Alienware M18x R1 CPU GPU overheat temps at low loads

Discussion in 'Alienware' started by XxBansheexX, Dec 27, 2017.

  1. Mr. Fox

    Mr. Fox Undefiled BGA-Hating Elitist

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    I cannot remember if the old version of Alienware Command Center had anything to "manage" battery charging or not. It has been too long and I have forgotten so much. I would check there. If you have any kind of Dell Support software installed, I would get rid of that. Their battery saver software causes silly behavior similar to that.

    You can also go into Device Manager and delete the "Battery" part of the hardware tree, then reboot. That sometimes stopped the "Plugged In, Not Charging" issue and it may have some effect on the weird behavior you are seeing now.
     
  2. XxBansheexX

    XxBansheexX Notebook Enthusiast

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    Battery was reporting 100% on screen was cycling between on AC power and battery power. It started right after I removed GPU2.

    In command center the only options I see listed for battery are low and critical options.

    I unplugged and let the battery drain to 97% just to see what would happen then plugged into AC for charging as soon as it reached 100% it started cycling on screen again between on AC and on battery.
     
  3. Mr. Fox

    Mr. Fox Undefiled BGA-Hating Elitist

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    What you describe is exactly what I was envisioning, and that is generally a behavior produced by software designed to minimize battery wear. Some laptops have BIOS settings that do it, but I do not remember any of my old Alienware machines having that BIOS option. Clevo and MSI have a BIOS feature for that and I always disable it.

    It could be something else, but I would look for and uninstall any software from Alienware/Dell that might cause it. If you have the installer file saved, you can try uninstalling Alienware Control Center software and see if that behavior stops after rebooting. If it stops, reinstall Alienware Control Center and hope it stays gone.
     
  4. XxBansheexX

    XxBansheexX Notebook Enthusiast

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    I checked the BIOS, but no function in there I could see that would affect this. Deleting the tree had no effect. Uninstalled support assist. Uninstalled command center had no effect.
     
  5. XxBansheexX

    XxBansheexX Notebook Enthusiast

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    I have tried a few things, to no avail. I did a power drainage a few times, didnt work. I rebooted on power only and then inserted the battery after windows powered, that did nothing either. I tried a sys restore as I had one I created yesterday, that did nothing.
     
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  6. Mr. Fox

    Mr. Fox Undefiled BGA-Hating Elitist

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    I am out of ideas on that one. Not sure why it is doing that. Maybe the battery has an issue.

    The only thing I can suggest for that is to run the Pre-Boot Assessment and see if it flags the battery as having a defect.
     
  7. XxBansheexX

    XxBansheexX Notebook Enthusiast

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    UPDATE-
    All problems resolved. I ran diagnostics on the battery and power, checked wattage etc. all diagnostics came back clean.

    I resolved the battery issue by changing battery settings in Command Center to not power down on Critical status, unplugging and letting the battery completely drain out, i put all intensive power sucking programs to run and then let the PC die. I then pressed and held the power button for 30 seconds, plugged it back into AC then booted up and let it charge to 100%

    I watched it most of the night for heat and all the other issues or any new flags, so far all is good. I even got my game on for 6 Hours... :-O

    Thank you for all your help Mr. Fox. You were a tremendous help on areas that were stumping me.
     
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  8. XxBansheexX

    XxBansheexX Notebook Enthusiast

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    One final question. When you had an AW do you remember if SvLs A05 BIOS had good fan tables to keep the system frosty without having to use HWINFO for fan control? or is HWINFO my new reality for cooling?
     
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  9. Mr. Fox

    Mr. Fox Undefiled BGA-Hating Elitist

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    Great work, Sister. Glad you got it sorted and glad I could provide some ideas to investigate.

    No, the fan tables are in the EC firmware and hardly anyone knows how to mod it. If the mod fails it will brick the motherboard and recovery of a bricked EC is very difficult.
     
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