Alienware 17 R4 won't boot. BSODs all over the place. Please help.

Discussion in '2015+ Alienware 13 / 15 / 17' started by haxxN, Feb 21, 2019.

  1. haxxN

    haxxN Notebook Enthusiast

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    System is out of warranty, before anyone asks.

    512GB SSD (wiped, no OS)
    1TB HDD (wiped, no OS)
    7820HK
    GTX1080

    Whenever I try to install via bootable USB (win10 image), I get a BSOD after a minute when it prepares files for install.

    Things I've tried:

    - Memtest86+, 24 hours, no error
    - Boot with just the SSD
    - Boot with just the HDD
    - Remove both sticks of RAM, testing with just 1 of both, tested with both
    - Reset CMOS (removed CMOS cable and battery cable, replaced them)
    - Boot from a linux image (linux mint 19, getting a kernel panic as soon as it tries to install)
    - Stress-testing the CPU from Ultimate Boot CD's CPU Burn-In utility (24 hours, no error)

    I'm at my wits end with this, please advise.

    -
     
  2. Muezick

    Muezick Notebook Consultant

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    What is the BSOD message that it gives?
     
  3. haxxN

    haxxN Notebook Enthusiast

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    It's never the same message, but I did get those ones:

    IRQL_NOT_GREATER_OR_EQUAL
    TRAP_CAUSE_UNKNOWN
    REFERENCE_BY_POINTER
    BAD_POOL_HEADER
    MEMORY_MANAGEMENT
    KMODE_EXCEPTION_NOT_HANDLED

    and probably a few other ones I'm forgetting about
     
  4. Muezick

    Muezick Notebook Consultant

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    Tried another win10 installer I guess?
     
  5. haxxN

    haxxN Notebook Enthusiast

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    Tried 2 different Win10 images on two different USB sticks, also tried 2 different linux images (linux mint and openSUSE)
     
  6. Muezick

    Muezick Notebook Consultant

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    so i'm guessing your m.2 port is bad. try moving the ssd over one, or removing it and installing directly to the hdd? sorry i know it says you tried "Booting with just HDD' but i wasn't sure if that meant you tried installing direct to the sata without any m.2 installed or moving to another m.2 port.
     
  7. haxxN

    haxxN Notebook Enthusiast

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    tried with just the hdd in without any m.2 to no avail :(
     
  8. SMOKE_SKULL

    SMOKE_SKULL Notebook Deity

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    Is there anything that happened to start this problem?
     
  9. haxxN

    haxxN Notebook Enthusiast

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    Not really, I was playing Call of Duty Black Ops 4 when I had a first BSOD, I rebooted then got a second one minutes after. I formatted on the newest Win10 Pro image I coukd get from the media creation tool, proceeded to install all of the available drivers for my system then a couple games and apps. Couple hours later I tried playing Rocket League and BSODed after only 3p secs-1min. Rebooted, BSODed again and never was able to boot after that.
     
  10. SMOKE_SKULL

    SMOKE_SKULL Notebook Deity

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    Is there a way to disable the nvidia graphics and run on cpu onboarding or is that disabled on that model? Kinda sounds like a component has failed on the mainboard and is causing a short in the main power? Have you inspected the motherboard carefully for burns or components out of place?
     
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