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ASUS G73SW booting up, no display on screen

Discussion in 'ASUS Gaming Notebook Forum' started by galaga13, Sep 25, 2011.

  1. galaga13

    galaga13 Notebook Guru

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    hello guys, recently i have a problem with my g73, for some reason it does not show anything on the screen, it boots up, i get windows to load, it plays the sound when you plug in a device, but i don´t plug anything, i tried with two external monitors without success, i am afraid is a problem with the gpu, i would like to know if i can replace the vc, with another 460m or if there is another possible solution for this issue, thanks in advance
     
  2. mharidas

    mharidas VLSI/FAB Engineer

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    You have run out of warranty?

    Are you facing the issue right from POST? Not even the ASUS logo at start?
     
  3. galaga13

    galaga13 Notebook Guru

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    thanks for the reply, warranty is not an option. it does not show anything, not even the post, however windows loads, i can navigate through folders when i get into windows, but it does not show anything. i don´t know where to send it to get it repaired.
     
  4. creyssonbr

    creyssonbr Notebook Guru

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    Use the hdmi to see if shows in your TV.
    Or use vga out in a monitor.
     
  5. mharidas

    mharidas VLSI/FAB Engineer

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    Either of two things:

    LCD is dead or the LCD cable needs re-seating.

    GPU has not died, without which there will be no POST or even reaching windows.

    If you don't have warranty you could try taking it apart and checking the LCD cables. If that doesn't solve things, you are definitely looking at an LCD change.
     
  6. galaga13

    galaga13 Notebook Guru

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    Thanks for the answers, just to clarify, my computer will not past POST without a gpu connected, so in my case that i get POST and windows to load without video shown, on both the laptop screen and external monitor, is not because the gpu is dead, but because of the cables set up. i really want this to be true. can this be taken care of at any service center or has it to be specific one, thanks a lot.
     
  7. mharidas

    mharidas VLSI/FAB Engineer

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    Yes service centers (if they know what they are doing) can solve this issue. Which service center do you plan to take it to?
     
  8. robson lins bertazzo

    robson lins bertazzo Newbie

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    hey guys i'm got the same problem with my Asus G73SW-3DE but i live in brazil and completely lost for RMA and Warranty guides but i did test a new screen and doesn't works now i will test the lcd cable but do you can help with a place which sells the cable worldwide? hope you can help me :)
     
  9. mharidas

    mharidas VLSI/FAB Engineer

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  10. Chastity

    Chastity Company Representative

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    for the 3de, make sure the cable is 50-pin
     
  11. sarapitates

    sarapitates Newbie

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    Hello!
    I think i have the same problem... I bought an ASUS G73SW 21 days ago... The first days i didn't had any problem with the LCD, but since i plugged the notebook to my LG HD TV (maybe coincidence...), now, randomly when i boot up the notebook, or when i wake it up from suspension, i get a black screen... and the only solution is to power it off with the power button. And then the windows starts normally.
    When the blackscreen appears from a fresh start of the notebook, i hear the windows starting, but from the very "power on" the LCD is just black, and then i just turn it off and on to start windows normally.
    I contacted ASUS and they don't have a clue, lol, what surprise, now its in my hands to ask for the RMA, but i would like to know if someone have any solution for that...

    (im going to run the memtest86+ now as said in the common problems thread and see if it helps)
    (Well, i got no errors during the memtest86+ that lasted close to 1h to complete 1 pass...)


    Thank you ^^
     
  12. Chastity

    Chastity Company Representative

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    You can also try resetting BIOS to defaults.
     
  13. sarge_

    sarge_ Notebook Deity

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    I've had the same problem. No image on screen or VGA port (did not test HDMI). It was the GPU. Warranty replaced it. If it were only the LCD cable, external monitors would work.

    Chastity, that may be cumbersome when you can't see what you're doing.
     
