Alienware 17 R1 GeForce 860m Code 43

Discussion in 'Alienware 17 and M17x' started by pgaaanj214, Jun 11, 2020.

  1. pgaaanj214

    pgaaanj214 Newbie

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    Hi all--

    I've on the Dell forum trying to troubleshoot this problem and one of your members helpfully suggested I join you here!

    Long and short of it is I suddenly started getting a code 43 out of the GPU about a month ago.

    Having had a similar problem before (I believe when I updated to Windows 10), I figured Nvidia tried to update the drivers and screwed something up. I downloaded Guru DDU, did a complete uninstall of the drivers, and tried installing 3 or 4 old versions of the drivers in an attempt to get it to work (including the factory ones).

    No dice.

    Does anyone have any idea what could be happening? My machine detects the device and recognizes it, but doesn't seem to want to accept the drivers no matter what.

    I'm kind of a novice, but am good with directions. Any help you folks could provide would be greatly appreciated.

    # # #

    OS Name Microsoft Windows 10 Home
    Version 10.0.18363 Build 18363
    Other OS Description Not Available
    OS Manufacturer Microsoft Corporation
    System Name TELETRAAN1
    System Manufacturer Alienware
    System Model Alienware 17
    System Type x64-based PC
    System SKU Alienware 17
    Processor Intel(R) Core(TM) i7-4710MQ CPU @ 2.50GHz, 2501 Mhz, 4 Core(s), 8 Logical Processor(s)
    BIOS Version/Date Alienware A14, 9/24/2014
    SMBIOS Version 2.7
    Embedded Controller Version 1.01
    BIOS Mode Legacy
    BaseBoard Manufacturer Alienware
    BaseBoard Product 068R5X
    BaseBoard Version A03

    Name NVIDIA GeForce GTX 860M
    PNP Device ID PCI\VEN_10DE&DEV_119A&SUBSYS_05AA1028&REV_A1\4&D590A51&0&0008
    Adapter Type Not Available, NVIDIA compatible
    Adapter Description NVIDIA GeForce GTX 860M
    Adapter RAM Not Available
    Installed Drivers C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_571908e61f0278a1\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_571908e61f0278a1\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_571908e61f0278a1\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_571908e61f0278a1\nvldumdx.dll
    Driver Version 25.21.14.1891
    INF File oem12.inf (Section056 section)
    Color Planes Not Available
    Color Table Entries 4294967296
    Resolution 1600 x 900 x 60 hertz
    Bits/Pixel 32
    Memory Address 0xD0000000-0xD1FFFFFF
    Memory Address 0xA0000000-0xBFFFFFFF
    Memory Address 0xB0000000-0xB1FFFFFF
    IRQ Channel IRQ 7
    Driver C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\NVDMI.INF_AMD64_571908E61F0278A1\NVLDDMKM.SYS (25.21.14.1891, 19.75 MB (20,707,744 bytes), 5/8/2020 11:36 AM)
     
  2. Reciever

    Reciever D! For Dragon!

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    Code 43 generally denotes a dead/dying GPU
     
  3. pgaaanj214

    pgaaanj214 Newbie

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    Okay. So, assuming it's dead, what's the easiest replacement option?

    I feel like I'd want to go into the 900 range Maxwell cards so I could get Nvidia support again, but I've also seen people in other threads suggest backtracking to the 700s would be a good option.
     
  4. Maxware79

    Maxware79 Notebook Deity

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    Yes unfortunately it usually means a critical issue with the GPU but I have heard other people fixing it by going into the Device Manager and disabling the card, restarting the machine and then going back an enabling it again. It's a long shot but you never know.
    There's an outside chance that the vBIOS has been corrupted. You may want to look into trying to re-flash the card. I am a novice at vBIOS flashing so I'm not much help but it did help me fix the code 43 I was getting when I installed the 1070 in my laptop. You'll need NVFlash and a new vBIOS file from TechPowerUp. You should be able to find a guide on how to do it online. You can find your current vBIOS by removing the current driver and using GPU-Z. When I had a code 43 the vBIOS wouldn't show on GPU-Z until I removed the driver.
     
  5. Reciever

    Reciever D! For Dragon!

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    Easiest is probably the 980m, 1060/1070 also work but require other conditions to be met for functionality.
     
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