Asking for diagnostic report after laptop warranty repair

Discussion in 'Sager and Clevo' started by bob delaney, Jul 19, 2017.

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  1. bob delaney

    bob delaney Newbie

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    I recently sent my Sager NP8677 back to Sager last week for warranty repair due to display issues. I asked if I would be able to get a diagnostic report of what was wrong with the laptop after they were finished, but was told that the RMA department would not provide a diagnostic report. This is my first time sending a laptop out for servicing, is asking for a diagnostic report an unfair question?
     
  2. don_svetlio

    don_svetlio In the Pipe, Five by Five.

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  3. Meaker@Sager

    Meaker@Sager Company Representative

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    We don't normally by default but if you email with the RMA number back to support and ask for one after they should be able to give you one.
     
  4. bob delaney

    bob delaney Newbie

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    okay, I'll try emailing after they complete the repairs
     
  5. Meaker@Sager

    Meaker@Sager Company Representative

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    Let me know if you have any issues :)
     
  6. Prostar Computer

    Prostar Computer Company Representative

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    It's not unfair. Not everyone provides a printout or an automated email with diagnostic info on each RMA. As long as support is able and willing to convey services rendered, it's just a matter of requesting that info so you have something on record, too.
     
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