  14. sarapitates

    sarapitates Newbie

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    ...Well, i did a fresh install of my graphic drivers following the tutorial "G73SW and G53SW: Latest drivers and everything you need for a fresh install", and till now the black screen didn't came up... if it comes up i'll reset BIOS to its default settings...

    What i think is that the problem is about software and not hardware... i believe that if i do a complete fresh install the laptop will be better than new, because the day i bought it, when i first turned it on, asus live update updated several drivers automatically, and that's when the problems started...
    If the black screen problem comes up again i'll do a fresh install, and if the problem persists ASUS will take care of it, sadly lol

    Thank you guys ^^
     
  15. sarapitates

    sarapitates Newbie

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    Humpf =/
    The blackscreen is hunting me again... i already did a reset to the BIOS options but still the same...
    Looks like when the notebook is powered off or in suspension for more than 30min (more or less), when i turn it on i get a black screen... But if i power it off, and then i power it on, the screen is normal, and the same happens with suspension... ahhh!!!!

    ^^
     
  16. sarge_

    sarge_ Notebook Deity

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    If you close the lid and open it, does it persist?
     
  17. sarapitates

    sarapitates Newbie

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    Yes it does persist.... I tried a lot of things... i was thinking about some energy management issue...
    When the blaskscreen "appears", and because the windows is running, i used to enter with another pc in remote assistance, but i cant get no image at all, what i can do is ask the windows to restart, and the windows restarts with no error messages... but now, sometimes the windows just don't resume (if i'm in a suspension state), and i have to press the power button, once, and it turns off. I press the power button again, the windows starts and i get an error message in the desktop saying that the windows recovered from a bad shut down, and with the following details:

    Assinatura do problema:
    Nome do Evento de Problema: BlueScreen
    Versão do SO: 6.1.7601.2.1.0.768.3
    ID de Região: 2070

    Informações adicionais sobre o problema:
    BCCode: 1000007e
    BCP1: FFFFFFFFC0000005
    BCP2: FFFFF8800F9203F9
    BCP3: FFFFF8800374BF08
    BCP4: FFFFF8800374B760
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    Ficheiros que ajudam a descrever o problema:
    C:\Windows\Minidump\102811-21543-01.dmp
    C:\Users\USERNAME\AppData\Local\Temp\WER-51152-0.sysdata.xml

    Leia a nossa declaração de privacidade online:
    Windows 7 Privacy Statement - Microsoft Windows

    Se a declaração de privacidade online não estiver disponível, leia a declaração de privacidade offline:
    C:\Windows\system32\pt-PT\erofflps.txt


    Sorry for the Portuguese text, but i'm using a Portuguese version of windows (yeah, i'm Portuguese)....

    (I didn't realized before about the BSOD, so i turned the auto-restart feature off for the next time the BSOD happens i can read the details...)

    Tonight i left the notebook doing a memory test, again with memtest86+, but for more than 11 hours this time, and i got no error at all, so...

    I don't know what to do next... i can't find no answers in the internet...
    Im afraid to send the notebook to the RMA service, and to have my notebook back with the same problems, but without all my files... i can't really trust asus, but looks like my only option now....

    Thank you all...

    (still open to suggestions ^^)
     
  18. sarge_

    sarge_ Notebook Deity

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    Check the system error logs in the Event Viewer, maybe they'll provide some useful info.
     
  19. sarapitates

    sarapitates Newbie

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    Well, in the Event Viewer i saw a lot of information, but i don't really understand it... but a critic event called my attention, it has something to do with a Kernel Power event 41... and following the links i got some information (Kernel Power Event 41) and Windows Kernel event ID 41 error in Windows 7 or in Windows Server 2008 R2: ?The system has rebooted without cleanly shutting down first?)

