13r3 order delivery outstanding since 18/7 any reps present?

Discussion in 'Alienware' started by Pete- 7r0jan, Aug 30, 2018.

?

is this normal for dell uk support

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  1. yes they are dins

  2. no

  3. yes

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  1. Pete- 7r0jan

    Pete- 7r0jan Notebook Consultant

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    Are their any Alienware reps on the forum anymore?
    I ordered a 13 in July and expected a short delivery time due to being a stocked item.
    After multiple emails to uk support for an eta, they told me today that is has already been delivered and had I received it..They sent me a POD with the date "Your parcel was delivered on Wednesday 11th July 2018 at 14:32" I didn't order the laptop until the 16th July!!!

    The said they would call me today at 5 pm to discuss, only no phone call..
    I've never had issues with the support teams before and this will be my 5th Alienware laptop..
    I don't think I trust these guys any more..
     
    Last edited: Sep 4, 2018
  2. Pete- 7r0jan

    Pete- 7r0jan Notebook Consultant

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    The previous post was written when I was feeling a little annoyed.. in hindsight it was a little bit hard on them. So far I'm still awaiting an update on a delivery eta, although I've been assured that they will contact me as soon as they have one.

    New update, I have been offered a refund so i should be back to normal in 5 to 7 days..
    Its a sad day when i think my Alienware story is over..

    Time to start looking for an alternative I guess.
     
    Last edited: Sep 6, 2018
    VICKYGAMEBOY likes this.
  3. VICKYGAMEBOY

    VICKYGAMEBOY Notebook Deity

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    ive never had any issues with the sales team, or any issues while purchasing, but i had lots of issues with tech support tho, sad to hear your story, hope you can find a good alternative, wait for sometime, RTX cards are out.. so probably soon laptop brands will release one..
     
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  4. Pete- 7r0jan

    Pete- 7r0jan Notebook Consultant

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    In the last 4 laptops over the past 10 years, I've not had an issue... delivery and service have been top notch.

    That's why I cannot understand why it has been so bad with this order. Even now after agreeing to take a refund, I've been waiting two and a half weeks from when I was told it has been processed.

    luckily I'm in the position that I could go ahead and purchase something else without waiting for them otherwise I would be stuffed.
     
    Vasudev likes this.
  5. TheReciever

    TheReciever D! For Dragon!

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    From what I understand the alienware 13 has been discontinued.
     
  6. Raidriar

    Raidriar ლ(ಠ益ಠლ)

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    Pete- 7r0jan likes this.
  7. Pete- 7r0jan

    Pete- 7r0jan Notebook Consultant

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    I've no clue although, I do know I'm still waiting for my refund.. I'm sure I will not be getting any interest on top of the money when it does actually get returned to me..
     
  8. Pete- 7r0jan

    Pete- 7r0jan Notebook Consultant

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    No refund as yet..
    34 emails and 4 months on Wednesday 17th.. should I start posting the emails on the internet??
     
  9. cruisin5268d

    cruisin5268d Notebook Evangelist

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    This is not acceptable. Start escalating. Tweet at the boss people. Find e-mails for their upper management and contact them directly. Become a thorn in their side
     
    Pete- 7r0jan likes this.
  10. TheReciever

    TheReciever D! For Dragon!

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    Issue a charge back on your card.
     
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