Alienware 17 R1 Complete Shutdown No Warnings

Discussion in 'Alienware 17 and M17x' started by Baqir, Jul 3, 2021.

  1. Baqir

    Baqir Notebook Evangelist

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    Hey my alienware would shutdown without any warning while gaming the temps are fine listed below
    Gpu at most 60s
    And Cpu 70s to 80s
    The laptop works fine for 10 mins then this issue happens then it won't turn on upon clicking powerbutton it would show the light but the laptop won't turn on i have to leave it for couple mins the charger light stays on

    Specs
    I7 4710 mq
    1600 mhz
    980m 8GB
     
  2. Ashtrix

    Ashtrix ψυχή υπεροχή

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    Battery problem mostly is what I'm guessing ? Try to remove the battery and then use. I had my Simplo battery die in my Alienware after 3 years. I used Desktop Mode for battery but it did not help much. Maybe I should have charged it every month or such by cycling to at-least 1/2 it's full capacity.

    If it still happens without battery then you have to test with a different PSU, your GPU temps are basic. 60C is nothing, if it would be north of 80s then 980M Blackscreening issue due to missing MOSFETs (which my 980M has and I didn't get the required vrm components soldered on, as It was always in use. Maybe sometime now I will get it done, it gets annoying in some high tessellation games like Hard Reset)

    Next would be if you have a 60Hz panel then remove the GPU and test it.
     
  3. Baqir

    Baqir Notebook Evangelist

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    hey thank you for your response on this i don't have a battery. mostly i am getting shutdown in games like valorant where the CPU and Gpu are not used more 20-30 % after it gets shutdown when i press the power button the fan spin for a sec and goes off again
     
    Last edited: Jul 4, 2021
  4. Baqir

    Baqir Notebook Evangelist

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    He
    hey just an update my laptop turns on again if i leave for couple mins maybe 10 20
     
  5. JCordero31

    JCordero31 Notebook Evangelist

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    Sounds like a vrm issue to me. Your computer maybe shutting down to protect itself from vrm overheating. Open up your laptop and remove the heatsink and reseat it and see if any pads are not properly seated on the heatsink. Could also be a bad plug.
     
  6. Baqir

    Baqir Notebook Evangelist

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    Hey i did reinstall the vram thermal pads and made sure they are properly pressured still same issue though could it be the psu? Or the mobo?, i am not getting thermal warning or power throttling warnings
     
  7. JCordero31

    JCordero31 Notebook Evangelist

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    I think it might be psu at this point. You should try checking vrm thermals while gaming first before you go on that. Check your memory thermals too sometimes that could be an issue as well. These temps are not normally warned about. Use hwinfo to do this.
     
  8. Baqir

    Baqir Notebook Evangelist

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    Hey how do i check vram thermal + i tried even with battery it doesn't turn on.
     
  9. JCordero31

    JCordero31 Notebook Evangelist

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    if it has memory sticks and it doesnt power on. try removing all drives and testing with 1 stick of memory at a time. Use only the AC power as the battery from age shouldnt hold a charge.
     
  10. Baqir

    Baqir Notebook Evangelist

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    Update Fixed : It was vram issue added extra thermal pads did testing for hours it's working great ATM
     
    JCordero31, Ashtrix and IVHOTEP like this.
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