Alienware 17 Ranger

Discussion in 'Alienware 17 and M17x' started by Baqir, Aug 12, 2020.

  1. Baqir

    Baqir Notebook Consultant

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    So i have been experiencing some issue the laptop seems to shutdown suddenly while gaming temps are fine for cpu and gpu
    Cpu stays at 80's
    While gpu is under 70
    I noticed that laptop charging pin seems to heat too much but then i put fan near it so it can stay cool and it does but the problem still persist
     
  2. Maxware79

    Maxware79 Notebook Deity

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    Run the ePSA and see if any hardware issues are found. It could be a memory problem. It's a good place to start. Run the extended memory test just to be sure, it can take a few hours.

    Press F12 while booting to get into the Boot Menu and select the Diagnostic.
     
  3. Baqir

    Baqir Notebook Consultant

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    1st i ran the test Normally then i used thorough check everything seems fine no errors.
     
  4. Clamibot

    Clamibot Notebook Evangelist

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    So this shutdown issue occurs only on heavy loads? Does it ever occur under any other type of load?

    If it only occurs on heavy loads, try running a CPU stress test from Intel XTU with your current CPU settings, and give the stress test an ample amount of time, like 30 minutes. If the laptop shuts down still even though the CPU is not reaching thermal limits, it may be because the VRMs are overheating.

    You can also perform a memory stress test from XTU as well to see if there are any problems there.
     
  5. Baqir

    Baqir Notebook Consultant

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    Yes it happens when i play warzone it only happens when i move away the fan from charging pin the pin seems to get hot.
     
  6. Clamibot

    Clamibot Notebook Evangelist

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    Ok so it may be either a DC jack or power supply issue. I don't think the power pin is supposed to get hot.

    Do you have another power supply you can test with?
     
  7. Baqir

    Baqir Notebook Consultant

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    no i don't have extra psu so should i replace dc jack ?
     
  8. Clamibot

    Clamibot Notebook Evangelist

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    I would try swapping the DC jack first if you've never had any isues with the PSU.

    Before you do that though, when did this shutdown issue start happening, and what PSU are you using? I'm assuming you're using the 240 watt one, but some people have tried using the 180 watt PSU with high end cards (that didn't work out well).
     
  9. Baqir

    Baqir Notebook Consultant

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    yes i am using 240w, the shutdown problem happens randomly only while gaming sometimes it works the whole day without any issue, i turned off iGPU now i can feel the pin heating issue gone. i don't understand why.
     
  10. Clamibot

    Clamibot Notebook Evangelist

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    That's an extremely weird fix for that heating issue.

    Does everything run fine now, or do you still experience random shutdowns?
     
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