Alienware 17 R4 GTX1080 in game random Stutter & Freeze

Discussion in '2015+ Alienware 13 / 15 / 17' started by alexnvidia, May 6, 2017.

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Does your AW17R4 GTX1080 suffer from stuttering when playing games?

  1. Yes, I have the OC vBIOS

  2. No, I have the OC vBIOS

  3. Was stuttering so I downgraded to old vBIOS

  4. Was stuttering but I manage to fix it

  5. No, my stuttering is still persistent

  6. Yes, stuttering even with old vBIOS

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  1. jpsm

    jpsm Notebook Deity

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    Yah i know but i dont want to be without a system for 3-5days if ever it bricks. Its kinda a hassle. But i guess ill try it maybe ill call them for a replacement first and do the update once the new mobo+technician visits me :D

    Sent from my SM-G935F using Tapatalk
     
  2. Mobius 1

    Mobius 1 what is quality control?

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    or you can claim that you're completely tech blind and ask someone to come and flash bios for you
     
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  3. eadgar

    eadgar Notebook Consultant

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    Noticed this issue yesterday while playing Doom on max settings for a few hours :( Was so smooth until it started stuttering.

    I've already repasted with Kryonaut following iunlock's guide, the thermal pads seemed to have good contact. I guess I'm going to have to open it up again and check when I get fed up with the stuttering. It's such a nice machine, too bad there's so much work involved in getting it stable.
     
  4. prestona

    prestona Notebook Enthusiast

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    How did you fix that heat sink to the PCH? Did you glue it to the tape and fix the tape to the chip?
     
  5. Shark00n

    Shark00n Notebook Evangelist

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    Glued the tape around the pch, put kryonaut on the pch and the heatsink on it, pressed down and glued with a dab of glue on each corner
     
  6. eadgar

    eadgar Notebook Consultant

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    Well I repasted again and made sure all thermal pads have at least some contact. Temps are better than before, but I still get the stutter. It does feel like it's less frequent though.

    What next? Underclock the GPU so it draws less power? :( Dell support won't do anything about the stutter, will they?
     
  7. Shark00n

    Shark00n Notebook Evangelist

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    Why wouldn't they?
    You'll get a new unit immediately
     
  8. eadgar

    eadgar Notebook Consultant

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    Ok, but the new one might have the same issue. I guess that's why OP wanted to solve it himself?
     
  9. InvoluntorySoul

    InvoluntorySoul Notebook Consultant

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    depends on ur luck i guess, i had 3 so far and only 1 has stutter and that one was a reconditioned from dell outlet, it is probably the reason why it was returned the fist place. The 2 new ones afterwards (may 2017) no stutter issue. News ones come straight from shanghai
     
  10. Shark00n

    Shark00n Notebook Evangelist

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    OP tried to solve it himself because his access to Dell Support is limited.
    Ask for a new unit until you get one which absolutely does not freeze. Then you can start playing repastes and repads

    Source: I had the same issue
     
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