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$100 credit for 8600m GT mislead

Discussion in 'Dell' started by stormchas4, Jul 11, 2007.

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  1. lordofericstan

    lordofericstan Notebook Evangelist

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    they took it down quite awhile ago, and they refund the money. I hope you dont get anything if you would really fabricate false evidence. Unless you actually thought you would be getting gddr3 when you ordered you shouldnt be complaining.
     
  2. Liquidx

    Liquidx Notebook Evangelist

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    whether they took it off or not, this thread is proof it was there, and when my laptop comes I will get my credit! Either that or leave a whole lotta reps pissed off...lol But seriously I paid the extra for the best gaming card I could afford only to find out that it is not what I was told it was, screw that.
     
  3. DMAK02

    DMAK02 Notebook Evangelist

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    Good thing I made an effort to get the compensation and got the managers number + extension and name.
     
  4. clovet

    clovet Notebook Guru

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    I'm not even going to bother with it.... this is my last dell (all i can say).
    i'm going to be happy with my order and leave it as it is. I'll probably waste more time and by then I could have done something else ~~~
     
  5. Liquidx

    Liquidx Notebook Evangelist

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    Well for anyone who cares this was my email to my case manager at Dell:

    Dear (case manager's name here),

    I have found an issue with my laptop. In reading the forums, I found that there was a mislead on the Dell site. In hopes that after getting my laptop maybe Dell had given me the product promised, not what everyone was getting. I understand this to be a small chance, but it was worth trying. Now that I have received my laptop I have in fact confirmed that when I decided on the graphics card for my system, I was mislead about the performance. Please be sure to read the whole thing to understand what I am talking about. This is best described in this info I copied from the forum:

    On the Inspiron 1520 Notebook, you are able to choose 3 video cards...
    1) Intel x3100 Onboard
    2) GeForce 8400m GS 128 MB
    3) GeForce 8600m GT 256 MB

    I went with #3, the GeForce 8600m GT 256 MB. Why, do you ask? I went with this video card simply because if you look at this (your dell website), you can see that the one I chose has the highest "Graphics Memory Bandwidth" which shows at 22.4 GB/s. This then means that the graphic memory type has to be "GDDR3". Now, this is where the false advertisement comes into place. It really only runs at 12.8 GB/s, which is only "GDDR2". This is because this video card has 2 ways of clocking, meaning two different speeds. If you look here (its Wikipedia) and you look at the 8600m GT 256 (the one that I got) it shows that you are able to run this card in two different speeds. If you look at that chart, under the column "Bus Type", you will see that the card has two options, "GDDR2/GDDR3". Also if you look at the "Bandwidth Max" column, you will see that it will take 12.8 / 22.4. And then one last thing, if you look at the "Clock" column, you will see "400/700 mhz". Now I'm going to list which specifications go with what video card, although it might seem obvious.

    ***REMEMBER THIS IS STILL ALL BASED JUST ON THE GRAPHICS CARD, NOTHING TO DO WITH SYSTEM RAM***
    For the one with a GDDR2 memory type:

    * 400 mhz Clock speed
    * 12.8 GB/s Memory Bandwidth Max


    Now for the GDDR3 memory type:

    * 700 mhz Clock speed
    * 22.4 GB/ms Memory Bandwidth Max


    Now, this is where I hope everything will fall into place. In your new Dell Inspiron Systems, you guys have put in the GDDR2 version of the GeForce 8600m GT, aka "the underclocked version". Now at that first link I have given (here it is again), this link provides the details on your website. In order to get to this website with this information, one has to be customizing their new notebook, and have to click on the "Help Me Choose" link provided by the Dell site, then you have to click on the "Compare Side-By-Side" tab in order to get to this site. Now as I have said before, you guys state that if you choose the 8600m GT 256 MB, you will be receiving a 22.4 GB/s Memory Bandwidth, which then means that we will be receiving the 700 mhz clock speed, AKA the GDDR3 memory type for the video card. Now, since I play games, having this extra Clock speed, and memory bandwidth max can make a big difference. If I were to just surf the web, use e-mail, etc. this would not make a difference.

    I hope I have explained everything throughly enough. If you have any more questions, just e-mail me back.



    Now comes another problem, since this was written Dell has removed the memory bandwidth part of the graphics card comparison. This further shows that they admit that they were wrong.

    To get at what I am asking everyone that has worked enough to get to the right reps that will do it, have received a $100 credit towards their account, or a $100 coupon. Since I really don't need the cash back, I would rather have a $100 coupon in the interest of ordering a digital camera from Dell.

    To further support my issue, here are a couple threads in the forums about this topic, the first one is where I got the above information from:
    http://forum.notebookreview.com/showthread.php?t=140216&highlight=differences

    http://forum.notebookreview.com/showthread.php?t=140086


    Thank you for your time.

    Sincerely,
    (my name here)
     
  6. 98k

    98k Notebook Enthusiast

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    I took a screenshot of the ad just in case they tried to pull something and it looks like they did take it down...
     

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  7. FogJuice

    FogJuice Notebook Enthusiast

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    They've always had the disclaimer:

    The Home & Home Office site and offers contained herein valid only for end users and not for resellers and/or online auctions. Pricing, specifications, availability and terms of offers may change without notice. Taxes, fees, shipping and handling and any applicable restocking charges are extra, and vary. Dell Home & Home Office new purchases only. Limit of 5 systems per customer please. Dell cannot be responsible for pricing or other errors, and reserves the right to cancel orders arising from such errors.

    My guess is that they'd rather just offer you $100 to shut you up and keep you from returning the notebook.

    Which is a good question... how many of you would return the notebook or cancel your order because of the clock speed of the memory?

    I'm thinking about canceling my order and going with another vendor just cause I'm a bit tired of waiting for my order to get built and shipped.
     
  8. Liquidx

    Liquidx Notebook Evangelist

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    There have been a few people cancel in lieu of the asus G1S. I honestly am not sure if I would or not. This graphics processor is more powerful then my desktop, but if it's being limited to the memory bandwidth then what good is all that power?

    Edit: I actually just saved the pic, then embedded it into the email as well as attached it. Thanks again for the pic!! I'm gonna rep you for that one.
     
  9. Liquidx

    Liquidx Notebook Evangelist

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    Thanks a ton, I will send a copy of the link to your screenshot to her as well. That just proves the point even more.
     
  10. BuckeyeFan

    BuckeyeFan Notebook Evangelist

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    I filed a claim through the Damged, Wrong, and missing link in the dell customer service page, i was contacted a day or two later. She asked what i wanted to do, i said if there was anyway i could replace the card that would be best, but otherwise i would just like compensation. She responded that she did not know whether they carried the gddr3 and that i should contact sales, i was sure they didn't at this point. I told her i think it would be best if i could just get a $100 credit back. She took another day or so and responded that she had done it, the next day i had a confirmation in my email box. Took all of 20 minutes of mine to type the emails.

    Sure it took almost a week to get my compensation, but it took less time of mine, and there was no headache trying to break through their heavy accent. I got a $50 coupon in response to my missing remote through the phone, that was a pain in the butt. She was very nice but hard to understand. IMO this would be the best way to get compensation if you don't need it NOW.
     

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