Alienware 15 R3 - Heat Analysis - Urgent Help

Discussion in 'Alienware' started by Carefree Engineer, Aug 4, 2017.

  1. Carefree Engineer

    Carefree Engineer Notebook Enthusiast

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    Hi Guys,

    I desperately need your help. After months of thinking, 2 days ago I have bought Dell Alienware 15 R3, i7 7700HQ, GTX 1070, 32 GB Ram and 15.6 FHD.

    I found it quite hot when playing games so I suspected it has some heating issues, so I took some stress tests and played game for a while and below are the results.
    I would highly appreciate if you go through below screenshots and give your expert opinion as I have only 7 days before I can go to shop for exchange or to fix this one.

    Below are the test results of stress using Prime95, OCCT, Intel Stress Test and 3 games:

    http://imgur.com/a/Tz3Gx
     
  2. pcraenme

    pcraenme Newbie

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    I have the exact same configuration and also playing games like BF1 make my CPU core temperatures going over 90 degrees Celsius regularly and temperatures are about 10 degrees lower when running tools like OCCT or stress testing in Intel XTU. And I use a CPU undervolt of 0.130.

    That's the only think I am not happy about with my AW15R3. The statement that the temperature issues have been resolved in the Kaby Lake version of the AW15R3 are not correct if you ask me.
     
  3. Carefree Engineer

    Carefree Engineer Notebook Enthusiast

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    Totally agree with you. So what do we do now? Just use like this?
    Just talked 1 hour with dell support guy and he updated bios version changed few things in setup and guess what, previously it was hitting 94C on dell assist stress test and now reached to 96C. He said I have taken screenshot and check if its safe. What are youe thoughts?
     
  4. Raidriar

    Raidriar Notebook Virtuoso

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    "Carefree Engineer"

    Being an engineer, you should instinctively be investigating the issue. Quick search should show you dell uses garbage thermal paste, and some of the heatsinks are faulty from the factory. either disassemble or repaste yourself or call dell and see if they will do it for you, though when I had my 17r2, I was told operating temps up to 96C are "acceptable" by an alienware service rep

    sold my 17r2 shortly after that conversation.
     
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  5. Carefree Engineer

    Carefree Engineer Notebook Enthusiast

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    I bought it 3 days ago for around 2500Usd thats why dont want to mess with it. My customer rep said he ll discuss issue with supervisor and call again. I know its either paste or heatsink but cant do anything as it will void warranty
     
  6. pcraenme

    pcraenme Newbie

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    Besides the high temperatures during gaming, the laptop is stable and performance is great. Temperatures seem to be within thermal limits, so I think it is safe to continue using it. If the temperatures increase or the system becomes unstable or less performance, I can always contact Dell. Guarantee in th EU is standard 2 years, so I still have about 1.5 years left to 'monitor' the situation.

    I have seen some videos on how to repaste this machine and that is not something I would try to do myself. And having Dell do the repaste... I have read some mixed stories about that.

    Btw, I am still on BIOS version 1.08. Are temperatures better on the latest BIOS version(s)?
     
  7. Mobius 1

    Mobius 1 what is quality control?

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    Why not just return it?
     
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  8. Vasudev

    Vasudev Notebook Virtuoso

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    @Carefree Engineer: Your temps looks okay, that is to be expected from stock paste. Did you try lifting the back of the laptop? Because that will provide a better airflow.
    You can repaste the laptop and repad it w/o even voiding the warranty unless you're careful. Follow @Raidriar advice.
     
    Last edited: Aug 5, 2017
  9. Raidriar

    Raidriar Notebook Virtuoso

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    Maybe he likes the computer? I'm sure its a fine computer apart from awful thermals from the factory. I quite liked my 17R2 aside from the panel light bleed and ridiculous haswell thermals.
     
    Vasudev likes this.
  10. Vasudev

    Vasudev Notebook Virtuoso

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    From your signature, you take good care of AWs. As for mine, only visual dents but works all the time.
     
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