I've owned my Alienware 15 since launch. Well, I've owned a 15 R3 since launch, but am currently on my third one due to issues with the previous units. I was pleased with Customer Service for being willing to replace my computer in the past with an extremely painless process. But now, I am experiencing absolutely terrible temperatures on my 15 R3 [7820HK/1070 at sustained ~99C/85C while gaming]. I've made multiple calls to tech support at this point (probably totalling over 5 afternoons wasted calling), but for my most recent one the agent has informed me that "upper management told us that the computer readings are still within the specifications of the unit". Is there any way to actually get customer support to take proper action? Within the past year and a half of owning this specific unit, my heatsink has been replaced about five times with absolutely no improvements to the thermals. Repasting this unit myself in the past seemed to do absolutely nothing, so I'm not willing to open it up myself yet again to get the same results. This issue has frustrated me for over a year now, and I'm getting very tired of wasting hours at a time with tech support, only for upper management to look at my temperature readouts and go 'Thermal throttling on the CPU? Eh, that's within spec. Tell him to GTFO.' Wouldn't be surprised if my high battery wear was also due to the high temperatures.