A Disappointed/Desperate Customer from Mythlogic. Please Help!

Discussion in 'Reseller Feedback Forum' started by ly532923, Jun 19, 2017.

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  1. ly532923

    ly532923 Newbie

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    Hi everyone:

    I'm just gonna jump straight into the point here. So I ordered a MYTHLOGIC Deimos 1616 on April 9th, 2017. But since I was told that I had to wait for about half a month for the build to complete, which is too long than I could bear at that moment, I decided to cancel my order. The order was cancelled successfully but it's been over two months till now and I still don't see my money in the bank account.

    I've tried pretty much every means out there to reach them. Email, phone, online support, Facebook, Skype, I tried them all, but got not even a single response.(And by the way, Facebook showed me that they've seen the message.)

    So I was pretty desperate until I see they have representative that still replies here. I really don't want to post anything online but it's been so long and my patience has run out. Could anyone please help me here? Thank you!
     
  2. mythlogic

    mythlogic Company Representative

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    Hi give me a few minutes and let me take a look. Thanks
     
  3. mythlogic

    mythlogic Company Representative

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    Please check your email, thanks
     
  4. ly532923

    ly532923 Newbie

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    What email? I didn't get any.
     
  5. saturnotaku

    saturnotaku Notebook Nobel Laureate

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    Did you pay by credit card? If so, call them and see if you can dispute the charge.
     
  6. Hrafn Kolbrandr

    Hrafn Kolbrandr Notebook Enthusiast

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    This is not good to hear. I am over two months in on my Mythlogic order. If it hits 3, I'm heavily leaning toward cancellation.

    Luckily I paid by card, so disputing the charge will be an option.
     
  7. mythlogic

    mythlogic Company Representative

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    Shoot me a quick pm and I'll take a looksee
     
  8. Hrafn Kolbrandr

    Hrafn Kolbrandr Notebook Enthusiast

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    I don't think he can. He only has two posts.
     
  9. mythlogic

    mythlogic Company Representative

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    Sorry that was directed at you
     
  10. ly532923

    ly532923 Newbie

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    So how long does it take for me to receive the refund? I've been told that it was issued over a month ago, but still nothing shows on my bank account yet. How much longer do I have to wait? Can I get some sort of an explanation here? Thank you.
     
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