Aorus X7 Pro, terrible repair experience and customer service.

Discussion in 'Gigabyte and Aorus' started by pihly, Mar 11, 2017.

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  1. pihly

    pihly Newbie

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    Im Chinese, so i'm not really good at English .
    My laptop(Aorus X7 Pro) have already gone for repair almost 2 months. My laptop got some random reboot problem.

    here's the link

    First time I get it back around two weeks, and find out that they just re-install my is system, did the repair my main problem and also damage The screw cap Inside the laptop. So I have to mail it back second time to repair it again. And so far I still didn't get my laptop return, because they just keep delay, and those people from repair center told me that they can't find the problem!( I can just has other problems within an hour ) and the customer service is so bad , they told me they will return my call a few times, but I never got a return call from them. And I can't even complain to the manager, because I never find him , and he's also the one who don't like turn my call.

    So beware, if you buy an gigabyte product, you may have to wait more than two months to repair, and a customer service that never return your call.
     
    Eason likes this.
  2. happyhobbit

    happyhobbit Notebook Enthusiast

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    would you recommend buying off this brand? I am looking to but a aorus laptop but i heard the customer support is not so good.
     
  3. ReeseATPH

    ReeseATPH Notebook Enthusiast

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    Based upon my experience with Aorus... I might pass unless you're decent at troubleshooting and solving small issues.
     
  4. MiSJAH

    MiSJAH Notebook Deity

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    This appears to be a location issue. In the UK the support is outstanding.

    Anecdote; the Gigabyte/AORUS UK country manager contacted me to check everything was good after a repair to my X5V6 was carried out by their approved partner.
     
  5. EORUCIGN

    EORUCIGN Notebook Consultant

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    U are lucky that you have a decent partner. In Korea, they are just straight bad.
     
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