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Asus G73sw randomly shutting off

Discussion in 'ASUS Gaming Notebook Forum' started by BlazerMick, Apr 6, 2012.

  1. BlazerMick

    BlazerMick Notebook Enthusiast

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    Dear readers,

    I've bought my Asus G73SW laptop about half a year ago, and I absolutely love it. I have had no real-problems with it so far and it's a beast for what I am using it for, gaming.
    But as of recently my G73SW randomly shuts off (only noticed it while playing a particular game called "Guild Wars').

    At first I thought the problem is that the game is overheating my GPU (which would be extremely strange, considering the game isn't very mondern and computer demanding and because this laptop has a beast of a venting system)
    I also regulary clean the vans to make sure no dust is in it and also in the motherboard.
    On top of that I downloaded a program to see my computer's heat. And the maximum it has reached so far is about 65 and minimum 28. Which I think are reasonable numbers.

    I also wondered if some Windows updater shut off my laptop in the background, without me noticing. Because my laptop shuts off and automaticly starts it self again. But when it starts up after randomly shutting off I get a screen showing " Windows didn't shut down properly ".

    After all the those things I've tried I am clueless, hence why I hope to hear from someone on these forums to enlighten me on the problem.

    Thanks in advance!

    PS: I apologize for any grammar misstakes, making it hard to read. English obviously isn't my native language.
     
  2. bb10

    bb10 Newbie

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  3. Yiddo

    Yiddo Believe, Achieve, Receive

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    Are you overclocking?
    Are both fans running?
    Are you sure that HWINFO reads all temps including GPU and CPU as staying below T junction?
    Are you using the original brick and adaptor? Which should be around 120-150watts?
     
  4. dstrakele

    dstrakele Notebook Consultant

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    Since you report the problem is recent, does using Windows System Restore to restore your system to a time before this issue occurred resolve the problem?

    Your system may be experiencing BSOD's and is configured to restart afterwards. If that is what's happening, running BlueScreenView by Nirsoft will provide additional info to troubleshoot your issue.

    Does your system shut down during the game if you've removed the battery prior to startup and are running only on the power adapter?

    BTW - It always embarrasses me when posters who apologize for their English have better spelling and grammar than I do... ;>{)>
     
  5. alaric_t@hotmail.com

    alaric_t@hotmail.com Notebook Evangelist

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  6. BlazerMick

    BlazerMick Notebook Enthusiast

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    Thanks for all the answers! Really appreciate the help.

    I'll try and answer all your questions, but I have to say I am a noob on technical/computer stuff.

    @Yiddo
    - I am not overclocking. Atleast not that I know of. I googled it and I believe it's a proces to make your computer run faster, right? Well I am not doing anything like that. Except using my "High Performance power plan" at all times.

    - Same as the last question, my laptop is using both fans, as I haven't changed anything from the defaults. Neither do I know how to 'shut down one fan'(?).

    - I downloaded the following programm to get an indication of the heat: "RealTemp GT". It just shows max/min heat of my computer 'in general' (?). I believe it measures the CPU's heat.

    - Yes I am using the original brick & adaptar. It shows 85V. And as input: 100-240V. Output: 19,5V


    @Dstrakele

    I am not really sure how long it has been happening really. But a guess would be 2months or so. I am not familiar with "Windows System Restore". If I use it to restore my system to aprox. 2months ago will it change any files and/or stuff I've been doing in the meantime on my laptop?

    Almost 90% of the times I play games with the plug in, sometimes I start a game without having the plug in/start the computer without having the plug in. What exactly do you mean with "running only on the power adapter"?


    Thanks for the link I will check it out. Is the problem in the link solved by any means?
     
  7. dstrakele

    dstrakele Notebook Consultant

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    Windows System Restore will not change any of the files you've created, but it will undo any changes made by applications and Windows Updates that were installed. One good thing is you can allways undo a restore if you don'tl like the results. You can choose "Start-Help" and search for more info about it (or Google it).

    By "running only on the power adapter", I mean you have physically removed the battery from your laptop, plugged it in and started it. If it cannot start, it may mean you have a bad power adapter. If you don't experience shutdowns with the battery removed, it may mean your battery is bad or needs to be recalibrated. A high "Wear Level" reported for your battery by HWINFO64 can also indicate a bad battery.
     
  8. BlazerMick

    BlazerMick Notebook Enthusiast

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    Thanks for the information. If I won't be able to find any other fixes for the problem I'll try system restore.
    Also the battery is always in the laptop, i've never took it out of there, even

    tho I use my laptop 99% of the time plugged in.


