Acer Aspire not staying connected to the net

Discussion in 'Networking and Wireless' started by kev69, Aug 23, 2011.

  1. kev69

    kev69 Newbie

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    Hi,

    We have an Acer Aspire 5735, and a Advent Laptop, both sit about 60cm apart, I get a good connection, the Acer does not, even if we swap places.

    We use Sky broadband on WiFi.

    Device managers give the following info on what's under the hood/bonnet


    Acer
    Generic marvell ukon 88E8071 based ethernet controller
    intel (R) WiFi link 5100AGN

    Advent
    Intel (R) PRO/Wireless 3945ABG Network Connection
    Realtek PCLe FE Family Controller

    We have tried re-booting both the Acer and the router, but nothing seems to make a difference.

    I have limited funds and technical ability, but would appreciate any help or advice you could give.

    Cheers Kev.
     
  2. downloads

    downloads Super Moderator Super Moderator

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    Make sure you use the most recent drivers available from Intel website and that power management for wireless card is disabled or set to max performance especially if you use Windows 7.
     
  3. kev69

    kev69 Newbie

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    Thanks Download, I did go to the Intel site, but couldn't figure out which driver I needed, the Acer is Vista home basic 32 bit with service pack 2 installed, so I tried letting device manger find a updated driver, it just came back with latest driver installed already, so I left it alone.

    Current driver file details window for the Acers intel (R) WiFi link 5100AGN has :-
    NETw5v32.sys
    NETw5c32.dll
    NETw5r32.dll

    All of which goes whoosh above my head.
     
  4. downloads

    downloads Super Moderator Super Moderator

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    What's the driver version shown in device manager?
     
  5. Full-English

    Full-English Notebook Deity

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  6. kev69

    kev69 Newbie

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    Hi Downloads,

    The Driver is Version 12.2.0.11 Driver date 17/11/08
     
  7. downloads

    downloads Super Moderator Super Moderator

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    So it's not the most recent one. The most recent one is 13.5.0 dated April 2011
    Use the link Full-English provided.
    Also make sure that you've checked that power management for Wi-Fi (in advanced settings of a Windows power profile) is set to max performance.
     
  8. Full-English

    Full-English Notebook Deity

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    The latest driver on the link I posted on Intel's website is dated 3/4/2011 version 13.5.0, may be worth giving it a shot. I wouldn't go by what windows says when it says it has the latest driver, unfortunately windows doesn't have access to every updated driver out there, would be nice, maybe in an ideal world :)

    Edit: Downloads got there before me!!
     
  9. kev69

    kev69 Newbie

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    Thanks both!!!

    Doesn't anyone have a real name on here.

    I've installed the driver, but it's hectic here today so no chance to check it out fully, but it's gone back online, so OK so far.

    Kev.
     
  10. kev69

    kev69 Newbie

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    I can't find a "windows power profile" :eek: :eek: I've stopped it turning wifi off if power drops.

    Kev
     
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