Alienware 17 R4 Dell Service

Discussion in '2015+ Alienware 13 / 15 / 17' started by FT20, Feb 20, 2018.

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  1. FT20

    FT20 Newbie

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    I have been having issues with my temps. With CPU Temps going as high as 97c (7820k GTX 1080). I also have been having stuttering while gaming for short periods (30 mins) Since I have the laptop under warranty, I did not want to risk repasting myself and damaging the laptop. After having dell hooked on my laptop for about an hour and a half, they said they would send a tech to change the motherboard and the heatsink. Is it possible to provide the dell tech with the thermal paste and pads I would like to be used on the laptop? Also, has anyone had the temperature problem fixed by just switching out the cpu and heat sink? It seems to be a common problem and dont know if just changing the mobo and heat sink would fix it since there doesnt seem to be good quality control.
     
    jpsm likes this.
  2. jpsm

    jpsm Notebook Deity

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    You can provide paste + pads but i think you have to do the swapping of pads bec i believe it is out of their scope of job. I had bad temps a swap of heatsink + thermal paste did the job for me. Goodluck!:)
     
    Vasudev likes this.
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