    - - - Also I read the link you guys posted about the Video card issue. But I am not sure if it's the same issue I'm having. I don't overclock (which seems like the problem in that link) and it's not like this experience of mine is every time I game. I think last time it happend was about half a week ago and before that maybe a month. So it's not, as a lot of people describe in the linked thread, a very common/regular thing to happen.
     
  9. Yiddo

    Yiddo Believe, Achieve, Receive

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    You want to be measuring the GPU heat because if it is heat related that is what is going to be causing the thermal shutdown.

    Install HWINFO and run an intensive game for 10-15 minutes with the sensors running in the background and check your temps.

    If it is fine then what was said above in regards to voltage could be causing your problem but if you are not pushing the clocks I doubt it, sounds like thermal shutdown to me unless you have a short or a loose connection of a piece of hardware, a similiar thing happened to me when my DVD catch on my old ACER broke off and if I knocked it and the connection came loose it would instantly switch off. Could easily happen if you have a loose connection on a HDD too.
     
  10. maykon_helver

    maykon_helver Notebook Consultant

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    this problem we are having the G73 is unfortunate. the asus is not linking to this problem. I already cancei to ask for Help Support. response is always the same Standard, as if we were idiots.

    Several people are having the same problem, even without overclocking the GPU. the laptop just turns off when gaming.

    How can a laptop made ​​especially for players that happen?

    is a SHAME!

    this problem is not logical, has nothing to see with any driver or Windows setup.

    is a hardware limitation, or any defect in the system.

    I'm desperately trying to find a solution for this, I tried several things. solves nothing.

    ASUS If you are seeing this message, I would like to thank the headache I'm having with your product!
     
  11. BlazerMick

    BlazerMick Notebook Enthusiast

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    @Yiddo
    After running a game for 15mins I got the following results of HWINFO:
    Imageshack - hwinfo.png
    I hope this helps giving you an indication of my laptop's performance.


    Well, as I said in my opening post, I have only positive experiences with this laptop so far. But those random shut downs I find very weird. Also if this problem will occur more I might trade it in. Good thing I still have the guarantee certificate.. :S
     
  12. tijo

    tijo Sacred Blame Super Moderator

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    And you don't have the sensor windows in your screenshot, see the screenshot below:

    [Image=750]http://img690.imageshack.us/img690/5272/icd13032012.png[/image]
     
  13. BlazerMick

    BlazerMick Notebook Enthusiast

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    Oh I am sorry. Didnt notice the Sensor option.
    I ran it again, here are the sensor results:

    Imageshack - hwinfosensor.png

    Also, my computer shutted off again while playing about an hour ago..
     
  14. BlazerMick

    BlazerMick Notebook Enthusiast

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    Sorry to repost/bump, but after posting my screenshot (post above) about the heat of my laptop, can someone see if anything causes the problem?
    If not I will try to do a system restore.
     
  15. hackness

    hackness Notebook Deity

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    Can you have your GPU usage run at 99%? The screenshot you posted is only using 60% of your gpu and is running at 65C, but we can't really judge the temp if the GPU isn't fully utilized. Run Furmark for 10min and take the result while furmark is still running.
     
  16. Yiddo

    Yiddo Believe, Achieve, Receive

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    You need to really run a burn in test to make sure you are showing the GPU running in true light compared to an intensive game like Battlefield 3.

    First look though it does not look to be your temps and everything seems pretty ordinary with those temps but repost with a proper stress test to confirm.

    As mentioned earlier you are sure you dont have anything loose as my DVD drive being only slightly lose and popping in and out again when moving it was enough to cause an instant shutdown. You might need to consider an RMA and a new motherboard if the problem persists without any obvious cause.
     
  17. BlazerMick

    BlazerMick Notebook Enthusiast

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    Ok sorry for the wrong information in the last post. This time I used Furmark. After 10 mins, I recieved the following results:

    http://imageshack.us/f/854/furmarkstresstest.png/


    PS: Only one of my fans got really hot. The other one wasn't blowing out a lot of warm air. Does this mean I disables one? (Without me knowing)
    Or are both fans used in a different way?
     
  18. Yiddo

    Yiddo Believe, Achieve, Receive

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    Both your fans are working as per your hwinfo sensors it just that Furmark only stresses one thread when it is running so your CPU wont be running as hot as the GPU.

    Your temps are fine however so it is not that. How often does it do it at the moment?
     
  19. BlazerMick

    BlazerMick Notebook Enthusiast

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    Well I do use my laptop a lot. Dunno if that has anything to do with it.
    But I think it's about twice a month now.
     
  20. hackness

    hackness Notebook Deity

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    Do you remember how the laptop was placed when your rig shut off? Like any wall behind the laptop which might be blocking the vent?
     

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