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Accidental Damage Coverage Discussion - Worth the added cost?

Discussion in 'Alienware' started by MichaelWR90, Jul 13, 2013.

  1. MichaelWR90

    MichaelWR90 Newbie

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    So I'm configuring my system, and I decide that I do want to get accidental damage repair. I chose the 3 year option and then it prompts me with:

    "The Accidental Damage Service must match the number of years selected in Support Service. Please click on the highlighted words to choose matching years of service."

    This is pretty upsetting. I have to pay an additional $389 just to have accidental repair? I don't want 24/7 phone service. That is something I would never use. Has anyone gotten this accidental damage repair without the phone support?
     
  2. J.Dre

    J.Dre Notebook Prophet

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    They go hand in hand.

    If you called to get your system repaired due to a drop or fall, they must diagnose the issues you are having over the phone (24/7 phone support) and then decide from there if you need repairs (in home services). You're basically buying entitlement to accidental damage support/repairs, but the 'enhanced support' is the actual warranty.

    What I am trying to say: when you buy 1 year enhanced support, the 1 year accidental coverage is an extension to the main warranty - they're not separate warranties. Like an add-on, if you will.

    Doubt you can order only one, but you can get a discount.
     
  3. Mr. Fox

    Mr. Fox Temporarily Unavailable Moderator

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    Accidental Damage coverage is like an insurance policy that it handled differently than warranty/tech support. They will help coordinate an accidental damage claim, but if I am not mistaken this is handled by a outside vendor and the handling of that claim is beyond of the direct control of Dell/Alienware. It it kind of like the reverse of when you buy something at Best Buy and then add the Geek Squad coverage. The OEM does not provide that coverage for your product. The third-party (Best Buy) provides it. Your extended warranty covers the product for however many years you pay for. It does not provide any coverage for your covered accidents as defined under the terms of the accidental coverage plan. It makes good sense to me that the duration matches the product warranty.

    If you want to purchase accidental damage and theft coverage as a standalone coverage, you can buy that for your Alienware (and other electronics) from Safeware http://www.safeware.com/ and it is an actual insurance policy much like an auto or homeowner's insurance contract.
     
  4. Rykoshet

    Rykoshet Notebook Deity

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    That said, there are very few things that fall under accidental damage that are not already covered under normal damage...

    Check if Dell claims the keyboard is waterproof. If so, the only accident realistically left on the list is you dropping it or damaging it during an upgrade (which might not actually be covered under accidental damage).

    Basically, as with any Insruance policy, really check what they're offering and covering. "Accident" is a very ambiguous word and leaves a lot of room for interpretation.
     
  5. Mr. Fox

    Mr. Fox Temporarily Unavailable Moderator

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    That's not true. Read the accidental damage policy and product warranty. Neither are ambiguous documents. There are covered "accidents" as well as events that are not covered as defined by each contract. The product warranty covers defects and failures. It does not cover any damage, accidents or mistakes resulting in damage to the product. The only thing that would be ambiguous about either is end-user misinterpretation or failure to read and understand the provisions of the warranty and/or accidental damage coverage. Sometimes (often) Dell/Alienware delivers service and support for things they are not required to. This is at their own discretion and it is not an obligation.
     
  6. kent1146

    kent1146 Notebook Virtuoso

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    The most common cases of additional coverage from an accidental damage policy is damage from drops and liquid spills. The accidental damage coverage will explicitly say those types of situations.

    They will also specifically state which situations are NOT covered. For example, intentional damage / misuse, and loss due to theft or misplacement, are typically not covered for laptop extended warranties sold by the laptop OEM.


    Sent from my DROID RAZR HD using Tapatalk 2
     
  7. J.Dre

    J.Dre Notebook Prophet

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    Speaking of loss or theft: why doesn't Alienware offer LoJack for their systems like Dell does for the XPS 15? You'd think Alienware's are just as prone to theft as any other computer, if not, more.

    Not that I want it, I'm just curious...
     
  8. Mr. Fox

    Mr. Fox Temporarily Unavailable Moderator

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    I used to have Lojack coverage and I decided not to renew it after 5 years of patronage. The reason is that their guarantee is now kind of weak and does not cover the full value of the laptop like it used to. My original coverage was full replacement and that is no longer offered. This may be why it is not listed as a purchase option on a new Alienware any more. Because their maximum liability is not enough to replace an Alienware that is stolen and not recovered, I view it as being less valuable. The Safeware coverage is much better, although it does not have a "locator" feature. You can actually find free options for that on the web, but Lojack does offer an enhanced level of involvement in recovery effort.
     
  9. J.Dre

    J.Dre Notebook Prophet

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    That makes sense. I think LoJack only covers up to $1,000 now, and that only covers a single component in Alienware systems, ha.

    I think it would be great if Alienware had their own type of LoJack service available, at an additional cost. It would definitely give me peace at mind when I'm at a Starbucks and step away to grab something, or in my school's library and go grab a book.

    It could be a profitable venture, if assessed properly.
     
  10. Mr. Fox

    Mr. Fox Temporarily Unavailable Moderator

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    It could be if properly managed. It would be a tall order and a distraction for Dell/Alienware because fraud has become so rampant any more. Even with warranty items dishonesty is a real pain to deal with. Ordinarily honest people that would never steal a dime don't bat an eye when they find an opportunity to defraud a big company for personal gain. Unfortunately, law enforcement treats it like a victimless crime, too. They will seldom arrest or prosecute offenders. I can totally understand Lojack lowering its liability exposure for theft. I suspect many of their alleged theft claims were fraudulent when they offered full replacement coverage.

    "Can't afford car payments? Make it disappear... that's why I have car insurance. Hello, ABC Insurance, I need to file a claim."

    "Laptop died out of warranty? Dang, somebody stole my computer! Hello, Lojack, I need to file a claim."

    Ruins things for everyone. :no:
     

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