I got my Sager NP8130 last Monday (5/9) and immediately noticed a couple of problems. The optical drive rattles when I type (it's even worse if I tap the palm rest in that area) and the left speaker sounds weaker than the right speaker (the balance is set at 0 and I had another person listen and confirm it). Anyway, I talked to XoticPC the same day and was directed to email their service department (they said they wanted a written record of the problem). I've emailed XoticPC, XoticPC has emailed me back, XoticPC emailed Sager who emailed XoticPC who emailed me...and it has all happened with the usual "response within 24 hours" timetable. The problem is that, despite contacting the reseller the same afternoon I received the laptop, I'll soon have gone 8 days without an RMA number or shipping label. I otherwise like the laptop, but I feel that it's a bit ridiculous that I've been stuck with a defective unit for a week without so much as a shipping label. As much as I hate Dell's customer service, they always had a tech out within a couple of days to fix my problem. Has anyone else had to wait this long for an RMA?