Area-51m failure thread

Discussion in '2015+ Alienware 13 / 15 / 17' started by alexnvidia, Aug 5, 2019.

  1. alexnvidia

    alexnvidia Notebook Deity

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    Hi all, I'm starting this thread for owners to report and discuss about their failed Area-51m. The purpose of this thread is to isolate things from the main owner's thread which is getting too long and too mixed up.

    Please state what part has failed (i.e. burnt RTX2080, VRM blown off, motherboard power delivery failure etc) and if possible with pictures of the failed components. MOST importantly, state where did you purchased it from and when did you receive the laptop so we can track the improvement in manufacturing since the laptop launched in January/Feb. You can also share what has been done to rectify the issue (i.e laptop replacement, parts replacement, warranty claim through dell / resellers, returned etc)

    I hope with an isolated failure thread there can be a better understanding on the quality of this laptop, and if there are new parts/manufacturing improvement to mitigate the issues faced by early adopters. It really doesn't help to have failed area-51m reports coming in the owner's thread from time to time without knowing when was the laptop manufactured. The last thing we need is a wide spread fear from failure of early batches of parts which can easily cause confusion and misunderstanding to potential buyers.

    You can use this template or whatever that is comfortable to you.

    Area-51m
    CPU :
    GPU :
    Failed component(s) :
    Received date :
    Purchased from :
    How was the issue resolved :


    That said, i really wish this model is a big success for dell and alienware and there will be a R2 and beyond in development.
     
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  2. FXi

    FXi Notebook Deity

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    This is an extremely good idea. It will be interesting to watch.
     
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  3. Travelor

    Travelor Notebook Consultant

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    Here's My Data -
    Area-51m
    CPU : 9900K
    GPU :2070
    Failed component(s) : Touchpad Failure - Part Sent Failed - Also Part Sent was not for Luna Light - Some Issue with Overheating which caused Area-51m to shut down - One Onsite Visit to install wrong color (Dark Side of Moon) delivered - Unit is a Lunar Light
    Received date : 6/6/2019 (Delivered)
    Purchased from : Dell Direct - Shipped from Torrance, CA
    How was the issue resolved : Replacement with New Unit - New Unit Was Delayed Twice and Finally Arrived 7/10/2019 (Delivered) - The issue has been resolved and Laptop is humming along - After a complete wipe and reinstall of Win10 Pro - Note When Doing Driver installs - The Serial Driver Installation may need to be run a 2nd time after all other installations are complete.
    Trav...
     
  4. Timoonn

    Timoonn Notebook Guru

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    Area-51m #1 This machine is a replacement for a defective Alienware 17r3 (Dell support caused more issues than he solved on the machine, so they swapped it for a new modern model).
    CPU : 9900k
    GPU : Rtx 2080
    Failed component(s) : The screen panel wasnt centered nor straight in the display lid assembly. Output audio ports only worked on the left channel, nothing on the right side. Massive fan rumble at a certain speed, my desk was rumbing too. Crash during the first day of use in relation with the main storage device (SSD 512).
    Received date : 18 jun 2019
    Purchased from : Dell (swap machine)
    How was the issue resolved : replacement of the entire machine for a new one. Otherwise it would have had to change the motherboard, the screen, the audio daughter card, the SSD, the cooling system. Inadmissible for a machine I just received.

    Area-51m #2
    U : 9900k
    GPU : Rtx 2080:
    Failed component(s) : The screen came with a dead pixel. On 10 september, one of the two audio port started to fail like the first one with only left channel working(I was very careful and did not disconnect my speakers//Headphones for a month). Note that I use 3 10-15 years old audio headphones and speakers, used on multiple Device (PC's, smartphones, mp3 players, music stuffs), they never caused any issues.
    Received date : 13 aug 2019
    Purchased from : Dell (swap machine)
    How was the issue resolved : The entire screen assembly have been replaced, probleme solved. For the audio, I will leave as such. If I ask Dell for help, they will replace the daughterboard with probably one with the same issue (infinite loop issue). Worse they might decide to change the entire motherboard. I dont want that,
    If it gets worse, I'll buy an external sound card. I Have been dealing with their "kinda" disastrous services from march to august 2019, im sick of them.
     
    Last edited: Sep 10, 2019
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  5. Fire Tiger

    Fire Tiger Notebook Evangelist

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    I'd definitely contact them about this, they may resolve it once and for all and if they don't you could be in line for another 'free' upgrade if you have more issues once the 2nd revision of the Area 51M is released.
     
  6. Timoonn

    Timoonn Notebook Guru

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    Note that my current 51m inherited the premium support coverage from my initial 17r3 bought in march 2016, which expires in March 2020. (Yes I have a new machine, a model known for having many problems, which will be out of warranty in 6 months, thank you Dell). The 51m R2 is pure speculation, there is no informations about it.
    The first 51m had the audio issue, the second too. If they change the audio card the "new one" will be a refurbished with high fail probabilty too.
     
    Last edited: Sep 10, 2019
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  7. Fire Tiger

    Fire Tiger Notebook Evangelist

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    Could be worth a shot though?
     
  8. Papusan

    Papusan JOKEBOOK's Sucks! Dont waste your $$$ on FILTHY

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    Let Dell support fix the Audio and then sell it. It's a ticking bomb and without warranty this will be an expencive experience..
     
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  9. Timoonn

    Timoonn Notebook Guru

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    Nah I'll keep it and cross fingaz', I didnt pay for it, and I still have my original 17r3 working (with few dead pixels).
     
  10. MogRules

    MogRules Notebook Deity

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    You have the original that they provided a replacement for? They will want that back....and they will cancel the warranty at some point until they get it. I don't know what happens if you refuse from there.
     
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