Alienware 17 ShutsDown

Discussion in '2015+ Alienware 13 / 15 / 17' started by Baqir, Mar 25, 2020.

  1. Baqir

    Baqir Notebook Consultant

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    Hello guys my alienware 17 r1 shutsdown in windows 10 after i signing in.Everything seems fine in diagnostics of alienware.it works fine in safe mode and i tested it with ssd it shuts down but with hard drive is works and if i do stress cpu test it turns off.
     
    Last edited: Mar 25, 2020
  2. Rei Fukai

    Rei Fukai Notebook Deity

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    it probably overheats while loggin in to windows. Check if your thermal paste is not dried up. I also had the same problem (but mine stayed on). It turned out my laptop became to hot forcing my voltage down making my CPU downclock. It would overheat @3.0Ghz while the base clock of the 8950HK is @2.9.

    Also check if your VRM's are not overheating. luckily you have an 17R1 (Also had that beast with a gtx 880m and a 4930mx) so it should be as easy as removing your CPU heatsink and just replace your thermal paste (do clean the heatsink before applying new paste) tighten your heatsink and check if it worked out
     
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  3. Baqir

    Baqir Notebook Consultant

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    Yes i already replaced the thermal paste but the problem persists i am using it without external gpu
     
  4. Rei Fukai

    Rei Fukai Notebook Deity

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    alright cool. boot safe mode, go to: https://www.nirsoft.net/utils/blue_screen_view.html and download blue screen view. open it, and check if you can see what your latest shutdown was. When turning off it should create an error dump which lists the problem. Do you have any OC settings applied for the CPU or an undervolt via Throttlestop maybe ?

    After that you could try to start up in windows diagnostics mode. press the windows key and search for msconfig. When opend you should land in the general Tab. in the General tab you select Diagnostic start up type and see if that works. Maybe you can narrow it down to an driver or failing MB component which a normal startup would use.

    Selective startup is also an option
     
  5. Baqir

    Baqir Notebook Consultant

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    I did it in previous windows and then changed the windows i applied oc and uv settings using intel xtreme utility i mean i did overclock in previous video
     
    Last edited: Mar 25, 2020
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  6. Rei Fukai

    Rei Fukai Notebook Deity

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    That's probably your the issue.
    1 - note down your settings but do not copy them 1:1 over to Throttlestop. just note them down.
    2 - After you've done that Boot in safe mode and delete XTU.
    3 - try to boot windows and see if you can log in.
    3 a When logging in was a succes download TS and apply your XTU settings with a 0.050mV + on TS. So if your core and cache ran -0.100mV apply your setting in TS with a -0.050.
    If it's applied test with cinebench and keep UV with steps off -0.010mV that way you're sure that Windows can still boot even if you UV too far (windows will reset your settings when the UV was bad so it can boot again)
    b if it's not, try to restore to a restore point made by windows or by yourself.

    because it's your cpu that becomes unstable as soon as windows loads (the undervolt makes the CPU crash cause the voltage it needs, cannot be supplied making the CPU trip on a cycle witch results in a crash) you have to get access to windows, before you can reset the settings. Removing XTU via safe mode is your best bet !
     
  7. Baqir

    Baqir Notebook Consultant

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    I overclocked in previous version of the windows i changed it now. Does the setting stays same after changing the windows and minidump is empty i can't see any log
     
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  8. Rei Fukai

    Rei Fukai Notebook Deity

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    Hmmm, then it does not blue screen. It litterally removes the power from the CPU.

    Yes they will carry over since you've applied your settings in a third party software. It saved your values, and is using them now while booting. If it was a windows feature, you could've done something by booting in command prompt (via the recovery).

    XTU and Throttlestop will both create an inf file which saves all your settings. When upgrading, you're upgrading the windows core components/kernel not the files that are saved in windows. Some updates did break things and had access to personal files, but it should not delete your files. If it does, your eligible to sue Microsoft and win from them.
     
  9. Baqir

    Baqir Notebook Consultant

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    I did fresh instalation wiped all the data and hard drives so i don't have XTU anymore so what could be the problem
     
  10. Rei Fukai

    Rei Fukai Notebook Deity

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    Have you also resetted your bios ? cause that's where the settings are applied.
     
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