Alienware 13 r3 Refused Warranty after Says 99 degrees is normal

Discussion in '2015+ Alienware 13 / 15 / 17' started by nielo, Mar 17, 2020.

  1. Ihtfp06

    Ihtfp06 Notebook Guru

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  2. VICKYGAMEBOY

    VICKYGAMEBOY Notebook Deity

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    sad to see cases like these, i cant blame the engineers, they are not given proper training from wipro / TVS / HCL for that matter, DELL is to blame, its a PAN india operation, so its gonnna be a tough call.. But Yes they also charge premium for this product with a hefty taxes, so customer should be treated with proper rights.. You can straight go to consumer court and file a complaint once this COVID things are over, depends on your luck, i filed a case and it took 6 months and hundreds of emails to get a Third 15R3 System, Gather Evidence, Dont talk to L2 or L3 Tech Support, ask them to escalate to higher officials and hope for the best.. i hardly use any of my alienware systems, even if it gets repaired i buy it from parts people and aseemble it myself.. if u dont have experience lots of posts are there where people did manually open their laptop and repasted and modded.. its on ur own risk tho..
     
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  3. Vasudev

    Vasudev Notebook Nobel Laureate

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    They gave you 15r3 with 1070?
     
  4. VICKYGAMEBOY

    VICKYGAMEBOY Notebook Deity

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    my bad its 15R2, 15R1 twice, and a R2 once, along with 15 motherboard replacement happend within a span of 1 year, which was mind blowing, and now the 16th one on the way with BreakFix, i have two other laptop, ASUS ROG Strix SCAR II, i kinda dislike the keyboard of asus and the build quality, but to be honest its always on 90+C on cpus, but never once it did BDPROC.. atleast triggered fully, i saw reviews of AMD 4800H and 4900HS, good ones..waiting for new models..
     
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