Alienware M11x OC void the warranty?

Discussion in 'Alienware M11x' started by Jannas, Feb 20, 2010.

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  1. apt2l

    apt2l Notebook Consultant

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    Thanks. Appreciate it.
     
  2. jivemaster

    jivemaster Notebook Consultant

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    Seems strange it wouldn't be covered since the computer shipped from the factory with an option built into the official bios allowing for overclock, without any modification needing to be made. There is no disclaimer in the bios stating warranty would be void, and if it came down to litigation I doubt alienware would have a leg to stand on. If you had to hack it to change it, that's a completely different story.
     
  3. DELLChrisM

    DELLChrisM Company Representative

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    To sum up. You can overclock the following and stay within the warranty -
    Intel Core2 Duo SU7300 (3MB Cache, 1.30GHz to maximum 1.73GHz)
    Intel Core-i5 520UM (3MB Cache, 1.06GHz to maximum 1.86GHz)
    Intel Core-i7 640UM (4MB Cache, 1.20GHz to maximum 2.26GHz)

    Is there ANY way for Dell/Alienware to tell that overclocking is the reason for a fried processor?
    * Yes. We can do this in the lab. But, the chances of us re-contacting you are none.

    Only in the case where a customer has utilized third party hardware to push the hardware beyond design specifications will a customer be in danger of voiding their warranty.
    * But in a no post situation, there is no way we can legally verify what was done to the PC to cause the CPU failure unless you told us. We would simply replace the failed hardware.

    M11x
    Mobile Intel GS45 Express Chipset
    Intel Pentium SU4100 (2MB Cache, 1.30GHz) Y543F Motherboard
    Overclockable Intel Core2 Duo SU7300 (3MB Cache, 1.30GHz to maximum 1.73GHz) K1PWV Motherboard
    Integrated Intel GMA 4500MHD 384MB shared video card
    Discreet GeForce GT 335M 1GB video card
    8GB DDR3 1066MHz SODIMMs
    Realtek ALC665 audio
    65 Watt AC Adapter
    Bios- Advanced- Overclock
    (Default is disabled, 800MHz CPU bus clock)
    (Enabled, 1066MHz CPU bus clock)

    M11x R2
    Mobile Intel QS57 Express Chipset
    Intel Core-i3 330UM (3MB Cache, 1.2 GHz)
    Overclockable Intel Core-i5 520UM (3MB Cache, 1.06GHz to maximum 1.86GHz) 1KK46 Motherboard
    Overclockable Intel Core-i7 640UM (4MB Cache, 1.20GHz to maximum 2.26GHz) KH7R7 Motherbard
    8GB DDR3 1333MHz SODIMMs
    Integrated Intel GMA 4500MHD 1.7GB shared video card
    Discreet GeForce GT 335M 1GB video card
    Realtek ALC665 audio
    65 Watt AC Adapter (Intel Core-i3)
    90 Watt AC Adapter (Intel Core-i5 and i7)
    Bios- Advanced- CPU Turbo Mode (Default is enabled)
    Bios- Advanced- CPU OverClock
    (Default is disabled, 133MHz CPU bus clock)
    (Enabled, 134MHz and 166MHz CPU bus clock)
    134 MHz
    136 MHz
    138 MHz
    140 MHz
    142 MHz
    144 MHz
    146 MHz
    148 MHz
    150 MHz
    152 MHz
    154 MHz
    156 MHz
    158 MHz
    160 MHz
    162 MHz
    164 MHz
    166 MHz
     
  4. bittercold

    bittercold Notebook Enthusiast

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    Is there any fix for the BSOD while OCing coming? I think it is voltage issue.
     
  5. DELLChrisM

    DELLChrisM Company Representative

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    bittercold,
    They are still investigating this.
     
  6. Killer Juice

    Killer Juice Notebook Consultant

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    Sorry for bringing this thread back up.

    I'm about to buy the M11X with a 3 year accident (advanced) warranty, so I definitely do not want to void my warranty. I am planning on using the "Turbo Mode" and "SpeedStep". After seeing some benchmarks, I found that OC + Turbo doesn't yield much better results than just Turbo. So, I may or may not overclock it, but knowing that I can gives me a peace of mind. I read the thread, but I also wanted to be sure by getting the up-to-date information myself.

    So, I used the dell live chat to talk with sales associates.
    I wanted to know two things:
    - Would overclocking (through the BIOS, not using 3rd party software) or Turbo mode void the warranty?
    - If my processor (or any other part for that matter) became damaged from overclocking would it be covered in the warranty?

    I talked with a few different sales associates and got contradictory responses from them. A few said you can overclock without voiding the warranty, but overclock damage is not covered. Another said that even turbo mode voids the warranty. And one person didn't know what speedstep or turbo mode was.

    *sigh* I have no idea what the true answer is =/

    Does anybody have an official statement from Dell or Alienware? In the event of a computer failure, I really don't want to end up losing my warranty and arguing with weak evidence from some sales rep that didn't really know what he/she was talking about.
    "Sir, your warranty is void because you have previously over-clocked your processor."
    "But - but, the sales rep said that I could!"
     
  7. Eugene91

    Eugene91 Notebook Consultant

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    It won't void ur warranty OCing through the BIOS..

    Turbo mode comes with Intel Core i5/i7 Processors.. its not like overclocking.. it shuts one core and boost the other to increase that one core speed..
     
  8. Killer Juice

    Killer Juice Notebook Consultant

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    Ok, thank.
     
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