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6720s some keys not working.

Discussion in 'HP & Compaq' started by VidKo, Jan 2, 2009.

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  1. VidKo

    VidKo Notebook Consultant

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    Hi!

    My cousing bought an HP Compaq 6720s a few month back, and suddenly part of her keyboard stopped working. All keys on the right third of the keyboard stopped working.

    Is there anything I can do to help, or should I RMA the notebook?

    [EDIT]
    These keys aren't working:

    [​IMG]
     
  2. S_P_Q_R

    S_P_Q_R Notebook Evangelist

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    Have you tried restore to an earlier time? Checked in event viewer to see if there's been some sort of failure
     
  3. VidKo

    VidKo Notebook Consultant

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    It's not windows related. Even in bios keys aren't working.
     
  4. S_P_Q_R

    S_P_Q_R Notebook Evangelist

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    Sounds like hardware but would it hurt to do a restore, seeing it only take a few minutes, plus I'm guessing hardware issue show up in event view.
     
  5. beut

    beut Notebook Consultant

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  6. VidKo

    VidKo Notebook Consultant

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    I had to connect an external USB keyboard to the notebook to even get into Windows (she has a password set and the ENTER key doesn't work). It looks like a hardware problem. I could try reseating the keyboard connector but the notebook is still under warranty so I wont open it up, although I have experience opening notebooks and replacing components.

    BTW: I added a pic to my first post that shows which keys aren't working.
     
  7. beut

    beut Notebook Consultant

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    It doesn't hurt to give it a try. HP notebook doesn't have any seal, you can open it as long as you don't break anything.
     
  8. VidKo

    VidKo Notebook Consultant

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    Will perhaps try it tomorrow. If it was mine, I would do it today.
     
  9. VidKo

    VidKo Notebook Consultant

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    Forgot about this thread. I RMAed the notebook. Keyboard was replaced on the spot. Cousin got it back right away.
     
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