Alienware 17 R4 (1080+6820hk) won't boot, black screen, fans spinning

Discussion in '2015+ Alienware 13 / 15 / 17' started by Carillo Gallardo, Dec 18, 2019.

  1. Carillo Gallardo

    Carillo Gallardo Notebook Guru

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    Guys, I need your help. I was playing and suddently the notebook froze. I turned it off long pressing the power button, but now it doesn't start anymore. When I press the power button the side lights and the keyboard come on but the screen remains black and the fans turn on and gradually increase their speed. Then the PC turns off by itself. No beeps. No error codes.
    Have you ever seen such behavior? Ideas?
     
  2. MogRules

    MogRules Notebook Deity

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    My R4 occasionally develops a somewhat similar issue...

    It never turns off, but once powered off when it is turned back on it won't post and I get the same behavior. The screen is black and the fans gradually spin up to full speed but it never really goes anywhere. Sometimes it restarts and sometimes it does not.

    Most of the time if I hard power it down and then turn it back on it goes back to normal, but once in awhile every few months it seems to stick for several restarts and persists for a day or two, then seems to go away....I have never found the cause or issue. This most recent round with it, just a few days ago, I am also getting a secure boot error when the screen does turn on. As of yesterday it's completely back to normal again.

    Things I have tried:

    Power drain ( have not tried pulling cmos yet )
    Bios roll back / update
    Updated every driver I can think of, but it shouldn't even be pulling drivers yet this early in the boot process
    Disable fast boot
    Disable secure boot
    Reset bios settings to default

    I have never found the cause or a solution :( but thus far it has always gone back eventually, and then it works perfectly fine for another few months :confused:
     
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  3. Papusan

    Papusan JOKEBOOKs Sucks! Dont waste your $$$ on FILTHY

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    You newer asked for refund or a working machine ?
     
  4. Carillo Gallardo

    Carillo Gallardo Notebook Guru

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    Ho guys, thank for your replies. I made a video for you.
    As you can see and hear, the lights turn on, the notebook seems to want to boot, but then the fans begin to blow stronger and stronger and finally the notebook turns off by itself. I have already tried the procedure to clear the CMOS and remove and replace RAM and SSD, but nothing.

    https://drive.google.com/file/d/1G7T1yo8HVEx5i3FITSpsL7AkmTG9wfTw/view?usp=drivesdk

    Is it possibile to do a blind flash of the bios like on older Alienware notebooks (M18x)?
     
    Last edited: Dec 19, 2019
  5. MogRules

    MogRules Notebook Deity

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    Warranty was gone a long time ago on this one. This was already a replacement of a replacement. By the time I got this machine my 5 years of warranty only had 6 months left.

    My original m17Xr4 developed charging issues repeatedly and they upgraded me to the Alienware 17R1 which several years in the GPU died and they replaced it 3 times with faulty 780m's before upgrading me to this one.

    What happens when you hold down the FN key and turn it on? Any difference? That snapped mine out of the black screen when I tried it, or it seemed to, maybe it was just coincidence.
     
    Last edited by a moderator: Dec 20, 2019
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  6. Carillo Gallardo

    Carillo Gallardo Notebook Guru

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    Hi, nothing happens. I tried the fn + power button sequence to start the diagnostics, but nothing, always black screen and fans that blow more and more until shutdown.
     
  7. MogRules

    MogRules Notebook Deity

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    Damn :(

    Only thing left I can think of is full power reset. remove the battery and CMOS battery and maybe that will trigger something to reset. If all of this fails to work then you are probably looking at a hardware failure.

    As for blind BIOS flashing, I want to say there was a post about this, but I honestly don't know where it was or even if it was for this model.
     
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  8. Carillo Gallardo

    Carillo Gallardo Notebook Guru

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    I have already done a CMOS reset. At this point I also think it is a hardware problem, like a dead GPU.
     
  9. 0lok

    0lok Notebook Deity

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    Have you tried a power drain for 1 minute and shorting clrp1 pins for 1 minute. Making sure you have good contact when shorting the pins. Most of the time I have experienced is that when I short the pins I don't actually do it properly and the longer shorting them the better I guess. Give it a go. ^_^
     
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  10. Carillo Gallardo

    Carillo Gallardo Notebook Guru

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    Hi, no, I have not tried, I have only performed the normal power drain procedure several times. I'll try, thank you.
     
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