A year with ZBook Studio: misrepresentations, defects and downgrades

Discussion in 'HP Business Class Notebooks' started by Billy Cantor, Dec 22, 2016.

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  1. purezerg

    purezerg Notebook Consultant

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    yeah, HP support is rather sad. I have zbook-17-G1 with the promise of thunderbolt. after getting it, HP didnt say it doesnt support thunderbolt networking. I was furious. they said they were looking into it. the BIOS also had lots of bugs.

    my zbook was opened up by the tech way more than 20 times that at least 5 screws have been stripped bare. and after 1 year, thunderbolt has not been resolved. I demanded that I should be replaced with a G2.

    I cant remember how many bugs I had found.
    1) setting keyboard backlighting to infinite, means caps lock wont turn on.
    2) dreamcolor monitor could not adjust brightness. ( i had to live with maximium brightness for 2 months until HP came out with BIOS update)
    3) raid0 on 3 drives means I could only install from a DVD drive. BIOS bug again
    4) cant install from USB3 thumbdrive (bios bug again)
    5) cant daisy chain with Display port. only to find out that the DP port is 1.1, only the TB2 supports DP1.2, so it's either DP1.2 or TB2 since both are the same physical port
    6) found out that TB2 implementation in zbook means that there is no way possible for thunderbolt networking. the TB chip doesnt support TCPIP
    7) DC display is pink on the lower left and green in the middle. we have tried swapping the display with different batches. about 15 swaps on the G1 and 10 swaps on the G2.
    8) there was once when my firewire blew, i think it was the 7th replacement. the tech guy shorted the main board. and when he finally ordered the replacement board, he couldnt get it to boot and just formatted one of my drive without asking and just broke the raid0 array. awesome aint it?

    anyway, G1/G2's TB2 cannot connect to TB2 monitors, all of QNAP servers, all of macbook pros. anything that needed daisy chaining or TCPIP.

    even the TB2 to firewire adaptor. that daughterboard got burn out 13 times. my phaseone XF camera draws a full 18w. it seems the board was designed to output 12w only. so if i were to shoot like 20-30 images non-stop, i would burn out the TB2 daughterboard.

    I was forced to use USB3 with my phase one eventually.

    then came along the spectre pro x360 and spectre x360.

    both and design flaw. mainboard would burn out. both had to replace regularly almost every 4 months. until the warranty was over. running davinci resolve on it will surely kill it. I tried it twice. the power draw would be too great during rendering. power adaptor would be too hot to touch also. yeah, i swapped the power adaptor also. I was eventually forced to use my spare G3 200w adaptor to power a spectre x360. that is the only adaptor that doesnt get hot.

    right now, both spectre are in the bin. literally. main board replacement cost USD300 to repair. i dont mind repairing it if it doesnt occur anymore. but no.

    i miss my 8730w. it was trouble free.

    i think HP hates me. my zbook are equipment with 5 years extended warranty.
    so.. let me count what they have replaced with.

    mainboard 2x
    keyboard 3x
    dreamcolor 23x
    firewire 13x
    touchpad 1x
    GPU 2x
    TB2 issue. 8x

    they have sent a tech to my office 52x over a period of 3 years just for zbook alone.

    right now. the zbook-17-G2 is in the office connected to a 32" display. the dreamcolor display it has on it has less than 100 hours of power on runtime. even thou the laptop is coming to 4 years old now. with 3.5 hours with extended battery and a flawed TB2, it's no good to me out in the field.
     
  2. purezerg

    purezerg Notebook Consultant

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    I am currently using a regular 15-G3. with no firewire option. I am still forced to use USB3.1.
     
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