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Are refurbished laptops just as good as new?

Discussion in 'Hardware Components and Aftermarket Upgrades' started by Mikozee, Feb 15, 2011.

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  1. Mikozee

    Mikozee Notebook Guru

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    A refurbished iPod is just as good as a new one because it's all flash memories, no moving parts.

    But a refurbished computer has moving parts, namely the HDD. I would assume that since it's been used at least once, it must have some wear and tear damage on it, even if it's still usable, meaning the longevity might possibly be shorter.

    But that's my theory. Are refurbished laptops just as good as new laptops?
     
  2. Tsunade_Hime

    Tsunade_Hime such bacon. wow Super Moderator

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    Yes.

    90% of refurbished computers actually have no issues. The customer didn't want it, buyer's remorse, too slow, wrong color, didn't suit their needs is the most common reason why computers are refurbished. Also defective users that claim the computer is defective, and in actuality they didn't know how to use it also contributes.

    The 10% of the time, something actually is defective. The manufacturer or a 3rd party then refurbishes it, ensures functionality and resells it typically 30-60% off brand new price.

    I bought a refurbished Dell Latitude 13 over 3 months ago, no problems whatsoever. Though my E6410 did have to go back to Dell, Dell made the return process very easy.

    I would stay away from 3rd party refurbishers, I only buy manufacturer refurbished laptops.
     
  3. stamar

    stamar Notebook Prophet

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    Its possible that a refurbished laptop is better than new.

    This is because it has one thing going for it that a new one does not, someone actually tested it as working.
     
  4. PatchySan

    PatchySan Om Noms Kit Kat

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    If you opt for the certified refurbishers by the manufactuer then most likely it will be just as good as having a brand new model so you shouldn't worry. Most certified refurbishers will have checked and retested the laptop to make sure it's in good working condition before putting it back on the market again. As Tsunade_Hime pointed out, some models may not even be used at all for a variety of reasons so theoretically you may end up being the first person to use it.

    Another bonus is that you get much better value and save a lot of money by opting for a refurbished model as IT goods generally depreciate very heavily so you don't lose out much should you opt to sell it on later. You may also get higher specifications and upgraded warranties packages with some refurbished models compared to the brand new equivalent too.
     
  5. Gracy123

    Gracy123 Agrees to disagree

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    Apart from being cheaper, I personally wouldn't risk buying one, especially for a main computer... I would miss the "out of the box experience", knowing that no one has touched/opened/recovered/readjusted/repaired it. The smell of new, the lack of fingerprints... or with 2 words - being virgin :)

    If I was to buy something NOT new, I'd rather go for second hand. Would feel better about buying something someone would have taken care of, instead of something that was unwanted for whatever reason.

    Although Tsunade is generally right that often electronics are being returned for no particular reason, I would still suspect technical defects that no one would have spent hours or days to look for and repair if not directly reproducible or obvious ... - the easiest way to get rid of something defective is to put a 20% price off tag on it - better than invest hours to look for a problem.

    But that's just me :)
    My 2 cents :)
     
  6. lead_org

    lead_org Purveyor of Truth

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    It depends on who is the refurbisher of the laptop, tier one computer companies do thorough checks on the laptops or desktops before they are sold off again. While, some small computer stores or ebay sellers, just clean the outside before onselling them. The latter usually are less reliable sources of refurbished computers, they are more like used second hand computers.

    Regarding hdd, it really depends on how old it is, also flash memory have a nominal working life too... hdd can be replaced cheaply nowadays, whilst flash memory can't be. Furthermore, i would be less inclined to get a refurb ipod, since the battery will be the weakest link in these stuffs.
     
  7. Nick

    Nick Mr.Mischief

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    I wouldn't by a laptop from eBay listed as "seller refurbished", but I would buy a refurb from Dell, or sealed in box refurbished from eBay.

    I bought an Asus G50Vt-X5 refurbished sealed in box off eBay and it was perfect. I also recently purchased a Dell Latitude E6410 from the Dell Outlet, it was at an awesome price and it came with a 3 year warranty. It also arrived in excellent shape.

    Summary: Refurbs are AWESOME(most of the time:))
     
  8. Trottel

    Trottel Notebook Virtuoso

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    You ever bought one? I've bought 6 from Dell. You would have never known they were not new. Same thing like with a refurbished iPod.
     
  9. Tsunade_Hime

    Tsunade_Hime such bacon. wow Super Moderator

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    Well, many manufacturers offer scratch and dent, and some of them are in really horrible condition whereas some will be absolutely pristine, really luck of the draw with scratch and dent. And that's why you order certified refurbished or previously ordered new from Dell's outlet.
     
  10. Nick

    Nick Mr.Mischief

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    Refurbished laptops = Preshrunk Jeans:D
     
  11. Syberia

    Syberia Notebook Deity

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    For a little less than $700, I got the laptop in my sig refurbished from Lenovo Outlet. That's a hell of a price, and it hasn't let me down yet.
     
  12. Trottel

    Trottel Notebook Virtuoso

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    Actually, I've ordered 2 scratch and dents from Dell. I was leery about doing it at first, but then heard good things about them and how minor the damage really was. On mine, I could not believe how minor the scratches were. One had two parallel 3mm long scratches on the palm rest that were hardly noticeable. The other had limited swirl marks on the glossy lid (that were easily polished out).
     
  13. talin

    talin Notebook Prophet

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    Some times they actually get new part replacements that were updated after the initial product run. So for example, you could get a version B3 video card, instead of the original B1 that the product originally shipped with (that was just an example) which might have small improvements.
     
  14. Gracy123

    Gracy123 Agrees to disagree

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    No... as I said I wouldn't. Non-virgin is non-virgin even if it looks like new :D
    I'd rather buy second hand or better - brand-new.
    A matter of personal choice. :)
     
  15. saturnotaku

    saturnotaku Notebook Prophet

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    I just got burned buying a refurbed Alienware M11x. The system looked fine, but when I took it out of the box, one of the screws on the bottom was stripped so it rattled around. Unfortunately, I can't get the machine replaced because I need the money for some unexpected household repairs that have cropped up in the meantime. C'est la vie.
     
  16. KSD

    KSD Notebook Consultant

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    i disagree most reburbs i have seen come with 0-90 day warrenties compared to the 1-2 years brand new ones come with but that is something you just need to look into

    also saturn what are you talking about...a loose screw? who cares? a loose screw causes the harm. i actually have taken screws out becuase i get tired of removing 10-15 screws to open my computer.
     
  17. Tsunade_Hime

    Tsunade_Hime such bacon. wow Super Moderator

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    What? Dell should have a 21 day return policy on the refurbs. I would call up Dell or talk with them on chat to get a refund/replacement.

    Most likely it was an M11x with the hinge issues and was never repaired right. :eek:
     
  18. stamar

    stamar Notebook Prophet

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    I dont have any data to go by.

    However it stands to reason that there are fewer problems with refurbished as opposed to new. there are no longer manufacturers defects because someone has tested it.
     
  19. spacejamz

    spacejamz Notebook Geek

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    You didn't mention where you bought it from? Was it from Dell or somewhere that you have contacted to work something out?
     
  20. 00940

    00940 Notebook Consultant

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    You certainly should check warranty before buying as it is often short for refurbished computers.

    Some are sold with long term warranty though. My elitebook (bought refurbished) had a standing warranty of almost two years.
     
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