    I used the program "WhoCrashed" to analyse those dump files from the BSOD details and got the following details:



    System Information (local)
    --------------------------------------------------------------------------------

    computer name: ANTONIO-PC
    windows version: Windows 7 Service Pack 1, 6.1, build: 7601
    windows dir: C:\Windows
    CPU: GenuineIntel Intel(R) Core(TM) i7-2630QM CPU @ 2.00GHz Intel586, level: 6
    8 logical processors, active mask: 255
    RAM: 8565993472 total
    VM: 2147352576, free: 1933357056



    --------------------------------------------------------------------------------
    Crash Dump Analysis
    --------------------------------------------------------------------------------

    Crash dump directory: C:\Windows\Minidump

    Crash dumps are enabled on your computer.


    On Fri 28-10-2011 20:13:57 GMT your computer crashed
    crash dump file: C:\Windows\Minidump\102811-21543-01.dmp
    This was probably caused by the following module: nvlddmkm.sys (nvlddmkm+0x6663F9)
    Bugcheck code: 0x1000007E (0xFFFFFFFFC0000005, 0xFFFFF8800F9203F9, 0xFFFFF8800374BF08, 0xFFFFF8800374B760)
    Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M
    file path: C:\Windows\system32\drivers\nvlddmkm.sys
    product: NVIDIA Windows Kernel Mode Driver, Version 285.62
    company: NVIDIA Corporation
    description: NVIDIA Windows Kernel Mode Driver, Version 285.62
    Bug check description: This indicates that a system thread generated an exception which the error handler did not catch.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 285.62 , NVIDIA Corporation).
    Google query: nvlddmkm.sys NVIDIA Corporation SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M




    On Fri 28-10-2011 20:13:57 GMT your computer crashed
    crash dump file: C:\Windows\memory.dmp
    This was probably caused by the following module: nvlddmkm.sys (nvlddmkm+0x6663F9)
    Bugcheck code: 0x7E (0xFFFFFFFFC0000005, 0xFFFFF8800F9203F9, 0xFFFFF8800374BF08, 0xFFFFF8800374B760)
    Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
    file path: C:\Windows\system32\drivers\nvlddmkm.sys
    product: NVIDIA Windows Kernel Mode Driver, Version 285.62
    company: NVIDIA Corporation
    description: NVIDIA Windows Kernel Mode Driver, Version 285.62
    Bug check description: This bug check indicates that a system thread generated an exception that the error handler did not catch.
    A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 285.62 , NVIDIA Corporation).
    Google query: nvlddmkm.sys NVIDIA Corporation SYSTEM_THREAD_EXCEPTION_NOT_HANDLED




    On Fri 28-10-2011 19:06:33 GMT your computer crashed
    crash dump file: C:\Windows\Minidump\102811-27549-01.dmp
    This was probably caused by the following module: nvlddmkm.sys (nvlddmkm+0x6663F9)
    Bugcheck code: 0x1000007E (0xFFFFFFFFC0000005, 0xFFFFF8800F9083F9, 0xFFFFF88002FE8F08, 0xFFFFF88002FE8760)
    Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M
    file path: C:\Windows\system32\drivers\nvlddmkm.sys
    product: NVIDIA Windows Kernel Mode Driver, Version 285.62
    company: NVIDIA Corporation
    description: NVIDIA Windows Kernel Mode Driver, Version 285.62
    Bug check description: This indicates that a system thread generated an exception which the error handler did not catch.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 285.62 , NVIDIA Corporation).
    Google query: nvlddmkm.sys NVIDIA Corporation SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M




    On Fri 28-10-2011 15:00:31 GMT your computer crashed
    crash dump file: C:\Windows\Minidump\102811-59451-01.dmp
    This was probably caused by the following module: nvlddmkm.sys (nvlddmkm+0x6663F9)
    Bugcheck code: 0x1000007E (0xFFFFFFFFC0000005, 0xFFFFF8800F8973F9, 0xFFFFF88003707F08, 0xFFFFF88003707760)
    Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M
    file path: C:\Windows\system32\drivers\nvlddmkm.sys
    product: NVIDIA Windows Kernel Mode Driver, Version 285.62
    company: NVIDIA Corporation
    description: NVIDIA Windows Kernel Mode Driver, Version 285.62
    Bug check description: This indicates that a system thread generated an exception which the error handler did not catch.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 285.62 , NVIDIA Corporation).
    Google query: nvlddmkm.sys NVIDIA Corporation SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M




