Alienware 17r1. Problems with usb ports.

Discussion in 'Alienware 17 and M17x' started by EepoSaurus, Jul 12, 2018.

  1. EepoSaurus

    EepoSaurus Notebook Evangelist

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    So something really weird is going on. I replaced the motherboard in my system and noticed that randomly my usb ports won't work. Sometimes they all work sometimes it's just a few that work. I thought I had a bad daughter board and I replaced it and it did the same stuff. I then put in another motherboard to test if it was hardware or software and the exact same stuff is happening. I don't normally use windows 10 so I reinstalled to see if it was a corrupted version and same issues after reloading drivers. All drivers are installed and otherwise the laptop functions normally but both my right side ports have power but wont register anything plugged into them and my top left port functions normally while my bottom left port does not show power or register anything plugged into it. If anyone has any input please let me know. It is random when it happens but I have not been able to get all usb ports to function at the same time. There must be a driver conflict with windows 10 but I am having trouble with it. I disabled selective usb port sleep in the power options already and it made no difference. Thanks for any help.
     
  2. javers

    javers Notebook Enthusiast

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    Hi Eepo,

    That's a really weird one - I'm running Win10 build 1803 fully updated (using stock usb drivers) and have no problems. Could you maybe boot off something like an Ubuntu live usb stick just to see if that os is ok? Other than that all I can suggest is a cmos reset.

    Javers
     
  3. EepoSaurus

    EepoSaurus Notebook Evangelist

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    I don't have much experience with ubuntu. I'm not sure what's going on with the os. I am unable to boot from a usb drive in my bios because it's set to full uefi and doesn't give me an option to do so. If I set it to load legacy rom option It may keep me from booting on this card as it needs to run in full uefi mode to work. I have a spare 765m at home but I won't be there for a bit. Is it normal to not be able to load from a usb stick in full uefi? It seems to me I've always been able to do it before.
     
  4. javers

    javers Notebook Enthusiast

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    Yeh full / pure UEFI can only boot GPT partitions so I expect your usb stick is currently MBR. I'd recommend using the Rufus tool for making bootable usb sticks from .iso files as you can choose the partition type during format.

    Javers
     
  5. EepoSaurus

    EepoSaurus Notebook Evangelist

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    I'll give it a shot. It's a really weird thing. Everything else works perfectly.
     
  6. j95

    j95 Notebook Deity

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    Power options set "High Performance" and then disable "USB selective suspend..."

    Device manager -> disable "Allow the computer to turn off this device to save power"

    [​IMG]
     
  7. EepoSaurus

    EepoSaurus Notebook Evangelist

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    I don't have a power management option in my device manager.
     
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