Alienware 17 R4 lags every time i refresh.

Discussion in 'Alienware' started by Hass., Dec 11, 2017.

  1. Hass.

    Hass. Newbie

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    Hi,



    Just got my Alienware 17 R4 delivered 2 days ago. Haven't really played much games yet ( only cs:go and some low visual games) but for some reason every time i right click on the desktop screen there is a few seconds delay(more like a lag spike) before the refresh window pops open. Doesn't matter if i'm playing a game,streaming or doing nothing with it. Its fairly annoying like.



    Wondering if anyone else has encountered this before and if yes then how do i fix it. My old system which had way low specs than this( fourth generation intel i7-acer) never did that.



    PC SPECS:
    Intel® Core™ i7-7700HQ
    NVIDIA® GeForce® GTX 1060 with 6GB GDDR5
    8GB DDR4 at 2400MHz (1x8GB)
    128GB M.2 SATA 6Gb/s SSD (Boot) + 1TB 7200RPM SATA 6Gb/s (Storage)
     
  2. TheReciever

    TheReciever D! For Dragon!

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    Always good to check the Device manager to make sure everything is installed as needed.

    You can also use Throttlestop to see the CPU activity, its possible your sitting at 800Mhz while idle
     
  3. Dave11

    Dave11 Newbie

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  4. Hass.

    Hass. Newbie

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    So all in all, theres no solution to this problem. We pay more than 2000 dollars and this is what we get.
    You reckon i'll get away with it if i set my default gpu to nvidia (regardless of what program i use).
    Any draw back to that beside battery consumption???

    Thanks..
     
  5. Hass.

    Hass. Newbie

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    2 drives are available to download and install.

    1.Chipset
    2.new bios (released on 4th dec)

    Question: Should i update bios????

    Thanks.
     
  6. TheReciever

    TheReciever D! For Dragon!

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    If your missing chipset drivers that would certainly be a red flag

    I would wait on bios, some people have bricked their laptop and they are releasing a new bios to patch the Intel vulnerability I think next month.
     
  7. Hass.

    Hass. Newbie

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    sound.

    Is the intel vulnerability patch for stutter/lag during gaming?
     
  8. MogRules

    MogRules Notebook Deity

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    This has been a more recent problem with Windows and anyone that uses switchable graphics, it isn't an Alienware exclusive problem and Alienware won't be fixing it as it has nothing to do with the hardware. There are temporary solutions out there like rolling Windows back which people are using to get rid of it. If I remember correctly Intel is aware of it and working on a fix.

    No , the Intel patch is not going to fix stuttering or lag if you have any. The fix was a security fix only, it did not affect performance.

    Do you want to plug the security hole? If so then apply the newer bios, there are no performance changes that came with this bios. Be aware ANY bios update can have unforeseen consequences such as bricking a machine, but they are rare and don't happen often. Make sure you follow the directions such as turning off overclocking before you attempt it , if you decide to do it.
     
    Hass. likes this.
  9. Hass.

    Hass. Newbie

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    I only got my laptop like 4 days ago so even IF it doesn't start after bios update, wont that be covered by warranty. Surely alienware wont abandon some1 who ****s his computer while installing the latest bios?or will they.

    Thanks.



    I've made nvidia my default Gpu so like its pretty much running in the background all the time. Thats gotten rid of the stutter but thats only a temporary solution.

    Thanks for the help.
     
  10. MogRules

    MogRules Notebook Deity

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    Absolutely it's covered under warranty if it bricks during a bios update but it's still a PITA to deal with and no one wants to see their laptop be ripped apart for a motherboard swap or have to send it in for depot service.

    Sent from my SM-N910W8 using Tapatalk
     
  11. Phoenix

    Phoenix Super Tweaker

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    1) What build of Windows are you running? type winver in an elevated command prompt to see the version

    2) Did you disable all the nasty stuff of Windows 10 using O&O ShutUp10 ? O&O ShutUp10 - Do not use Windows 10 without it!

    3) Are both your Intel and nVIDIA Drivers up to date?

    These are the latest ones:

    Intel® Graphics Driver for Windows® 10, 64-bit * [15.60] Version: 15.60.01.4877 (Latest 12/7/2017)

    nVIDIA GeForce Driver v388.59

    Use Display Driver Uninstaller to properly remove the previous drivers and all their remnants

    4) What Antivirus do you use?

    [​IMG]
     
  12. Hass.

    Hass. Newbie

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    using Mcafee total protection atm.

    I'll check all my drivers and the points you stated above once more when i get back home.
    I'll keep you updated.

    Thanks.
     
    Last edited: Dec 14, 2017
  13. Hass.

    Hass. Newbie

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    1. [​IMG]
    2. Nope haven't disabled anything yet. Does it make a big difference on performance?
    3. Yes both drivers are upto date. This is the only update thats popping up. Should i update??
    [​IMG]
    4. I've got mcafee.


    Any ideas?? the lag seems to disappear when the laptop is running on nvidia. Once i made nvidia my preferred GPU the lag has decreased significantly.
     
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