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Anybody know HP service contact email address?

Discussion in 'HP & Compaq' started by jack53, Jan 9, 2008.

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  1. jack53

    jack53 Samsung Ultra Lover!

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    Does anybody know HP's service contact email address? They seem to only want to do phones in this internet age! Strange!

    I wish HP service had a email contact, because I am legally deaf, so I can't hear phones. I always have to get someone to call for me. Once I have an email address, then I can get things done. Like lobbying for a new notebook that I've just sent in to be fixed, (bad motherboard/wireless).

    My lip-reading skills are so good, (near 100%) I fool people when they're around me, until they start talking to me from behind that is. :rolleyes:
    How deaf am I? 97% in both ears in my last test. :eek:
     
  2. Lithus

    Lithus NBR Janitor

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  3. jack53

    jack53 Samsung Ultra Lover!

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    I have tried those... they make you jump hoops just to send a feedback type and no real email. I never got any replies. I'm going to try it again... maybe if I "bug" them enough?

    U.S. e-mail options for:

    » Technical support after you buy
    » Questions before you buy
    » Other questions/feedback
     
  4. Reby

    Reby Notebook Consultant

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  5. jack53

    jack53 Samsung Ultra Lover!

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    I've never tried chat before. Maybe I'll try that. Should I attempt that before my notebook gets there or after? They should get the notebook tomorrow according to FedEX.
     
  6. sendmarksmail

    sendmarksmail Notebook Evangelist

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    Wait until you get it back. That way you can assess it and if there's still something wrong or something you don't like, you can complain and tell them how many times you've sent it in already and would not want to send it back again. How many times have you sent it in? They most likely won't replace it until you've tried 2x or more to get it repaired. Once you have that, you must complain but in polite way.

    The chat will most likely tell you that they are not authorized to replace notebooks and will have a case manager (which can replace) to call you between 24-72 hours. Maybe you can tell them that you are deaf and that's why you need to have a conversation through chat. Then you can ask them for a case managers email, which they do have I believe. I had my case manager email me, but I don't remember it. I deleted it, sorry.
     
  7. jack53

    jack53 Samsung Ultra Lover!

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    Okay, I'll do that then. I was going to inform them that 555 on their support website alone had the same problem and many were not resolved and why I wanted a new notebook as I use mine for work everyday.

    (dv6000) wireless problem
    http://forums.itrc.hp.com/service/forums/bizsupport/questionanswer.do?threadId=1136440


    Someone just posted a reply to this question. There 555 in total to the question. Please visit the message by clicking the hyperlink above to get the most updated information.
     
  8. ndg28

    ndg28 Newbie

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    The best way to reach and .... Getting an answer from HP Customer Care (different than the lambda answer) is to send an email to

    laptop_support_en@mail.support.hp.com

    BUT ALSO to put in CC this different departments.
    investor.relations@hp.com,
    bod@hp.com,
    SoftwareLicensing@hp.com,
    government@hp.com,

    When it comes to the Investor and Board of Director mailboxes, I can insure you that they are really QUICK TO ANSWER :D
    Just precise in CAPITAL letters that you are DEAF on the first line of your email.

    Hoping that it will work for you
    Namaste
    Nathalie
     
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