17r5 usb constant disconnect

Discussion in '2015+ Alienware 13 / 15 / 17' started by LullaienWolfrunner, Sep 13, 2018.

  1. LullaienWolfrunner

    LullaienWolfrunner Newbie

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    Good evening,

    I am having constant issues with my usb devices disconnecting. I have a razer mouse, keyboard, firefly mousepad, and kraken headphones plugged in so i don't think i am really pulling too much current. All of these are plugged in through the usb ports on the alienware graphics amplifier. The devices usually need to be unplugged to work again or the laptop needs to be restarted. Usb selective suspend is off and for some reason device manager keeps changing my settings where I change it to not put things to sleep. Anyone else have this issue?

    Any help would be appreciated. Thank you in advance.
     
  2. Muezick

    Muezick Notebook Consultant

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    I have this problem too but it hasn't been annoying enough for me to want to test and fix it. I assume drivers are the culprit but you'd need to boot into like Linux or something to do serious testing.

    Edit: I'm on the 15 r4 BTW

    Same Mobo I think though.
     
  3. LullaienWolfrunner

    LullaienWolfrunner Newbie

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    Yeah it has gotten really annoying. I've tried a powered usb hub with the same results. I can see its not just an alienware issue but windows 10 as a whole. Several folks have this problem and there is no true solution which is pretty disheartening. Last night i installed some modified intel usb driver which worked for a whole 10 minutes. :( It sucks that i can't even play a game without my usb ports going berserk.
     
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  4. Muezick

    Muezick Notebook Consultant

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    Try reloading Windows?
     
  5. LullaienWolfrunner

    LullaienWolfrunner Newbie

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    Unfortunately not yet. I'm trying every other route and option before this. This might be what i am doing this weekend though.
     
  6. Vasudev

    Vasudev Notebook Nobel Laureate

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    Try a Windows 10 PE such as HBCD PE or Sergei Strelec. If the ports work fine for long duration then its okay.
    You may need to uninstall Intel HID driver and the Synaptics/ELAN driver completely using revo with advanced removal for best results.
     
  7. LullaienWolfrunner

    LullaienWolfrunner Newbie

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    Not sure what happened in the past day but my disconnects seem to be gone. Not sure why or how but I'm not complaining.
     
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  8. Pete Light

    Pete Light Notebook Deity

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    Probably a windows update?

    Sent from my SM-G960F using Tapatalk
     
  9. Rassal

    Rassal Notebook Consultant

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    Have the same exact problem here, with a 17R4, except one thing... i am not using the Graphics Amplifier...

    It happens only with my back USB port, the USB-C one, in the back. At first, i was using a USB-C port replicator, without the power adapter, and at some point, the USB port stopped working completly (stopped recognizing anything i plugged in that specific usb port).

    Got the motherboard replaced, and it worked again... except, i haven't used the port replicator anymore, and i still get the disconnects from that port, as it's the port i am using my wireless keyboard from, and from time to time, never the same, it disconnects (i hear Win10 unplug/plug feature) detecting it back again... glitches like that... but it only does it with the rear port..

    Replacing the motherboard did nothing, as i got it replaced a 2nd time, only to see it was doing the same exact thing... i also think it's somewhat a software issue... can't nail it down...
     
  10. equalizer2000

    equalizer2000 Notebook Consultant

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    @Rassal, you still getting this issue? I've been using a Lenovo brand Thunderbolt hub on the back (only one I could find with six USB A ports, all the others on Amazon are only four) - had no issues for weeks, then more and more disconnects. Weird thing is, just unplugging my mouse from the hub and back in will get it working again (it disconnects - plugging back in reconnects it). Port light is still on though, even though mouse is obviously off (it has a light in it, which goes off upon disconnect).

    I was about to ask the seller to replace the hub, but I don't really think it's that. Just curious if you or anyone else has done anything else to remedy this. At worst I was going to try a regular USB A hub, but I really like the fact that ALL my cables are hidden behind the machine (power, and, thanks to TB3, my hub with whatever else I might need plugged into it).
     
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