience and my rights

Discussion in 'ASUS Gaming Notebook Forum' started by PredatoR_TR, Apr 3, 2018.

  1. Ifrin

    Ifrin Notebook Consultant

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    Same thing.
    This is my fifth Asus laptop and is going to be last. I'll never buy frickin screw from them.
    My laptop is for Third RMA in a row (since March 7)!
    Their Customer/Repair Service has biggest density of imbeciles in US.
     
  2. PredatoR_TR

    PredatoR_TR Notebook Evangelist

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    These are shocking comments. Pity that Asus changed my mind with the problematic model G701vik.

    Regarding my credit swap request, Asus wants to see my computer at European HQ (I assume?) which is in The Netherlands. I will ship it soon. I hope that HQ will be fair during checking my computer.
     
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  3. SMOKE_SKULL

    SMOKE_SKULL Notebook Deity

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    Make sure you get proper tracking and insurance. It would make asus happy if it got lost or damaged in the mail.
     
  4. PredatoR_TR

    PredatoR_TR Notebook Evangelist

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    Well, Asus arranges shipping free of charge and I assume they get insurance since it is in their responsibility.

    They mostly use the most expensive shipping service in EU such as 24 hours delivery warranty.
     
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  5. Ifrin

    Ifrin Notebook Consultant

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    Got email from Asus yesterday, that part for my laptop is going to arrive on May 10.
    Took their repair center 8 working days (!), to find out what part need to be replaced.
    [​IMG]
     
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  6. PredatoR_TR

    PredatoR_TR Notebook Evangelist

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    Mine stayed around 12 days in the service which I was expecting a real fix but even that long period didnt solve the problems.

    A question: would G752 keyboard work at G701vik? I have read that G752 has a decent keyboard backlight and they have same layout.
     
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  7. Ifrin

    Ifrin Notebook Consultant

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    Try contacting Asus resellers active on forum (from GentechPC, XoticPC, HIDevolution), maybe they would be able to help.
     
  8. SMOKE_SKULL

    SMOKE_SKULL Notebook Deity

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    My g752vs keyboard is not great as far as feel. Its crunchy sometimes when pressing keys and i have found the spacebar occasionally misses strokes. I hate it when i fall because of a missed jump. I think it might be hard to duplicate so i will live with it. The backlighting is fantastic though.
     
  9. Ifrin

    Ifrin Notebook Consultant

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    My laptop returned from 3rd RMA (after almost a month in service) and not only isn't fixed properly, they make it worst!
    CPU overheats now to 100C in seconds, after running video converting soft., mesh on sub-woofer (bottom panel) has disappear and they send wrong power adapter with laptop!
    I don't know what they smoking in Asus repair center, but for sure is damaging their brains.
    [​IMG]
     
    Last edited: May 17, 2018
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  10. hmscott

    hmscott Notebook Nobel Laureate

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    Now what?



    Third times a charm?



    What's Asus going to follow up with for a 4th visit?



    Sorry about your laptop, I hope Leslie Neilson and the gang at Police Squad were able to cheer you up a bit. :)
     
    Last edited: May 17, 2018
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