Alienware 15 R3 with 100 Degree Temps from Dell Outlet and worn battery

Discussion in '2015+ Alienware 13 / 15 / 17' started by faiz23, Aug 10, 2017.

  1. faiz23

    faiz23 Macbook FTW

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    Hi Folks,

    Just want to share my experience from the Dell Outlet where you would expect a human to benchmark the laptop and attempt to repaste the CPU.

    As shown below the CPU Package is hitting 97 degrees Celsius and during testing with the technician the system hit 99/100 degrees Celsius. I use to hit those temps 8 years ago on a 920xm and Alienware M15x. How ironic that both the systems were 15" but 8 years apart.

    Laptop is throttling and not able to maintain any sort of factory overclock. You will see it throttle down to 2600 mhz.

    In addition to the heat the battery was the extended 98whr but is actually only 88whr due to wear/tear. Alienware has escalated the case and will decide if what they want to do.

    I have many Alienware products and went into this purchase expect this to happen. Kinda sucks that even outlet which should have a decent refurbishing process is failing like the factory is.

    The hinge on the right has a little bit of paint peeling but to be fair the laptop was labeled scratch and dent. Also couple small scratches in the body on the right side.

    I have 26 days to decide if I want to keep this or send it back.

    Throttle
    http://imgur.com/a/wZn3D
    http://imgur.com/a/AqmCC

    Thanks,
    faiz23


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  2. DownedMedic

    DownedMedic Newbie

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  3. Fajo

    Fajo Notebook Consultant

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    If you end up rolling with that laptop it will need a repaste for sure. Core diffs and temps are out of whack, it's a heat sink issue and imbalance of the heatsink, That system prob has the old version of the heat sink with the pads being to thick. Dell can send a tech out to put a revision on with the new pads that fix that part and the battery for that matter..

    The system is fixable you just have to choose whether you want to fix it your self, have a dell tech do it or send the system back. Best of luck to you bro.
     
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  4. Fajo

    Fajo Notebook Consultant

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    They have heat issues because everyone is obsessed with thin now adays. Your cramming to much in a small space and pushing the thermals closer and closer to the breaking point. Bright side is most of this can be fixed with a good repad and repaste. I love the crap out of my 17 R4 especially after I got done doing the repaste and pads.
     
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  5. DownedMedic

    DownedMedic Newbie

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    Did you do them yourself or did you get a tech to do them? I'm really not confident doing it myself - will the tech do a good job?
     
  6. Fajo

    Fajo Notebook Consultant

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    I did it my self, but I'm also a network engineer so I'm used to working on internals. As for the Dell techs it can be hit or miss I will say to watch them like a hawk as they work on it or the other option is send it in to have it repaired, I think that's a week or so turn around. They are not hard to do your self but I do not recommend it if you are not comfortable with your self there is alot of small cables that you have to be gentle removing or can break quite easy.
     
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  7. wickette

    wickette Notebook Deity

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    So sorry to see those temps.

    Repasting, changing some pads for thinner ones and undervolting is the way to go.

    I removed 20°C with that and now reach max 81-2°C in intense games like Witcher 3. I preordered the laptop so I had the oldest motherboard revision possible ^^.

    It can be fixed in most cases ;). (I have 6700HQ however). Since Dell does not void your warranty in case of repaste,shouldn't be a problem if you're used to repasting laptops.
     
    Last edited: Aug 11, 2017
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  8. DownedMedic

    DownedMedic Newbie

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    I'm pretty good with my hands so I'm not too worried about breaking a cable or things like that as such, it's more laying the motherboard and individual bits down on the table and having them in the open air that I'm worried about because I've never done it. I'll google more about it, but it should be fine on a big, empty, clean table, and if I'm gentle with everything, right?
    20°C reduction, and 81 in TW3, wow! That definitely makes it worth it. If I damage something while I'm doing it will that void the warranty?
     
  9. wickette

    wickette Notebook Deity

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    The warranty is not void as long as you don't damage it while doing a repaste ! If you have a problem in the future not related to your repasting the warranty should not be void.
     
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  10. faiz23

    faiz23 Macbook FTW

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    Dell is sending a technician on Thursday to have the battery replaced, heatsink/fan replaced and repaste done. I picked up some Kryonaut and will have the technician use it at that time. Not sure If I will keep it after that or return it back to Dell. Does the 15 R3 have any issues with PCH Heat/Throttling?

    I noticed on the right side of the screen some IPS backlight bleed and some towards the middle bottom of the screen. In addition the NVME SSD write speed is a little lower than the spec sheet. I would have Dell address these issues if I plan on keeping the unit.

    I don't mind waiting a year for the laptops to be refreshed and will stick with my M14x R2 for little longer. I have plenty of systems to use and don't really game much on the GO. Hell I don't even game much at home lol...I just love benchmarking, building/troubleshooting and gaming lightly with my son.
     
    Last edited: Aug 14, 2017 at 11:03 AM
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