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Adapter won't charge my laptop

Discussion in 'Dell' started by volleygirl202, Nov 11, 2007.

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  1. volleygirl202

    volleygirl202 Newbie

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    Hi! I've had my Dell XPS for less than 2 years, and my adapter doesn't seem to be working properly. When I plug it in, my computer goes to AC Power, but it will no longer charge my battery! I also can't boot up while it's plugged in, because it says the AC power isn't high enough, even though its the same adapter I've been using since I got the laptop. Does anyone have any suggestions? Nothing has happened to my adapter, and this used to happen only occasionally, but now it's like this all of the time. It's not a huge problem, but my battery is getting low, and I'm afraid I won't be able to boot it up anymore once the battery has died.
    Thanks!!

    Caitlin :(
     
  2. bmwrob

    bmwrob Notebook Virtuoso

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    Will your machine run plugged in with the battery pulled out?
     
  3. nizzy1115

    nizzy1115 Notebook Prophet

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    can you do a bios upgrade?

    i can help you out more if you can tell us what exact xps model you have.
     
  4. volleygirl202

    volleygirl202 Newbie

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    thanks for your speedy replies!
    Yes, I can run my computer plugged in with the battery out, and my laptop is a XPS/Inspiron Gen2. I hope thats enough information.. if not, let me know!

    Caitlin
     
  5. nizzy1115

    nizzy1115 Notebook Prophet

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  6. volleygirl202

    volleygirl202 Newbie

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    thanks! I downloaded what you said, and it charges now.

    Thanks so much!!

    Caitlin
     
  7. nizzy1115

    nizzy1115 Notebook Prophet

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    glad to help :)
     
  8. volleygirl202

    volleygirl202 Newbie

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    Why did I have to do that? If you don't mind explaining.
     
  9. nizzy1115

    nizzy1115 Notebook Prophet

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    i wish i could but i don't know why...i just know when that happens sometimes upgrading your pc's bios fixes it. i wasn't sure it would fix it in your case, but im glad it did.
     
  10. bmnotpls

    bmnotpls Notebook Deity

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    generally speaking, I'm not sure flashing the bios is a good idea when you have power issues... would hate for the power to die during the install.
     
  11. nizzy1115

    nizzy1115 Notebook Prophet

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    not true...had she called up dell, they would have told her to flash the bios like i did.
     
  12. volleygirl202

    volleygirl202 Newbie

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    OK so it didn't fix the problem!
    Sometimes it seems to work, but its no longer charging. Any other suggestions?
     
  13. nizzy1115

    nizzy1115 Notebook Prophet

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    it may be likely that your power supply is damaged / dieing. can you borrow a friends and see if it charges your laptop?
     
  14. volleygirl202

    volleygirl202 Newbie

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    No, I actually can't, none of my friends have Dell laptops. I still have a service plan, so maybe I'll give that a try?
     
  15. nizzy1115

    nizzy1115 Notebook Prophet

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    yes i would. give them a call and see what they say.
     
  16. bmwrob

    bmwrob Notebook Virtuoso

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    Could be that your battery is just worn out. Don't know how to properly test laptop batteries, but do know that they're generally only warrantied for 6 months to a year. If you've gotten something approaching two years from yours, it may simply be time for a new one.
     
  17. Triple_Dude

    Triple_Dude Notebook Evangelist

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    Did you leave your battery in your laptop at ALL Times (or at least a lot of the time) since you've owned the laptop?

    If you have, your battery is dead. Under that kind of conditions (XPS = high performance = loads of heat = faster Lithium oxidization. Basically, in laymen speak, the battery has deteriorated to the point that it's no longer usable), Lithium Ions will only last around 12-18months, tops.

    In the future, take our your battery if you're plugged in and using your laptop. Charge your battery when the battery is off (less heat). By taking better care of your battery, it may last up to 3 or 4 years (although by then, the battery life is down to around 50% of its original life... My old Compaq laptop which is only around 3 years old can only run on battery for around 40-50 minutes).

    All you can do now is:
    Use your Service Warranty and see if it's an Adapter fault (in which case it should be covered), and if it ISN'T an Adapter fault, you'll have to order a new battery.
     
  18. volleygirl202

    volleygirl202 Newbie

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    Thanks!
    I actually have another battery, since the battery time on thie computer is pretty short, but that one doesn't seem to be charging either. I guess I'll have to give them a call! I thought I could avoid going through their 38924 diagnostic tests, but I guess I'm not that lucky!
    Thanks everyone for your suggestions, and Triple Dude, I'll definitely remember your advice for the future!
     
  19. Mana Cerace

    Mana Cerace Notebook Consultant

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    I have the same problem, there's also another topic about this: http://forum.notebookreview.com/showthread.php?t=159092

    You are saying to try the BIOS, but my Vostro 1500 doesn't have any update available. I got the power warning once like a week ago, then it was ok. Yesterday I got it again and this time it kept coming up everytime I started up the laptop. Tried it with another plug and it's the same. Tried taking out the battery and putting it back in, nothing.

    Now the laptop is working with the adapter, but the battery is not charging up (95%) and the computer is slow, because it says adapter is unknown and I guess this activates a low-performance mode.
     
  20. H3rmaN

    H3rmaN Notebook Evangelist

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    By the sounds of it you just have a shoddy battery!

    i have a 2.5 year old HP NX6110, my dad has a 3 year old Toshiba, and all my uni mates have laptops that are about 2 - 3 years old (some Toshiba, some Sony, some Acer, etc) and not a singe one of them has had the problem you describe!

    Hell, my dad still has a laptop from 10 years ago, and the battery time on that pretty much matches your Compaq! And its more than 3 times the age!
     
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