    On Thu 27-10-2011 19:29:47 GMT your computer crashed
    crash dump file: C:\Windows\Minidump\102711-29187-01.dmp
    This was probably caused by the following module: nvlddmkm.sys (nvlddmkm+0x6663F9)
    Bugcheck code: 0x1000007E (0xFFFFFFFFC0000005, 0xFFFFF8800F92D3F9, 0xFFFFF880037FDF08, 0xFFFFF880037FD760)
    Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M
    file path: C:\Windows\system32\drivers\nvlddmkm.sys
    product: NVIDIA Windows Kernel Mode Driver, Version 285.62
    company: NVIDIA Corporation
    description: NVIDIA Windows Kernel Mode Driver, Version 285.62
    Bug check description: This indicates that a system thread generated an exception which the error handler did not catch.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 285.62 , NVIDIA Corporation).
    Google query: nvlddmkm.sys NVIDIA Corporation SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M




    On Thu 27-10-2011 15:50:51 GMT your computer crashed
    crash dump file: C:\Windows\Minidump\102711-51168-01.dmp
    This was probably caused by the following module: nvlddmkm.sys (nvlddmkm+0x6663F9)
    Bugcheck code: 0x1000007E (0xFFFFFFFFC0000005, 0xFFFFF8800F8B43F9, 0xFFFFF880035F4F08, 0xFFFFF880035F4760)
    Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M
    file path: C:\Windows\system32\drivers\nvlddmkm.sys
    product: NVIDIA Windows Kernel Mode Driver, Version 285.62
    company: NVIDIA Corporation
    description: NVIDIA Windows Kernel Mode Driver, Version 285.62
    Bug check description: This indicates that a system thread generated an exception which the error handler did not catch.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 285.62 , NVIDIA Corporation).
    Google query: nvlddmkm.sys NVIDIA Corporation SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M




    On Sun 09-10-2011 14:48:51 GMT your computer crashed
    crash dump file: C:\Windows\Minidump\100911-32963-01.dmp
    This was probably caused by the following module: nvlddmkm.sys (nvlddmkm+0x614AE1)
    Bugcheck code: 0x1000007E (0xFFFFFFFFC0000005, 0xFFFFF8800F849AE1, 0xFFFFF88003010F88, 0xFFFFF880030107E0)
    Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M
    file path: C:\Windows\system32\drivers\nvlddmkm.sys
    product: NVIDIA Windows Kernel Mode Driver, Version 285.62
    company: NVIDIA Corporation
    description: NVIDIA Windows Kernel Mode Driver, Version 285.62
    Bug check description: This indicates that a system thread generated an exception which the error handler did not catch.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 285.62 , NVIDIA Corporation).
    Google query: nvlddmkm.sys NVIDIA Corporation SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M





    --------------------------------------------------------------------------------
    Conclusion
    --------------------------------------------------------------------------------

    7 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

    nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 285.62 , NVIDIA Corporation)

    If no updates for these drivers are available, try searching with Google on the names of these drivers in combination the errors that have been reported for these drivers and include the brand and model name of your computer as well in the query. This often yields interesting results from discussions from users who have been experiencing similar problems.


    Read the topic general suggestions for troubleshooting system crashes for more information.

    Note that it's not always possible to state with certainty whether a reported driver is actually responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.



    After that, i did a clean install of my NVIDIA drivers following the tutorial found in this forum about fresh install Nvidia drivers with Driver sweeper...

    And now i'm looking forward to understand better the Kernel Power error ID 41... and it looks like something to do with power management and suspension states and selective suspension of usb devices as well, and to tell the truth, i think the problem has something to do with power/battery/suspension... or not, lol

    Well, sorry for the extension of this post....

    ^^
     
  20. sarge_

    sarge_ Notebook Deity

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    Does the problem still occur?
     

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